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Forever Flawless's reply to:

Forever Flawless - Customer Care Review from Barker, Texas

Return policies are in place at all independent location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#906713 Review #906713 is a subjective opinion of poster.

I left there feeling violated. After the pressure sale--which I did haggle down on, they took me to a free skin analysis and tried to get me to spend more --$1600- on products!!

After 3 hours, the flawless effect wore off!! So disappointed!!

Forever Flawless's reply to:

Forever Flawless review in San Antonio, Texas: High Pressure Sales!

Independent Store location. Ownership team has been updated about the experience. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#905518 Review #905518 is a subjective opinion of poster.
Cons
  • Abuse
  • High pressure sales people
Reason of review
High Pressure Sales

Twice now I have been accosted at the North Star Mall in San Antonio, TX. The first time I just kept walking.....the second time I was not as lucky.

I was not in a hurry and he handed me a small diamond shaped trial packet. Then come the sales tactics: They start with asking what you use on your face. I use Lancome and Elemis. All high quality products.

Without asking if I have a skin allergy - I do - he grabs my hand and applies a orangeish substance. I try to pull my hand back and he holds it firmly. I am starting to get upset and ask for my hand back. By that time he is rubbing this substance into my hand and tells me I am going to love the result.

I was furious. I guess it some sort of a exfoliation gel. I refused to buy it. I will not buy something unless I have been able to research it and see if it causes skin irritations.

I was rescued by my room mate who had come looking for me and the guy let me go. I had forgotten the entire thing until today when I was cleaning out my purse and found the trial packet. I decided to research the product and here I find this website.

I will steer clear of them in the future.

They operate out of a very nice boutique in an upscale mall and I was surprised that they have so many bad reviews.

I will add that he did not have a snowballs chance of separating me from my money!

Forever Flawless's reply to:

Forever Flawless review in Lancaster, Texas: Sorry to hear about bad experiences. KC store have my vote!

Thank you for choosing the Forever Flawless brand! We appreciate your patronage & are happy to hear you enjoy your products and the independent reseller is giving excellent levels of customer care!! Should you have any questions at all please know that our customer care team is here at assist andmay be reached at (470) 545-3577
Review
#789748 Review #789748 is a subjective opinion of poster.
Reason of review
Good quality

first time I got my products was in Oak Park Mall, Kansas City

The sales rep were very professional, not pushy, more like offering what he believes will be the best for me.

ended up buying two products he suggested: the diamond microdermabrasion and the lifting serum for the eyes.

I've been using the products for almost a year and I'm very pleased with the results!

I also came back several times for facials, and got the black diamond collection, and the pink collagen treatment which I love. (using frugally to make sure I have it for longer term :)

It's difficult to try and use the products after reading all the horrible reviews, but it's always good to try it yourself on your skin.

I recommend, like other reviews here, to try one or two products first at a local location ( The stores in Vegas and in Miami were indeed pushy and tried to sell me at higher prices!)

if you like it, go back for more.

Local stores has better customer service and work more about preserving the customers to keep coming back. I've been treated really good at Oak park, as week as the prices in this specific store are more affordable, not like other reviews I've seen here.

hope I could help some of you that are indecisive :)

Forever Flawless's reply to:

Forever Flawless Staff Review from Houston, Texas

The reps are independent resellers of the brand. Ownership team has been updated about the experience at their store location with their staff. Please Note: The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#760961 Review #760961 is a subjective opinion of poster.
Reason of review
Poor customer service

Guys were sweet but forever PUSHY i know there trying to sell but that was a little much.

Forever Flawless's reply to:

Forever Flawless Skin Care Product Review from Bulverde, Texas

Matter resolved by the Independent resellers at that private location. The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#717040 Review #717040 is a subjective opinion of poster.
Reason of review
Poor customer service

Got scammed into buying $2500! They said it was worth more but since they were "damaged" boxes they were giving me a good deal and a years worth of free facials.

Went in the next day for a refund which of course they wouldn't give me. Walked up to a lady customer sitting in the chair having cream put on her face and calmly said to her "you need to run, this is a scam, they will rob you!" She jumped up and was gone!

The boss said she was going to call security and I said please do. When she didn't call I pulled out my phone and called mall security. They came and after explaining what had happened I did get a full refund on my credit card and immediately went home and called the credit card company to have them re-issued me a new card. I wasn't convinced they didn't still have my credit card number.

Hopefully this may help someone else. These people are ruthless and extremely good sales people. Stay away from them!!

Forever Flawless's reply to:

Forever Flawless review in San Antonio, Texas: Don't Buy!!!

Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owenrs of the various locales and may vary. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#646351 Review #646351 is a subjective opinion of poster.
Cons
  • Return policy
  • Pressure to buy
  • Definately the cost
Reason of review
Bad quality
Loss
$130
Preferred solution
Full refund
Tags
  • Customer Scam

I was walking through a mall in San Antonio while waiting for a hair appointment. The FF sales rep literally grabbed me by the arm and took me into the store.

She demo'd the microdermabrasion product on the inside of my arm. I tried several times to walk out telling the salesperson I would think about it. She kept pushing different "deals". All my instincts were telling me to get out of there, but I honestly began to feel like I was going to be able to leave until I bought something.

The whole thing was very high-pressure. I spent $130 on the "diamond infused facial peeling gel." She "threw in" the moisturizer cream. Then she told me to come back in a month and she would do something with my eyes! (I am 60 years old and admittedly have a wrinkle or two, but REALLY, what a thing to say!) I practically ran out of the store.

When I got home I noticed the receipt said no returns. Believe me I was already thinking about taking it back. No where was this policy posted in the store, and the salesperson definitely did not mention it. Ultimately I tried the product on my face using it as directed.

Number one, it is almost impossible to get the stuff off if you have any fine hair anywhere on your face. I tried everything I could think of. It literally took days before I could no longer see pieces of this stuff hanging off my face. Secondly, for several days I felt like there were tiny pieces of glass in my skin if I rubbed it.

Thirdly, I could not see any positive effects at all. As for the "free" moisturizer, it is gritty and difficult to rub in. It did not feel pleasant at all and there certainly doesn't seem to be anything special about it. I doubt seriously if I would even use it as a hand cream.

Is FF a scam? I certainly think it is. If the products were actually any good they would not have to pressure people so hard to buy them and they would offer a money-back guarantee. I lost $130 I could ill-afford, but I am grateful I did not get scammed out of thousands of dollars the way some others have.

Stay away! If approached keep right on moving.

Forever Flawless's reply to:

Forever Flawless - Cream Review from San Antonio, Texas

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#632897 Review #632897 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Similar experience with the hard sell. When I said no thank you they started with the car sales routine of needing to speak with their manager to get me a better deal.

And even tried to sell me a torn box for about 10 percent of original price. I can smell a scam. Then they got rude that I didn't purchase anything. The low end creme they put on my eyes to make my circles go away is nothing more than a concealer that wiped off later.

ScAm.

Stay away from the San antonio locations.

Forever Flawless's reply to:

Forever Flawless review in San Antonio, Texas: I got caught up in it too

Thank you for giving our brand a try and taking the opportunity to share your experience. We do hope you enjoy the products you selected. Should you have any additional questions or concerns please feel free to contact our customer care professionals at (470) 545-3577. All the best on your skin care journey!
Review
#626078 Review #626078 is a subjective opinion of poster.
Pros
  • Sales rep was convincing
Cons
  • Cost
  • Definately the cost
  • Sales rep was convincing
Reason of review
as I read reviews, I know I was scammed
Loss
$1300
Preferred solution
No solution, just want women to be aware not to let these folks pressure you in buying things you really don't want or need.
Tags
  • Customer Scam

I just received my FEDEX from my new Italian best friend (forever flawless) that I met while killing time before a flight out of San Antonio. As I read the reviews here..

and I look at my box full of goodies... I am thinking.. how the eff did this happen? Yep, like others..

I paid for one item and was given an additional nine other items "free" . I haven't even tried them yet.. just keep staring at the box - buyers regret? Oh yes.

Regretted it the moment I agreed to it.. even walked out of the store.. turned around and walked right back in.. only to be assured that I was doing the right thing..that it was guaranteed....

it really didn't make me feel any better. I could just have flushed that grand (and some) right down the toilet.. they take advantage of vulnerable women - probably focus on those who, like myself..

reaching the age where the lines are a little more noticeable - make promises and pretty much beat you down and admittingly, I caved in.

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