Reply by Forever Flawless

Spoke via phone with Ms. Neumann om 11/11/2016 regarding her review. She has stated that the product she had an issue with was, in fact, a “Lioness” brand of product not Forever Flawless. She stated that she was disappointed with the sales representative and that she was not aware that the store locations are privately owned and independently operated retail locations that carry multiple brands of products. Ms. Nuemann states that had she known she would not have posted negatively about our brand as she has not actually used our product at all. The customer says she is unable to remove the review as she does not see a feature that allows it. Per the customer she sold the free items she was given during her purchase on Ebay and she has recouped her investment so she considers the matter resolved to her satisfaction.
Colorado Springs, Colorado
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

As all the other reviewers have stated you try to walk past the store and it is very difficult as the sales people are pushy. The eye serum they put on looked good while I was in the store but was a white, flaky mess an hour later.

Looked like I put egg whites under my eyes which would have done the same thing for much cheaper. Gave me free product but it is not the same product they used on me at the store. Luckily I didn't spend as much as other people have and I'm just going to chalk it up as a lesson. I don't live close enough to get back in the 7 days required to get a refund with a 20% restocking fee.

Of course that assuming they would give me a refund if I made the trip.

I feel like an *** and don't believe for a second these products work.

Product or Service Mentioned: Forever Flawless Serum.

Reason of review: Bad quality.

Monetary Loss: $400.

Preferred solution: Full refund.

Forever Flawless Cons: Pressure to buy more, Could not return unopened products, High-pressure sales tactics.

  • Deceptive Salesmen
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