My 17-year old daughter, fresh off her first full-time job and in the mall to buy jeans for school, was waylaid by a sales person in the mall kiosk in Boise Towne Square on Friday August 5. She was sold $106 of exfoliating gel and moisturizer... oh, and a free soap. Great deal, she was told! My daughter has emotional dysregulation and is exceptionally vulnerable to pleasing people. She cried her way to the car, broke out in a rash where the product was applied, refused to return to the mall because she was so humiliated ("The receipt says 'No returns!!'"), and got into a fight with her dad in the parking lot because she was too scared to go back inside and admit her mistake. I returned with her to the mall on Saturday and was told that the managers and salespeople were Jewish and celebrating the Sabbath and to return the next day. We were not given any other way to contact the managers.
We returned Sunday and spoke to Juliet, who had sold my daughter the product. She proceeded to give ME a demonstration. Personally, I found the product disgusting. It left a residue on my wrist I am STILL trying to wash her. When she tried to try something else on me, I told her that please, if she would not be able to refund our purchase, we would simply let my daughter suffer the consequence of a $100 important lesson. She called her manager and told me to return in 20 minutes.
We returned and spoke to Johnny. Johnny proceeded to mention that because these are regulated cosmetics, they can't be returned (even though they are completely unopened). She tried to sell ME products... I use nothing and have been told repeatedly I look at least 10 years younger than I am. He offered her a "complimentary facial" (she declined). He tried to give her more soap... she said she had it. He threw a random bottle of lotion in the bag and we said we'd take it, but wouldn't use it. He urged her to try it and then come back in a week and gave us his card. We took it, but we won't come back.
My husband called Johnny and left a message saying that if he didn't respond to me to resolve this issue, he would be contacting the Better Business Bureau about predatory sales on a minor child. Here is your chance to rectify the reputation of your product and discipline one of your "independent representatives."
Reason of review: Poor customer service.
Monetary Loss: $106.
Preferred solution: Full refund.
I didn't like: Pushy sales person, Too much pressure, Could not return unopened products, That they preyed on a minor.