Reply by Forever Flawless

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Author's
Peabody, Massachusetts
1K views 5 comments

Update by user Feb 25, 2016

Thru the Forever Flawless given by this site, I was given the parent company of the store that I bought the products from. After a lengthy conversation with Johnny Vico, I am emailing a complaint to them in hopes of a resolution. I update as this progresses.

Original review posted by user Feb 25, 2016

I believe Forever Flawless is a ***. I was convinced to buy the eye serum and got a free facial within one week. The facial lasted an hour and a half, with a mask that was put on my face, one side at a time. Lots of talking....trying to sell me products, adding other products and facials for free. I have never fallen for a scam like this! Finally, I agreed to spent $1000. just to get out of there, and gave my card. How crazy is that? "Elad" took my card to the front of the store to ring in my sale. He returned without the card, telling me, "I really want you to get both sets." ($2000.) He insisted, really pushing the product, adding more free stuff, a year's worth of skincare. I was worrying about my credit card, nowhere in sight. Finally, I gave in, I just wanted to get out of there. I had to ask for my credit card back.

I didn't see "no refund" on the sales slip that I signed, but when he took that away(quickly), it was on my receipt, but somehow, it didn't register. I'll tell you, this guy was so good, he sold me a product (for $1000.) that is called 24 carat gold, because it has gold in it. I am allergic to gold, can't have it touch my skin. I bought it. That's a ***.

Within two days, I had a bad reaction to the products, burnt skin and raw, puffy, red around the eyes. I tried to return all the product, as I no longer trusted any of their products, and was insulted. Even when the mediator from my credit card company called, trying to resolve it,"David" the mgr. on duty, would not give the name of his boss or the owner of the store.

The stores are independent of the parent company. There is no way to get touch with anyone higher up that the people in the store.

I have not been able to sleep or concentrate on anything else since this happened. This has shattered my sense of self. I have never done anything like this.

That, I suppose, is the definition of a ***, that they convince you to do something that's completely against your better judgement.

Any suggestions as to how to deal with this?

Reason of review: Bad quality.

Monetary Loss: $1991.

Preferred solution: Full refund.

I didn't like: Product warranty, Pressure to buy, Ff is a scam.

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Comments

Anonymous
#1141385

I did the same thing as you.Extremely pushy, yet charismatic sales people.

I purchased products in Massachusetts. The law here states that a sign of their refund policy needs to be posted conspicuously and it doesn't matter what the receipt says. You receive the receipt after the sale. How are you to know what their return policy is beforehand, unless a sign was posted.

In my case, I had a reaction to the products. When I went in the salon to return my items, they told me That there are no refunds. I argued that it didn't say it on my receipt ( which by law, didn't matter) plus there was no sign. I thought took pictures.

They showed me the sign, which mysteriously fell upside down behind the desk. They offered me new products. I refused. They said that they would do anything to make me happy, but their computers won't allow returns.

They told me that they would have customer service call me because they are the ones that can do the refund. Rikki Stone called me and offered me $457 plus new products. I spent $1800 on products I can't use. She told me that I purchased items at an independent store and it was up to them on how they wanted to handle things.

The money they offered me was their cost. They didn't want to lose out on their commissions. I passed on the offer and contacted my credit card company. I went back to the kiosk I started at and then to the salon.

I took multiple pictures to show that their return policy was...

I'm from filling out paperwork to dispute my charges.I'm very fortunate to have pictures and texts to show how deceiptful they really are.

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HMK
to Anonymous Danvers, Massachusetts, United States #1142695

good luck to you. What location did you go to?

original poster
Danvers, Massachusetts, United States #1132712

after much soul searching, I accepted an offer of $450.refund from Forever Flawless.

Not what I had hoped for, but it's better than nothing, which they could have been responsible for, because, they posted the no refund policy next to the register.

So, please tell everyone you know to stay far away from this company.Stick to the skin care companies you know.

Good luck all.

Anonymous
#1132379

Same exact thing happened to my friend. $2000

Anonymous
#1118033

Forever Flawless & Oro Gold are related company.Their sales people are extremely pushy and manipulative.

I, too, bought from the store and was dissatisfied. I tried to get my money back by contacting credit card company but failed because Forever Flawless has no return policy. I complained to BBB & the company replied that they only offer exchanges. They told me that I bought the product with my free will and the only solution is to trash the product if I didn't like it.

If I were you, I would go back to the store and call the police at the store.

If possible, contact local news & get media attention.

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