Reply by Forever Flawless Oct 10, 2016

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Author's
Muskegon, Michigan
3 comments

I was trying to enjoy my vacation when I was wrangled into the shop for a little try-out.I agreed to buy two products and was told I could have a free facial and was scheduled for that.

I went in for the facial and was told that I was having many products put on my face plus they used a laser device. It felt good and I was somewhat interested. I only wanted to buy the device and a couple of products, but before I left the store I had been bullied into every single product they have. I spent over $4000.

Like I mentioned earlier, none of the jars or bottles are labeled as to their purpose. I was sent a vague email of how to use a few of them. I would like to return most of these products as I have not opened them at all.

I feel I was pressured and cajoled into spending a fortune on products that I will never use.

Review about: All Of Their Products.

I didn't like: Definately the cost, Pressure to buy, Too much pressure, Seemed to work that day next day back to oldself.

Review #865775 is a subjective opinion of a user.

1.6
Turnaround Time
Advertised vs Delivered
Product or Service Quality
Diversity of Products or Services
Price Affordability
Exchange, Refund and Cancellation Policy
Value for money
Reliability
Customer service
Discounts and Special Offers
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $4100
Preferred solution Full refund

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Comments

Deni
Muskegon, Michigan, United States #1185090

Still no response from the company. The parent company has revealed that each store is its own entity and the parent company will not dictate any actions to be taken.

Anonymous
Auckland, Auckland, New Zealand #1178391

Yes I got caught as well promised a free facial from Annabelle at the Palazzio in Los vegas the morning of my Daughters wedding only to be subject to more pressure and no facial and left in tears gutted to say the least

Anonymous
#1173605

Yup, I had the same experience...just the other day.

And I agree with you 100%.

They are very pushy and impatient.

I didn't spend nearly as much money as you did but it was still quite pricey.I must say I sure looked good after applications of a few products but it was all so confusing I don't know what or when to use which products!

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