Reply by Forever Flawless

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Author's
Las Vegas, Nevada
2.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
0 comments

Went in to the hotel gift shop to buy an energy drink. Wound up sitting through facial treatments, seeing pictures of other customers, asked about how much I spend, telling me how great I look, and then telling me that I am getting a ridiculously good price, but I can't tell anyone about the low, low price I'm getting. I bought a couple of things, came back to my room, and started a little Internet research. My receipt said clearly that I could return the items within 7 days for a refund. Went back down to the gift shop at 4 pm, and even though the sales people said they would only be there until 2 pm (pressure to take the next best deal - at hush hush prices), they were still there.

I told them I wanted a refund and they wanted a reason. Told them I don't need a reason. Then I got put through the next wringer of negotiations - their "process" for refund. They had to call their manager, i.e., better sales person who tries to make you keep their stuff.

Then I got told that I'd have to come back tomorrow - NOPE - receipt doesn't say that - give me my refund.

Manager is busy and can't talk to me so I was given a card to call customer service - called and was told that it was 4 pm on a Friday and that person was already gone and would be back in on Monday. NOPE - give me my refund.

We need to talk to her because she has to give us a code. NOPE - give me my refund. You have a credit card machine and I know very well that it is just a different button to issue a credit vs. process a sale.

Oh, now she's available and she wants to talk to you. The pitch: $25,000 worth of retail products for $2,500. I don't need to pay for anything else - because they know I love the products and would tell all my friends so they would gain clients. NOPE - give me my refund.

FINALLY - got my refund on my credit card. Could also be that I took my phone out and was taking pictures of my credit card receipt and a copy of the sales receipt in preparation for contacting my credit card company to dispute the charges because of their refusal to honor their refund policy.

I agree with other reviewers - if they offered these products at a reasonable price to everyone and quit with the high pressure, they wouldn't have so much bad press.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $300.

Preferred solution: That amount is for the time I spent trying to get my refund. That represents the time away from my vacation..

I liked: Sample guy was cute.

I didn't like: Pressure to buy more.

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