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Forever Flawless's reply to:

Forever Flawless Diamond Infused Facial Cream Review from Peabody, Massachusetts

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owenrs of the various locales and may vary.The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#724556 Review #724556 is a subjective opinion of poster.
Reason of review
Poor customer service

I had a very similar experience as the 75 yr. old woman at the NorthShore Mall did.

It was a kiosk rather than the store. A young woman approached me with a diamond shape handout and quite cleverly started talking about her products. She was aggressive - put a mirror to my face, insisted I had blackheads, open pores, and the onset of Rosacea which could eventually cost $3,000 for treatment. Oh she also commented on my hands.

Well by then I was insulted by her comments. I'm not blind I can see if I have blackheads, etc. She had a look of astonishment when I left. I too will report them to the BBB and NorthShore Mall.

They are out of Las Vegas, NV and started 2013. How dare they come to Massachusetts!!!

Forever Flawless's reply to:

Forever Flawless-Horrible!

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#720559 Review #720559 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
No return policy,
Loss
$1300

This company should be out out of business. They scammed my 75 year old mother into buying $1300 worth of skin care.

she was NEVER told the price of the products but the pushy sales people made her feel obligated to buy their products. They NEVER explained that she couldn't return the products, she only realized that when she read her receipt. I have been dealing with their "customer service" which is an absolute joke! There is no phone number to call, only an email address to contact.

I have sent multiple emails and they will not respond. I will be reporting them to the Better Business Bureau and will also let the North Shore Mall (where their store is) know that this is a terrible business and they should not rent to them.

DO NOT BUY THEIR PRODUCTS, THEY ARE A RIP OFF. GOOGLE THE COMPANY AND YOU WILL SEE POOR REVIEWS ALL AROUND.

Forever Flawless's reply to:

Pushiest salesman I have ever met | Forever Flawless review from Charlton, Massachusetts

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#676567 Review #676567 is a subjective opinion of poster.
Pros
  • Sales rep was convincing
Cons
  • Only for people that can afford it
  • Extremely too much pressure
  • Pressure to buy
Reason of review
Poor customer service

I NEVER stop at mall kiosks but for some reason this guy just got me to stop. He did the peel thing on my arms I told him that was cool but I'm a school teacher and there is quite literally not one chance I would buy it for $99.00.

He looked at my Nordstrom bag, implying I could afford it (it was a return for my mother) which visibly pissed me off so he backed down. Then as I stood there with no emotion on my face he just kept repeating why I needed it, insulted my 29 year old non-wrinkly face, and pissed me off. I walked away and he ran after and gave me the peel for $39.00 and a free facial which I do not even want. WHY would you fight me on $99.00 if the product isn't worth it!!!

Beware to those who decide to pay full price!!!!!

Basically, so far the product works but sales people are grotesque. Basically, only good cause it was cheap.