Reply by Forever Flawless

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Author's
Las Vegas, Nevada
1.0
Details
Staff
2 comments

At the Forever Flawless outlet in Las Vegas I was actually assaulted by one of their sales reps when I refused to buy their product.

I was walking through the mall area early morning. A gentleman put the sample in my hand then grabbed me by the wrist and pulled me into the store - even though I said No. He kept saying, “This will just take a moment.”

After he led me to a chair he said something about moisturizer and was suddenly dabbing gel on my face with a plastic tool. He did this quickly and without asking permission to touch me. “Wait, my make-up!” I protested. He dismissed me saying, “It’s OK. It will be fine.” I understood this to mean that he would fix everything before I left.

Suddenly he had a wet towelette and began washing all the make-up off of half of my face. I protested again, “Stop! You’re wiping off my eyeliner!” He shushed me and said again that everything would be fine. Shushed me. When I tried to stand to leave he put his hand on my shoulder so I could not stand up.

He began applying something under my eye and I foolishly thought he was putting my make-up back on. No. He was now applying “stem-cell collagen medicine” to my face and promising me there would be a permanent change in my appearance. He stressed that this was medicine and the change would be permanent. This was horrifying! Without asking, he was making a permanent change to half my face?

At no time did he ask me if I had any allergies or sensitivities, if my religious beliefs conflicted with the use of stem cells, or if I was a Veteran or trauma survivor who might have a serious problem with the way I was being touched, shushed, held captive and “permanently changed” against my will. How can this be legal?

I told him I thought the pricing was ridiculous and even laughed. I told him I was not planning to purchase anything. He said, “You wait and see.” So, in his world No does not mean No.

Whatever “miracle” he applied to my face tightened my skin uncomfortably, then began to flake and burn which even Mr. Pushy could not deny. Suddenly, again without asking, he was smearing something oily around my eye, again the hand on the shoulder so I couldn’t leave, and now more “stem-cell collagen medicine” on my forehead - even after it had already burned me.

At this point the cost had gone from $1,499 to $149 and he was adding more products to sweeten the deal. He was parading me around the salon showing me the other orders waiting for pick-up, because clearly if other women wanted it I should want it too. I continued to say No and began asking when he was going to fix my face so I could leave and resume my day. He ignored everything I said.

I repeated again, “I’m not going to buy anything.” At this point he put both of his hands on my chest and PUSHED ME toward the door. With my hands full and my glasses off I stumbled. I said, “What are you doing?” I honestly didn’t know what was going on because he hadn’t undone this mess he made on my face. Who does that to a woman? He didn’t even offer me a Kleenex. He would not answer me or even turn to look at me. And for the record, pushing women is assault, and that’s not legal.

I left the store and could not even put my glasses on because of all the *** on my face. I tried to wipe it off with my hand but there was so much of it! Now it was all over my hands and then my clothes. I stopped at a newsstand and asked for help. Using bottled water and a scratchy napkin I washed the *** off my face. My face was red and my make-up ruined. The “permanent” change from the “stem cell collagen medicine” was easily washed away with water. The products are a lie.

At first my son was laughing with me at the ridiculous hard sell, but by the end, watching his mother humiliated and washing her face at a newsstand, he became offended. Even a kid could see that this man was mistreating women. My son wanted to go back to the Forever Flawless store and ruin their sales for the rest of the day by shouting that their products didn’t take the wrinkles out of his ***. He was really going to do that, and I probably should have let him. (Yeah, my son is awesome.)

At his school they teach about rape culture. He could see that this man was normalizing the way he was overpowering me, holding me captive, using coercion, and treating me as ***. He didn’t take me seriously when I said ‘No’ and ‘Stop’ from the beginning. He never asked for permission to touch me. “You know you want it” was his message, even though I said No multiple times. He was going to continue his verbal and chemical assault until I gave in. He was going to make me uglier and uglier until I needed his products. He might argue that I was free to go and had allowed all of this, but was I really free to go? He held me captive with his promise to fix my make-up. I waited for him to take his hand off my shoulder so there wouldn’t be a struggle. He led me to believe that he would do those things, and when he didn’t get a sale he assaulted me.

All day long I thought about women being handled, demeaned and assaulted by this man. And this isn’t specific to the Las Vegas store; if you read the online reviews this sales technique is used in ALL of their stores.

I’m sure that Forever Flawless is reading this and thinking that this man is exactly the type of salesperson they want because his pushy, shaming tactics work. He kept asking “Will you tell your friends about this product?” *** yes! Yes I will, but not in the way he had hoped. I’m sharing my experience with everyone who will listen or who might want to read about how Forever Flawless endorses Rape Culture. It is my hope that as women get pulled into these shame-based salons they will remember my story and they will shout as loudly as they can, “Yes, but will it take the wrinkles out of my husband’s ***?” Be empowered ladies. Expose this business before it hurts any more women.

Review about: Forever Flawless Sales Representative.

Reason of review: Poor customer service.

I didn't like: Entire experience and the product.

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Comments

Anonymous
#1144522

Yah i would completly agree!Their sales people in singapore was more gentle but as soon as they started slopping cream on my face i was there you go again...

completly clueless salespeople. They said they had hundreds of stores around usa, paris but in their website they only had 6 reviews...

when asked about this they buckled and became defensive...overall nice sales people but really average product.

Anonymous
#1141910

Please call/go immediately to mall security.Email the owners of the mall and tell them.

Email FF corporate office. Tell them you are going to sue them. I am so sorry for your experience. Hope you are okay now.

Your article was great. When I had a bad experience, I emailed Simon Corp.who own the mall. They said sorry and would take it up with the manager of Oceane which is the name of the store that sells FF.

That's probably not going to do much good.Let's see how long FF stays in malls.

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