Reply by Forever Flawless

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
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Mesa, Arizona
1.0
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SAME THING WAS ON FREMONT STREET DRAGGED IN TO THEIR LOCATION STARTED PUTTING THINGS ON MY FACE.I TOLD THEM LOOK I AM BUYING A HOME I CANT AFFORD THIS STUFF.

SUCH HIGH PRESSURE AND THEY FLAT OUT LIED TO ME TOLD ME ONE PRICE WHILE SERVING ME CHAMPAGNE THEY NEW WHAT THEY WERE DOING. HE FOLDED THE RECEIPT BEFORE HAVING ME SIGN IN AND TOLD ME ONE PRICE ONLY FOR ME TO DISCOVER THE NEXT DAY IT WAS 4 TIMES HIGHER THAN WHAT I WAS TOLD. CALLED CREDIT CARD COMPANY IMMED. I DID NOTH AVE THE PRODUCT THEY WERE MAILING TO ME.

I WENT BACK TO THE SHOP TOLD THEM DO NOT MAIL IT I AM DECLINING CHARGES WITH CARD COMPANY SAID YOU LIED TO ME TOLD ME TOLD ME IT WOULD BE 1200.00 AND YOU CHARGED ME 3200.00 AND HAD ASKED 3 TIMES WHAT HE WAS BILLING ME. WELL THE PACKAGE CAME TO ME BY US MAIL.

I AND SENDING BACK FEDEX GROUND WITH SIGNATURE SERVICE REQUIRED AND HAVE ALREADY PROVIDED ALL INFO TO MY CREDIT CARD COMPANY.STAY AS FAR AWAY FROM THESE JERKS AS YOU CAN .

Reason of review: sales lied about the amount i was being charged flat out lied to me .

Monetary Loss: $3100.

Preferred solution: Full refund.

I didn't like: Pushy sales person lies directly to me, Seemed to work that day next day back to oldself.

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