Reply by Forever Flawless

Thank you for reaching out to us. We'd be happy to help with your return any way that we are able to. However, we are the distributor for Forever Flawless and only able to process returns of orders made directly through our website. Each individual store is a privately-owned independently-operated third-party business entity, and we as the distributor do not have access to their finances or influence over their return/exchange policies.
If you have made your purchase at an authorized Forever Flawless Retail Location and you are seeking a return of your purchase price we must direct you to that reseller's customer service representative for further assistance. Contact information should be on your sales receipt, but we will provide that if you can give the city/state of the Retail Location.

If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. We simply require either a copy of the sales receipt and picture of the faulty product in question, OR the item itself returned to our offices at the address listed below. If you could provide one of these plus your mailing information, we will send a replacement product to you as soon as possible.
FOREVER FLAWLESS
Returns c/o Customer Service
4285 Wagon Trail Ave.
Las Vegas, NV 89118
Please let us know what you would prefer and we will work towards making it happen. We appreciate your understanding in this matter!

Awaiting your reply,
FOREVER FLAWLESS, Distributor
Direct:470-545-3577
Office Hours: Mon – Fri 9:00 AM – 5:00 PM (PST)
ForeverFlawless.com
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Author's
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I appreciate the whole "mark up the price 1,000% so you can discount it 700%" but the sales girl was really only looking for a number I felt I could afford as opposed to a reasonable price for the product. She kept asking how much I was willing to pay.

Several days after purchase I noticed the purchase amount was double what we had agreed upon and discovered a second sales receipt for an additional product that I had been told was "free" costing $100.00.

I returned to the store within 14 days and was summarily dismissed. A call to the Distributor was a waste of time as well. They claimed there was nothing they could do.

I complained to Mall Management and made my initial contact with the police regarding the credit card fraud and will follow up with the Detectives. I will follow up with the Attorney General's Consumer Affairs Division and then Small Claims Court if necessary.

I explained I was an attorney and didn't want to start a war, just wanted to return the product and have my CC credited but to no avail. It didn't seem to bother them that they'll spend more to defend than the refund would have been.

Stay away from this business. The Massachusetts AG has other complaints against the store I was at.

Product or Service Mentioned: Forever Flawless Sales Representative.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $800.

Preferred solution: Full refund.

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