Reply by Forever Flawless

We talked to the customer and granted the refund she seeks in the form of a check.
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I paid just under $6000 5 months ago for two years of silver and white products, plus 12 facials. I'm not happy with the products and feel they are not worth the money or the time it takes me to drive to the mall for refills.

I wrote Shelly Marigan at Sarasota UTC a month ago, asking for a refund of just $3000. I thought that was quite generous, given that at the time I had only used the products for 4 months and had 4 facials. She did not reply to my emails of various calls to the store. When I just now told the store how unhappy I am, she finally called back and told me there was nothing she could do and that I would have to call customer service.

Guess what? Nobody answered and the mailbox is full! What a surprise. This is NOT a reputable business.

I will be contacting the Better Business Bureau, mall management, the Herald-Tribune retail reporter, and an attorney. In addition, I will personally go to the mall and tell potential customers to walk away for a certain rip-off.

Reason of review: Not as described.

I didn't like: Refusal to refund.

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