Reply by Forever Flawless

Matter forwarded to independent locations customer care manager. Resolved -The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Denver, Colorado
1 comment

My friend and I bought the Forever Flawless products on 9/6/15, after hearing that we were getting a big discount and would get a VIP card for $1894.72, which allows us to get free refills for a year. The card has it engraved ‘Free Refills for 1 year’.

For purchasing the product we would also get 3 free facials and one neck treatment for free. During the time I used their products; neither the products nor the facials did any good. When I went for a refill of the night cream, Marta gave me a substitute product of the night cream. This is a scam.

On 10/10/15, when I went for the 2nd facial Marta sold me the Neck product for $427.24, BOGO . I took it back on 10/12/15, Marta and her boss refused to refund my money. The last time, I went back for the neck treatment, Marta tried to sell me more products like the laser flash light for a discounted price of $1700 because I had the VIP card. I refused to buy the laser flash light.

Martha got furious and said, “I will not give you any more free refills and you should not come to this store anymore”. They do not stick to their word. This is fraud. I texted Marta, that I will return all the unopened products.

She replied, “Come tomorrow at 5:30 pm.” When I took all the products and went to the store, she would not come out to see me. Her manager did. I explained the problem to him.

He was very disrespectful and started yelling at me, “you used half of the products and do not have any shame to come back to the store for a refill and refund”. I walked out of the store advising them that I will complain to the BBB.

Product or Service Mentioned: Forever Flawless Cream.

Reason of review: Not as described/ advertised.

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Baton Rouge, Louisiana, United States #1115078

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