Reply by Forever Flawless

Hello Lisa,

We sincerely apologize for your experience with one of the independently owned and operated retailers worldwide who are authorized to sell our brand. We can not account for or take responsibility for another business and are not involved in their employee training. We only manufacture and distribute products and will certainly bring this complaint to the attention of the owners of this location to ensure customer are not feeling pressured into buying our product. In order for us to address the issue, we would need to know where you made your purchase and when. Our products are very high quality and believe it is disrespectful to be called a “scam”. You many contact out customer service department at 470-545-3577x2
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The canned reply to this review will state "you shopped at an independent retailer, blah blah blah", as a way to avoid accountability. Funny how customers from all over the US and Canada that have reviewed this experience say the same thing about the sales reps being extremely pushy and using the same bogus sales techniques. For example, "one day promo!" (No signs or prices posted) , "For $199 I can give you the peeling gel and the moisturizer, normally $200 each!" (LIE; you can find each for $70 online, and many customers on this review section reported paying less). High quality products that deliver on what they promise do not require aggressive sales tactics to sell.

My sales rep (Amanda in Winnipeg) told me the moisturizer contained SPF. I asked what amount of SPF and looked at the label, then she backtracked and said that it did not.

She also offered to throw in a free foaming cleanser "because she liked me so much" (puh-leeze). I noticed she didn't add it to the bag, so politely asked if it was in there, she said yes and locked eyes with me for a moment and then said "oh... sorry about that".

I believe all of these "independent retailers" are trained by the owners of this brand on how to be aggressive, and how to essentially scam people into paying whatever they can squeeze out of them.

Always beware of these high pressure sales techniques coupled with non-existent return policy, it's a surefire sign that the product is junk.

Product or Service Mentioned: Forever Flawless Sales Representative.

Reason of review: Pricing issue.

Monetary Loss: $240.

Preferred solution: Price reduction.

Forever Flawless Cons: High-pressure sales tactics, Refusal to refund, Entire experience and products.

  • Polo Park Winnipeg
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