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Forever Flawless's reply to:

Forever Flawless review: Stop my flow is father's coming my phone and my bank

This is not our customer and we do not have recurring payments or memberships to cancel. We are the distributor and each location is independently owned and operated so we have no control over their business practices. She will need to contact them directly.
Review
#1354084 Review #1354084 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

I want all subscriptions to stop the month payment number

Forever Flawless's reply to:

Forever Flawless review in Peabody, Massachusetts: I Was Called A Liar by a Sales Associate

We would like to sincerely apologize for your experience at a retail location that sells Forever Flawless products however, we are the manufacturer/distributor of Forever Flawless and not the retail location where you made your purchase. I have forwarded this information on to our management team to reach out to this location regarding your complaint.

Review
#1349360 Review #1349360 is a subjective opinion of poster.

I went to the North Shore Mall in Peabody, MA to do some quick shopping and happened upon the store while I was walking by. I wanted a quick sample of a lotion to try and ended up doing a demo.

I really enjoyed the service but it wasn’t in my budget to purchase. I let the sales person, Amily, know that I couldn’t afford it and it wasn’t in my budget and I would have to talk with my significant other before spending a large amount of money on a whim. She then said, “I don’t like liars. It’s easier to tell the truth.” As I walked away, she kept repeating herself, to make me feel bad about myself when in reality I couldn’t afford to purchase the $70 product.

How could you talk to a person like that? At least treat me like a human being..

Forever Flawless's reply to:

Forever Flawless review: Faltu product, not working , not given proper accessories

Thank you for your feedback! We appreciate your comments, however, we would like for you to please specify which product of ours you are experiencing difficulty with. We did not locate your name within our ordering system, we want to ensure that it is, in fact, Forever Flawless skincare products that you are referring to. If you could please contact us directly by phone at 470-545-3577 or email info@foreverflawless.com we'll be glad to assist in this situation however we can. Thank you again.
Review
#1338381 Review #1338381 is a subjective opinion of poster.

Product not working and not give accessories. Finally Faltu product.Please do not buy anyone. It’s showing false videos

Forever Flawless's reply to:

Forever Flawless review: Preyed on my minor daughter in Boise Towne Square

Thank you for your honest feedback! We're so sorry you and your daughter had such an experience at the Boise Towne Square location! While all of our Retail Locations are privately owned and independently operated, our Management here at the distribution center for Forever Flawless, having heard your issue, is currently in contact with the Ownership Team of that particular location, in an effort to both amend their salesmanship practices and achieve a suitable customer service resolution for your family.
We appreciate your patience as we work to resolve this on your behalf, and our Customer Service will be contacting you shortly as we hope to have this taken care of very soon. Again, thank you for discussing your issue with us!

Forever Flawless, Distributor
info@foreverflawless.com

Thank you,

Customer Care
Forever Flawless
Review
#1321954 Review #1321954 is a subjective opinion of poster.
Cons
  • Pushy sales person
  • Too much pressure
  • That they preyed on a minor
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund

My 17-year old daughter, fresh off her first full-time job and in the mall to buy jeans for school, was waylaid by a sales person in the mall kiosk in Boise Towne Square on Friday August 5. She was sold $106 of exfoliating gel and moisturizer... oh, and a free soap. Great deal, she was told! My daughter has emotional dysregulation and is exceptionally vulnerable to pleasing people. She cried her way to the car, broke out in a rash where the product was applied, refused to return to the mall because she was so humiliated ("The receipt says 'No returns!!'"), and got into a fight with her dad in the parking lot because she was too scared to go back inside and admit her mistake. I returned with her to the mall on Saturday and was told that the managers and salespeople were Jewish and celebrating the Sabbath and to return the next day. We were not given any other way to contact the managers.

We returned Sunday and spoke to Juliet, who had sold my daughter the product. She proceeded to give ME a demonstration. Personally, I found the product disgusting. It left a residue on my wrist I am STILL trying to wash her. When she tried to try something else on me, I told her that please, if she would not be able to refund our purchase, we would simply let my daughter suffer the consequence of a $100 important lesson. She called her manager and told me to return in 20 minutes.

We returned and spoke to Johnny. Johnny proceeded to mention that because these are regulated cosmetics, they can't be returned (even though they are completely unopened). She tried to sell ME products... I use nothing and have been told repeatedly I look at least 10 years younger than I am. He offered her a "complimentary facial" (she declined). He tried to give her more soap... she said she had it. He threw a random bottle of lotion in the bag and we said we'd take it, but wouldn't use it. He urged her to try it and then come back in a week and gave us his card. We took it, but we won't come back.

My husband called Johnny and left a message saying that if he didn't respond to me to resolve this issue, he would be contacting the Better Business Bureau about predatory sales on a minor child. Here is your chance to rectify the reputation of your product and discipline one of your "independent representatives."

Forever Flawless's reply to:

Forever Flawless review: Fraud Playa del Carmen

Thank you for reaching out to us. We're sorry to hear of any difficulties with one of our Retail Locations, sometimes mistakes can happen with their order processing! However, we are the distributor for Forever Flawless and only able to process returns of orders made directly through our website. Each individual store is a privately-owned independently-operated third-party business entity, and we as the distributor do not have access to their finances or influence over their return/exchange policies.
If you would prefer a direct exchange of products, here as the distributor we will be glad to provide a replacement for you. We simply require either a copy of the sales receipt and picture of the product in question. If you could provide one of these plus your mailing information, sent to info@foreverflawless.com, we will send a replacement product to you as soon as possible.
Please let us know what you would prefer and we will work towards making it happen. We appreciate your understanding in this matter!

Gracias por llegar a nosotros. Lamentamos tener dificultades con alguna de nuestras ubicaciones de venta minorista, ¡a veces pueden ocurrir errores con el procesamiento de sus pedidos! Sin embargo, somos el distribuidor de Forever Flawless y solo podemos procesar devoluciones de pedidos realizados directamente a través de nuestro sitio web. Cada tienda individual es una entidad comercial de terceros de propiedad privada, y nosotros, como distribuidores, no tenemos acceso a sus finanzas ni a su influencia sobre sus políticas de devolución / cambio.
Si prefiere un intercambio directo de productos, aquí como distribuidor estaremos encantados de proporcionarle un reemplazo. Simplemente solicitamos una copia del recibo de compra y la imagen del producto en cuestión. Si puede proporcionar uno de estos más su información de envío, enviada a info@foreverflawless.com, le enviaremos un producto de reemplazo lo antes posible.
Por favor, háganos saber qué prefiere y trabajaremos para que esto suceda. ¡Apreciamos su comprensión en este asunto!
Review
#1309329 Review #1309329 is a subjective opinion of poster.

No compren este producto

Denuncien en PROFECO

Hacen daño y venden botellas vacias

Hello Susanne, we are truly sorry for your unpleasant experience with a Forever Flawless retailer. Each location is an independently owned and operated, 3rd party business. We would need to know the mall name in order to attempt contact with them to resolve.
View full review
Review
#1301760 Review #1301760 is a subjective opinion of poster.
Forever Flawless's reply to:

Forever Flawless review: The Product worsen my face and salesperson is irresponsible

Thank you for your honest feedback! We'd be happy to help with your issue in any way that we are able to. However, we are the distributor for Forever Flawless and only able to process the returns of orders made directly through our website. Each individual store is a privately-owned independently-operated third-party business entity authorized to retail our brand, and we as the distributor do not have access to their finances or influence over their return/exchange policies.

If you would would prefer a product exchange, here as the distributor we will be glad to work towards providing replacements for you. We simply require either a copy of the sales receipt OR the name of the product(s) in question If you could provide one of these plus your mailing information, we will send a replacement product to you as soon as possible. Feel free to contact us directly at info@foreverflawless.com.
Please let us know what you would prefer and we will work towards making it happen. We appreciate your understanding in this matter!

Thank you,
Customer Care
Forever Flawless
Review
#1300770 Review #1300770 is a subjective opinion of poster.
Reason of review
Bad quality
Forever Flawless review - The Product worsen my face and salesperson is irresponsible
Forever Flawless review - The Product worsen my face and salesperson is irresponsible

I was approached by a sales person promoting his product. He tried them on my hands ( peeling gel, white diamond cleanser and moisturiser). I told him if I could have some samples first because I know my own skin very well that i usually get reactions from various reputable skincare products.

He said there are no samples for the facial products but should there any reactions that occur, he will fix my face(provide facial) or quoted from him “if I really want a refund also can”.

After few days of using the product my skin became dry and itchy, little red bumps started to appear, I didn’t expect it to be the product so I continued using for a few more days, up to a week plus I contacted the salesperson. I sent him a picture of my face and told him about the redness and itch. He said my skin is adapting to the new product and asked me to use for another few weeks and let him know.

Few weeks later my skin got worse. It was like little clogged pores and breakouts of pimples all over( similar reactions I get when I use wrong products).

So the sales person said he will contact his boss. He told me that his boss said this is a cleanser, it shouldn’t cause pimples.

I went to see a doctor and he had to give me hydrocortisone( steroid cream for the inflammation) and climdamycin (antibiotics for my achne breakouts). I took a picture and sent it to him. He said he will send it to his boss.

It has been two months since. I am beyond disappointed at how they are so pushy to sell their products and now they are avoiding and denying that their product caused the reaction. They won’t even give the refund they promised.

Forever Flawless's reply to:

Forever Flawless review: Not happy

We'd be happy to help with your issue in any way that we are able to. However, we are the distributor for Forever Flawless and only able to process returns of orders made directly through our website, Each individual store is a privately-owned independently-operated third-party business entity, and we as the distributor do not have access to their finances or sales records, nor any influence over their return/exchange policies.

If you have made your purchase at an authorized Forever Flawless Retail Location if you are seeking a return of your purchase price we must direct you to that reseller's customer service representative for further assistance. If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. We simply require a copy of the sales receipt and a picture of the product in question, if you could provide these plus your mailing information, we will send a replacement product to you as soon as possible. We will need the exact name of the product to be replaced as our skincare line has many different items!
Please let us know your information and we will work towards making it happen. We appreciate your understanding in this matter!

Awaiting your reply,
FOREVER FLAWLESS, Distributor
Review
#1295342 Review #1295342 is a subjective opinion of poster.
Reason of review
Damaged or defective

There was a damage in the product we purchased

Forever Flawless's reply to:

Forever Flawless review: Products cause allergic reactions-may end up losing a lot of

Forever Flawless LLC, is the manufacturer of the Forever Flawless line and the brand owner.

Forever Flawless LLC does not own or operate physical retail locations. All retail locations worldwide, though they may carry this brand, are privately owned and independently operated. These operations are managed by separate business entities, and while some have negotiated to utilize the Forever Flawless branding for their signage and marketing purposes, they are governed by the mandates and policies of their ownership teams.

Forever Flawless LLC, is not directly affiliated with the resellers in any way. That retailer is a private, third-party business, that chooses to sell the Forever Flawless line among other lines and they are supplied with the Forever Flawless brand via a network of wholesale distributors across the country. As such, each retailer may have their own policies regarding pricing, returns, exchanges etc.

As you have made your purchases at an authorized Forever Flawless Retail Location if you are seeking a return of your purchase price we must direct you to that reseller's customer service department for further assistance. We do not have access to the finances of the Retail Locations. If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. If you could provide your receipt copy plus your mailing information, we will send any replacement product to you as soon as possible.

We appreciate your understanding in this matter!

Thank you,
Customer Care
Forever Flawless
Review
#1292374 Review #1292374 is a subjective opinion of poster.
Forever Flawless review - Products cause allergic reactions-may end up losing a lot of

Update by user Aug 31, 2018

I ultimately was refunded all but $1000. That is still a hit for two rounds of facial irritation, but I want nothing to do with this company.

I will never shop at that Park Meadows Mall in Lonetree Colorado. When banks and friends say bring a friend to dispute a company in person, says something. I said all was happily resolved but didn't realize I did not get a full refund on one of my cards and that slight of hand where a credit was applied to the wrong card for kiosk products immediately returned due to burning eyes happened so I lost that money. Talk about paying for nothing.

There is heavy manipulation and isolation tactics used by this organization. The fact that the namesake company doesn't feel culpability for franchise behavior is disgusting These are only my opinions. A single customer who means nothing to a money making machine. A sick customer who needs her money to personally fund healthcare for a chronic serious set of illnesses.

This is evil, masking as caring for well being. A place that doesn't even have to comply with Colorado Dept of Regulatory Affairs. Don't pretend to know more than doctors. Don't tell people they don't need sun screen.

Never contact me again forever flawless.

You literally made me sicker from the stress you caused me and the discomfort I went through. This is resolved because I don't have the health or energy for lies and theft.

Original review posted by user Jun 30, 2018

This is just my experience- others may do better. I feel tramatized by this company.

I complained twice to BBB.First complaint, I got back more than half of my money and a different location, "milder" product line. I gave them benefit of the doubt that this resolution was reasonable This second try resulted in the rash example below. Thus the second BBB complaint. I also contested to credit cards that I used.

Overall I had bad reactions to both Diamond and Seacret product lines. The sales person called me yesterday saying I put him in a bad light, and the store. I was told 3 years of products for free, now it is 2 per the phone call yesterday. I don't want anything but my money back.

People with lupus, scleroderma and or rosacea beware. They told me don't use sunscreen, it's not necessary, zinc is bad....to a lupus patient! These people are not doctors. I bought sensations of heat in face, itchiness, redness, tearing eyes, more brown spots.

When I reported the below I got a call the next day and was offered more facials and to come in and review the product catalog for more products. I was told this is to be expected, having a little redness. No! What if next time I go into anaphalaxis?

I want my money back. I emailed the owner and got my salesperson responding. I end up just feeling manipulated and cheated. He earnestly wants to provide an excellent customer experience but doesn't realize excellence would be to acknowledge the failure and let me go and not jeopardize me further.

The facials do something that improves deep lines but the daily regimens cause allergic reactions. I do not want other products. I do not want anything but to return what I have and get my money back. The owner never responded to my email.Maybe they needed more time, but my gosh with picture below they should respond right away.

I am not accepting intimidation by the salesperson that he is recording my calls and has been No integrity at this store. I have been told, by signing to accept partial refund I can't ask for further refund when the exchanged product caused the below. I don't even have copy of what I signed and thought it was a typical refund form. $10000 loss as it stands as of today.

I am in infusion/chemo and this is extremely stressful, aggravating my illness. I don't want to be isolated/taken to the back, having my salesperson touch my hands and trying to negotiate something else like he did last time. A reputable company would accept returns and not do this to the consumer. The attached picture is not just "a little redness".

And by posting this my HIPPA rights are violated. But people need to know to be careful and not to buy unquestioning.

Homework is needed. Checking with your MD first if you are sick is needed.

Forever Flawless's reply to:

Forever Flawless review: I feel that i was scammed by predatory behavior by overzealo

Thank you for your contact. We are the manufacturer and distributor of Forever Flawless, Oceane and Sericin Plus. Each location is an independently owned and operated, 3rd party business. We do not a franchise. Any requests for refunds, free product or services would need to be performed by the establishment where the products were purchased. We apologize for any negative experience with this locations and don't want it to shine poorly against our brand.
Review
#1120476 Review #1120476 is a subjective opinion of poster.

Approached eith sales pitch. State of mind vulnerable.

Am on disability fot mental health issues. Continued sales pitches after promises of changes in skin tightening and fading of skin spots. Never made it clear that continued treatments of mask which would be necessary for change and much more money would be involved. Refused to make refund when asked the next day of buying product which was not opened.

This is predatory behavior on a person with a disability. I will be reporting this to the people with disabilities act.