Reply by Forever Flawless

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location with their staff.
Author's
Littleton, Colorado
0 comments
1.0
Details
Customer service
Staff

I was pulled in by a salesman who at first seemed sweet and charming.He offered to put an eye serum on me, which seemed harmless enough.

I only had 10 minutes to spare because I needed to pick up my daughter from school and let him know that right away. He said no problem. 10 minutes later, he was still talking - had barely paused to take a breath that entire time. I liked the eye serum at first glance until he told me the exorbitant price of $700.

I told him in no uncertain terms that I didn't have that kind of money, so he offered to drop the price to $400. I told him I still did not have that kind of money. At that point, the 10 minutes were up, so I told him I had to go. He lost the charm and became quite pushy.

He said "I don't understand. You like the product, you like me, what's the problem?" I reminded him that for one, I had to go right then and there. And that I don't have that kind of money. He stared at me and said "I think you do if you really want to look younger and feel happy with the way you look." But he gave me a voucher if I would come back and go in the store later and said that I could get 3 products for $400.

I told him firmly that no matter what, I don't have that kind of money. He sharply and rudely told me that I was foolish and had wasted his time doing something nice for me. As I walked away, he mumbled something under his breath. What kind of a salesperson thinks that this approach is a good one?

What kind of a company would stand behind that and teach their salespeople to treat potential customers like that?

It obviously works on some people because the store stays open, but trying to shame a person into buying a product is despicable.

Review about: Forever Flawless Customer Care.

Reason of review: Poor customer service.

I didn't like: Too much pressure.

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