Reply by Forever Flawless

Hello Sanja,

Thank you for your feedback. Since we are the manufacturer and distributor of the product each location is an independently owned and operated 3rd party business responsible for their customer service. Since the location closed, we can assist in exchanging any product as a courtesy for you however, we cannot issue refunds for another business. We do charge shipping for any product exchange. Certain countries have restrictions and added costs for shipping skincare. Since the products are now wanting to be shipped to Slovenia vs. San Francisco, there may be added costs. We apologize for any inconvenience in getting your products exchanged.

Forever Flawless LLC

Update by user Nov 01, 2019

Then you need my adrees for sending new products?

Original review posted by user Oct 02, 2019

I bought two Sericin creams from Foreverflawless, when after three months I opened them from the original packaging, the products were bad, sticky and stingy. When I called the store, it no longer existed because it was closed (I buy in december 2018, when I contact the man which was working there in april 2019 told me that shop is closed more than 6 months).

When I contacted the company in Las Vegas, they told me that they were not responsible for the products if they did not suit me, but that only a shop where I could buy damn expensive creams at 120€ each.

The company contact person Debbie told me that the shipping cost was 39.95$ to Italy. Because it not only sad, but shameful that not everyone sells products so badly and misleads, and steals from people for this price... he still wants to take money. When I then asked if the package to San Francisco take someone there probably cost a lot less than 39.95$, she tells me that in any case, cost of shipping, I have to pay a certain amount because they don't have to send product to me free ???

However, when staff members Debbie write me that the cost of shipping is the same, they I writte to send me the product where I live to Slovenia, she adds that I have to send the product back and the shipping costs are even more, since the 39.95$ is a cost for the US area only. Any answer with foreverflawless before is nothing to indicate what and how.

Every time something else. I just want my money back!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $250.

Preferred solution: Full refund.

  • Foreverflowless
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