Reply by Forever Flawless

Independent Store location. Ownership team has been updated about the experience.The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Woburn, Massachusetts
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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My mom and I were waking in the Braintree mall and one of the forever flawless kiosk workers literially stopped us and escorted my mom to a chair with out saying a word. He asked for my name I said Margaret (it's not) then he said "watch this".

He applied a product under my moms eyes and her eye bags lifted almost instantly. I replied with "that's cool" and my mom looked in a mirror. She liked the results. Mistakenly she said that to the man.

He then pressured her into buying the product and then pressured her into going to their main studio up stairs (he escorted is there too). Once we were three another man came out of the back and placed my mom in a chair. Few words were exchanged and eventually my mom looked in the mirror. THERE WAS 600% no difference in her face.

He then did the whole process again and STILL NO DIFFERENCE. He then tried pressuring my mom into buying the products he used on her (A TOTAL OF 2,000$).

That's when she FINALLY put her foot down. 30 minutes later and she's still arguing with the maneger about walking out of the store empty handed.

Product or Service Mentioned: Forever Flawless Sales Representative.

Reason of review: Poor customer service.

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