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Hello Anita, Thank you for you call the other day regarding your experience at a retail location that sells our products. Each location is a privately owned, independent, 3rd party business authorized to retail our brand. As the manufacturer and distributor of the...
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Review
#1529883 Review #1529883 is a subjective opinion of poster.
Forever Flawless's reply to:

Forever Flawless review in Andover, Massachusetts: Pricing and Credit Card Scam

Thank you for reaching out to us. We'd be happy to help with your return any way that we are able to. However, we are the distributor for Forever Flawless and only able to process returns of orders made directly through our website. Each individual store is a privately-owned independently-operated third-party business entity, and we as the distributor do not have access to their finances or influence over their return/exchange policies.
If you have made your purchase at an authorized Forever Flawless Retail Location and you are seeking a return of your purchase price we must direct you to that reseller's customer service representative for further assistance. Contact information should be on your sales receipt, but we will provide that if you can give the city/state of the Retail Location.

If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. We simply require either a copy of the sales receipt and picture of the faulty product in question, OR the item itself returned to our offices at the address listed below. If you could provide one of these plus your mailing information, we will send a replacement product to you as soon as possible.
FOREVER FLAWLESS
Returns c/o Customer Service
4285 Wagon Trail Ave.
Las Vegas, NV 89118
Please let us know what you would prefer and we will work towards making it happen. We appreciate your understanding in this matter!

Awaiting your reply,
FOREVER FLAWLESS, Distributor
Direct:470-545-3577
Office Hours: Mon – Fri 9:00 AM – 5:00 PM (PST)
ForeverFlawless.com
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Review
#1422041 Review #1422041 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund

I appreciate the whole "mark up the price 1,000% so you can discount it 700%" but the sales girl was really only looking for a number I felt I could afford as opposed to a reasonable price for the product. She kept asking how much I was willing to pay.

Several days after purchase I noticed the purchase amount was double what we had agreed upon and discovered a second sales receipt for an additional product that I had been told was "free" costing $100.00.

I returned to the store within 14 days and was summarily dismissed. A call to the Distributor was a waste of time as well. They claimed there was nothing they could do.

I complained to Mall Management and made my initial contact with the police regarding the credit card fraud and will follow up with the Detectives. I will follow up with the Attorney General's Consumer Affairs Division and then Small Claims Court if necessary.

I explained I was an attorney and didn't want to start a war, just wanted to return the product and have my CC credited but to no avail. It didn't seem to bother them that they'll spend more to defend than the refund would have been.

Stay away from this business. The Massachusetts AG has other complaints against the store I was at.

Forever Flawless's reply to:

Forever Flawless review in Peabody, Massachusetts: I Was Called A Liar by a Sales Associate

We would like to sincerely apologize for your experience at a retail location that sells Forever Flawless products however, we are the manufacturer/distributor of Forever Flawless and not the retail location where you made your purchase. I have forwarded this information on to our management team to reach out to this location regarding your complaint.

Review
#1349360 Review #1349360 is a subjective opinion of poster.

I went to the North Shore Mall in Peabody, MA to do some quick shopping and happened upon the store while I was walking by. I wanted a quick sample of a lotion to try and ended up doing a demo.

I really enjoyed the service but it wasn’t in my budget to purchase. I let the sales person, Amily, know that I couldn’t afford it and it wasn’t in my budget and I would have to talk with my significant other before spending a large amount of money on a whim. She then said, “I don’t like liars. It’s easier to tell the truth.” As I walked away, she kept repeating herself, to make me feel bad about myself when in reality I couldn’t afford to purchase the $70 product.

How could you talk to a person like that? At least treat me like a human being..

Forever Flawless's reply to:

Forever Flawless Sales Representative Review from Woburn, Massachusetts

Independent Store location. Ownership team has been updated about the experience.The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#897551 Review #897551 is a subjective opinion of poster.
Reason of review
Poor customer service

My mom and I were waking in the Braintree mall and one of the forever flawless kiosk workers literially stopped us and escorted my mom to a chair with out saying a word. He asked for my name I said Margaret (it's not) then he said "watch this".

He applied a product under my moms eyes and her eye bags lifted almost instantly. I replied with "that's cool" and my mom looked in a mirror. She liked the results. Mistakenly she said that to the man.

He then pressured her into buying the product and then pressured her into going to their main studio up stairs (he escorted is there too). Once we were three another man came out of the back and placed my mom in a chair. Few words were exchanged and eventually my mom looked in the mirror. THERE WAS 600% no difference in her face.

He then did the whole process again and STILL NO DIFFERENCE. He then tried pressuring my mom into buying the products he used on her (A TOTAL OF 2,000$).

That's when she FINALLY put her foot down. 30 minutes later and she's still arguing with the maneger about walking out of the store empty handed.

Forever Flawless's reply to:

Forever Flawless Deceptive Sales Practices

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#895021 Review #895021 is a subjective opinion of poster.
Reason of review
Poor customer service, Bad quality, Order processing issue, Pricing issue, Damaged or defective, Problems with payment, Not as described
Loss
$650
Preferred solution
Full refund
Tags
  • Deceptive Salesmen
  • Product Packaging Open Used

I was approached by sales person Ellie in front of Forever Flawless store at North Shore Shopping Center in Peabody, MA. I went in and she proceeded to start applying products to my arm and then sat me down in a chair and starting to bring out products and apply them to my face.

She then started out with an outrageous price of 3495.00 for an array of products that she said I needed. I said in no way do I have that much money. She then removed products and brought out new ones and changed the price and products NUMEROUS times. I was confused and didn't know what was actually in the bag she was filling and removing from.

She asked for my credit card because I said I didn't know how much available I had left on it. Now she was at the register with my card and she came back with a bag and products with a receipt she said was in the bag. Another sales man came over and started talking to me with compliments while she was at the register to distract me. I was played I know after the fact.

She was charming and kept giving me compliments to throw me off guard and so was the other salesman David his name was. I didn't see the receipt till I got home because it was buried under my products. I attempting to get a refund for the $650.oo gold mask that is what is actually on my receipt. This is outrageous price and I was lied to and manipulated.

The product was not sealed from the time of sale either so I don't know if it was used on another person for one of their demonstrations. I did not use it because it was already opened when I got home. I want a full refund.

I have not contacted the store yet I wanted leverage before I do that so they don't try to manipulate me again. I also am going to speak to my lawyer about this to see what I can do legally if they do not refund me.

Forever Flawless's reply to:

Forever Flawless Review from North Andover, Massachusetts

Independent Store location. Ownership team has been updated about the experience.The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#890287 Review #890287 is a subjective opinion of poster.
Reason of review
Bad quality

I had a terrible experience the other day in the Natick MA store . I was lored into the store and before you knew it the seemingly friendly sales clerk began slathering products on me.

Both my friend and I explained that I have very serious allergies and asked if there were any colorings in the products . I was assured that the products are organic and that the bright orange product she was putting on me was from apricots ! Well my skin began to burn which I explained to her . My friend asked for an ingredient list we were told she didn't have one !

My friend asked for the box where she read that there were artificial chemicals and colorings in the product! This is serious I could have gone into anifilactic shock ! I ended up with hives on my face and arms where the product was applied !

I must have tried four times to leave and excuse myself but her high pressure approach just continued . I wouldn't buy your product !

Forever Flawless's reply to:

Forever Flawless review in Beverly, Massachusetts: High pressure

Enrolled customer in the VIP Program for special discounts and savings. For more information on getting the most from your products remember to visit our tutorial website at www.HowToUseForeverFlawless.com
Review
#867524 Review #867524 is a subjective opinion of poster.
Reason of review
Poor customer service

I do think that the product is excellent, however the sales pressure is intolerable. Before you know it, they have you purchase blue, pink, gold sets of facial care. And these purchases are at $2500 a set. They keep telling you how wonderful you look ...but then you must buy the next set so that your care is complete.The $ involved and the points that the sales people say they have to "reduce" some of the extravagant costs, is all a sales pitch, as an educated professional , I am concerned about the $ that they quote etc. should I have stayed with Clinique or Elizabeth Grady ? I am so frustrated at the costs I have allowed FF to burden me with. Please be an informed individual.

Forever Flawless's reply to:

Forever Flawless - Lotion Review from Rockland, Massachusetts

Matter resolved by the independent sale representative during client followup call. Please Note: The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#799129 Review #799129 is a subjective opinion of poster.
Reason of review
Problems with payment

I'm concerned now, I just today have a story almost like yours, blue diamond product with the fa e peel, had a woman drag me in even though I said no. Husband waited outside because we were at a mall.

And like you I agreed to get the eye surum $185.00 just to get out of there, grabbed my cc and rang it up front without me there, not to sound rude but these people are not American and at this point I didn't trust them, to pushy, she came back and started with "you should really ha e the facial cream also" and I flat out said " and that's why my credit card is still upfront and not I'm my hands" she made a face like yes. Again got suckered in but got half off and she threw something I'm for free but it doesn't make me feel safe, I feel like I'll find fraudulent charges on my card later on and she kept going over and whispering to one of the gentleman workers, I again bluntly said "what are your two talking about" they "claimed" he was telling her she should hurry my husband looked upset I was taking so long but he wasn't even outside he was in another store....not annoyed. She again was trying to sell sell sell. I said OK no.

I need to Leave. I signed up for a "free" facial that I don't plan on going to but again afraid they may charge me for it if I don't call or show. A few min ago I did the facial peel and used the facial lotion and under eye serum but I have to say under my eye feels stiff and my eyes are burnt and they weren't when she did it.

Slightly worried now. If you find anything out I'd love your input!!

Forever Flawless's reply to:

Forever Flawless review in Peabody, Massachusetts: I am reaching out to others who have been conned by this company.

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#797552 Review #797552 is a subjective opinion of poster.
Cons
  • Pressure to buy
  • Product warranty
  • Ff is a scam
Reason of review
Bad quality
Loss
$1991
Preferred solution
Full refund

Update by user Feb 25, 2016

Thru the Forever Flawless given by this site, I was given the parent company of the store that I bought the products from. After a lengthy conversation with Johnny Vico, I am emailing a complaint to them in hopes of a resolution. I update as this progresses.

Original review posted by user Feb 25, 2016

I believe Forever Flawless is a ***. I was convinced to buy the eye serum and got a free facial within one week. The facial lasted an hour and a half, with a mask that was put on my face, one side at a time. Lots of talking....trying to sell me products, adding other products and facials for free. I have never fallen for a scam like this! Finally, I agreed to spent $1000. just to get out of there, and gave my card. How crazy is that? "Elad" took my card to the front of the store to ring in my sale. He returned without the card, telling me, "I really want you to get both sets." ($2000.) He insisted, really pushing the product, adding more free stuff, a year's worth of skincare. I was worrying about my credit card, nowhere in sight. Finally, I gave in, I just wanted to get out of there. I had to ask for my credit card back.

I didn't see "no refund" on the sales slip that I signed, but when he took that away(quickly), it was on my receipt, but somehow, it didn't register. I'll tell you, this guy was so good, he sold me a product (for $1000.) that is called 24 carat gold, because it has gold in it. I am allergic to gold, can't have it touch my skin. I bought it. That's a ***.

Within two days, I had a bad reaction to the products, burnt skin and raw, puffy, red around the eyes. I tried to return all the product, as I no longer trusted any of their products, and was insulted. Even when the mediator from my credit card company called, trying to resolve it,"David" the mgr. on duty, would not give the name of his boss or the owner of the store.

The stores are independent of the parent company. There is no way to get touch with anyone higher up that the people in the store.

I have not been able to sleep or concentrate on anything else since this happened. This has shattered my sense of self. I have never done anything like this.

That, I suppose, is the definition of a ***, that they convince you to do something that's completely against your better judgement.

Any suggestions as to how to deal with this?

Contact Forever Flawless Customer Service

Website:
Mailing Address:
4285 Wagon Trail
Las Vegas, Nevada 89118
United States
All Forever Flawless Contacts
Forever Flawless's reply to:

Forever Flawless Natick mall

Thank you for choosing the Forever Flawless brand! We appreciate your patronage & are happy to hear you enjoy your products and the independent reseller is giving excellent levels of customer care!! Should you have any questions at all please know that our team of customer care professionals are here to assist and may be reached at (470) 545-3577
Review
#787700 Review #787700 is a subjective opinion of poster.
Reason of review
Good customer service

I got my products in the Natick mall location,

The sales rep was very knowledgeable and not VERY pushy,

I've been using the products (the blue for the eyes is my favorite) for almost a year and I'm very happy with the results!

It's difficult to try and use the products after reading all the horrible reviews, but it's always good to try it yourself on your skin.

I will recommend to try one or two products first at your LOCAL location (not during vacation! The guys in Vegas was very very pushy and tried to sell me more stuff for higher price!) and if you like it go back for more.

Local locations has better customer service.