Reply by Forever Flawless

Thank you for your feedback and contact. We are the manufacturer and distributor of the Forever Flawless brand of products and sincerely understand your concern with this particular location. Each location is an independently owned and operated, 3rd party business. We would need to refer you to this location for any refunds, exchanges or services promised. Our management team will be in contact with this particular location regarding your experience and do not want this situation to shine poorly against our brand.
If you would like to contact us directly, please call us at 470-545-3577 Customer Service

Thank you,

Customer Service Team
Forever Flawless LLC.
Author's
1 Stoneridge Mall Rd, Pleasanton, CA 94588
0 comments

My cousin who does not speak English and is disabled due to a blood hemorrhage she had last year was at the Stoneridge Mall last Tuesday 5pm. The sellers of this store are super pushy and sneaky.

Somehow they managed to throw some Spanish and lied about he price and promotions of their product. She got confused and ended-up buying $1,600 USD in their products. 10 minutes later a friend of my cousin tried to help her to return the products explaining to the manager of the store that my cousin could not understand or speak English and is disabled. The manager however, pointed out the receipts have a "Non refund" policy printed on their receipts.

The manager refused to refund her anything even after her friend explained the situation.

I went by the mall store yesterday and explained to them that my cousin is disabled and does not even have a job.

She basically made a very expensive mistake, but they refused to listed and refund anything again. I will have to call the credit card and help her put a fraud/dispute directly with the bank.

I am very disappointed about the ethics of this business and really wished this kind of business were not even in the market.

Product or Service Mentioned: Forever Flawless Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1600.

Preferred solution: Full refund.

Forever Flawless Cons: Awful ethics, High pressure sales, Sales rep is a liar, Pressure from sales staff.

  • false information from company
  • Abusive Salesperson
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