This is just my experience- others may do better. I feel tramatized by this company.
I complained twice to BBB.First complaint, I got back more than half of my money and a different location, "milder" product line. I gave them benefit of the doubt that this resolution was reasonable This second try resulted in the rash example below. Thus the second BBB complaint. I also contested to credit cards that I used.
Overall I had bad reactions to both Diamond and Seacret product lines. The sales person called me yesterday saying I put him in a bad light, and the store. I was told 3 years of products for free, now it is 2 per the phone call yesterday. I don't want anything but my money back.
People with lupus, scleroderma and or rosacea beware. They told me don't use sunscreen, it's not necessary, zinc is bad....to a lupus patient! These people are not doctors. I bought sensations of heat in face, itchiness, redness, tearing eyes, more brown spots.
When I reported the below I got a call the next day and was offered more facials and to come in and review the product catalog for more products. I was told this is to be expected, having a little redness. No! What if next time I go into anaphalaxis?
I want my money back. I emailed the owner and got my salesperson responding. I end up just feeling manipulated and cheated. He earnestly wants to provide an excellent customer experience but doesn't realize excellence would be to acknowledge the failure and let me go and not jeopardize me further.
The facials do something that improves deep lines but the daily regimens cause allergic reactions. I do not want other products. I do not want anything but to return what I have and get my money back. The owner never responded to my email.Maybe they needed more time, but my gosh with picture below they should respond right away.
I am not accepting intimidation by the salesperson that he is recording my calls and has been No integrity at this store. I have been told, by signing to accept partial refund I can't ask for further refund when the exchanged product caused the below. I don't even have copy of what I signed and thought it was a typical refund form. $10000 loss as it stands as of today.
I am in infusion/chemo and this is extremely stressful, aggravating my illness. I don't want to be isolated/taken to the back, having my salesperson touch my hands and trying to negotiate something else like he did last time. A reputable company would accept returns and not do this to the consumer. The attached picture is not just "a little redness".
And by posting this my HIPPA rights are violated. But people need to know to be careful and not to buy unquestioning.
Homework is needed. Checking with your MD first if you are sick is needed.