Forever Flawless's reply to:
Forever Flawless - SCAM!!!!
For those who reviewed this complaint had not purchased any kinds of Forever Flawless products, this would be the best time for you to know the facts and the painful lesson I have taken. For those who had purchased those and had severe allergy on your skin, I am deeply sorry for that and I had been through the same pain. Here is my experience with them. I am hoping that it would be able to reach more people and let them be aware of this scam.
I purchased Forever Flawless Diamond Infused Skin Care at a huge local mall in Natick, MA. The Israel salesman claimed that Diamond series products are used by many Hollywood superstars and these are the most luxurious skin care products which will make immediate difference for my skin. He put some samples on my face and it seemed like peeling my old skin. Then he said this is not like normal scrub which would damage my skin. It was made of real diamond. The fine diamond particles in the product will clean off my skin from inside. I was somehow persuaded by him finally and paid $180 for the diamond infused facial peeling gel because he gave me discount and a diamond cleansing complex as a gift for free.
After 4 hours, my face was red and itchy. I searched online for information and customer reviews of this product. Many had the same bad experience as I did. I called the salesman and he said he could not refund me because I might put poisonous elements on it and he could not sale this to other customers. I said I did not open any of these and he replied with the same thing. He suggested me to wash my face with water and it would go away. I did the same way he said and the redness did not go away.
As other customers experienced, the company's customer service does not exist. I don't have the confidence that the mall will take care of this issue. I was not told any non-refundable policy. When I got home I noticed it was printed on the receipt.
I don't understand how this kind of company still stands. It is junk in product, making people paid high price and got hurt by this. I would like people to be aware of this scam and be away from it!
Review about: Forever Flawless Peeling Gel.
Reason of review: Bad quality.
Monetary Loss: $180.
Preferred solution: Full refund.
I didn't like: Service, Product warranty, Return policy.