Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Escondido, California

Independent Store location. Ownership team has been updated about the experience at their store location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#855504 Review #855504 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Reason of review
Poor customer service

Sales people were very pushy. Even though i told them several times i couldnt make a puchase today.

They had their boss come iver and throw a metal card at me for his discount rate. Will NOT go back or refer others!

Forever Flawless's reply to:

Forever Flawless - Bullied and High Pressure

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#839317 Review #839317 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Reason of review
Bullying High pressure sales
Preferred solution
I just want to someone to know that I will not take this type of abuse setting down. I didn't lose money because I was smart enough to google the scam while being under high pressure sales.

She was yelling real close to my face. When I told her it wasn't in my budget, she pointed to my bags and said "You bought all that and you are telling me you can't afford this product.

I told her it wasn't any of her business what I buy and a no is all I should have to say, She kept pressuring and saying that I must not are about my skin. I finally picked up my phone and googled this site.

She became very irate. I was yelled at and told to leave the store and never come back because I wouldn't purchase her product.

1 comment
Anonymous
#1155047

I am so sorry for your daughter. Dispute the charges with your cc company and bank immediately.

Go to the store and tell them you will make such a scene if they don't refund the moony immediately. My friend's daughter had a similar exp. in NJ and carried on so much that they refunded her money.

Report to the Corporate Office of the Mall owners., consumer affairs, BBBureau and perhaps local TV station.

Forever Flawless's reply to:

Forever Flawless feels like a SCAM

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#830773 Review #830773 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Cons
  • High pressure sales people
Reason of review
Bad quality
Loss
$60

I have always passed the store wondering but never went in to, it was the first time. The lady was at the entrance handing out samples, so I thought I was going to grab one and go but she was practically forcing me in the store.

At first she showed me a product, and took my hands to try it even though I didn't want to. I couldn't reject her because it went by so fast. Then she asked me a few questions, here and there about my skin treatment and I told her I don't really use any skin care products other than face cream, and she got serious and kind of lectured me, rudely asking why I don't use products, and made a look on her face like I did something wrong. I kind of felt insult at the moment and wanted to leave the store.

But later it was like she went into a persuasive mode, trying to get me to buy the product. She was pressuring me, trying to force me into buying the product and I just felt horrible. Take my advice, and don't buy their products, it felts like a total scam.

When I got home, the hand that she test the product on became all dry and there were multiple cracks on my skin, showing a bit of redness after I put lotion on. My other hand she didn't do anything to was completely fine

Forever Flawless's reply to:

Forever Flawless - I was assaulted by the Sales Rep when I refused to purchase their products

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#826578 Review #826578 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Cons
  • Entire experience and the product
Reason of review
Poor customer service

At the Forever Flawless outlet in Las Vegas I was actually assaulted by one of their sales reps when I refused to buy their product.

I was walking through the mall area early morning. A gentleman put the sample in my hand then grabbed me by the wrist and pulled me into the store - even though I said No. He kept saying, “This will just take a moment.”

After he led me to a chair he said something about moisturizer and was suddenly dabbing gel on my face with a plastic tool. He did this quickly and without asking permission to touch me. “Wait, my make-up!” I protested. He dismissed me saying, “It’s OK. It will be fine.” I understood this to mean that he would fix everything before I left.

Suddenly he had a wet towelette and began washing all the make-up off of half of my face. I protested again, “Stop! You’re wiping off my eyeliner!” He shushed me and said again that everything would be fine. Shushed me. When I tried to stand to leave he put his hand on my shoulder so I could not stand up.

He began applying something under my eye and I foolishly thought he was putting my make-up back on. No. He was now applying “stem-cell collagen medicine” to my face and promising me there would be a permanent change in my appearance. He stressed that this was medicine and the change would be permanent. This was horrifying! Without asking, he was making a permanent change to half my face?

At no time did he ask me if I had any allergies or sensitivities, if my religious beliefs conflicted with the use of stem cells, or if I was a Veteran or trauma survivor who might have a serious problem with the way I was being touched, shushed, held captive and “permanently changed” against my will. How can this be legal?

I told him I thought the pricing was ridiculous and even laughed. I told him I was not planning to purchase anything. He said, “You wait and see.” So, in his world No does not mean No.

Whatever “miracle” he applied to my face tightened my skin uncomfortably, then began to flake and burn which even Mr. Pushy could not deny. Suddenly, again without asking, he was smearing something oily around my eye, again the hand on the shoulder so I couldn’t leave, and now more “stem-cell collagen medicine” on my forehead - even after it had already burned me.

At this point the cost had gone from $1,499 to $149 and he was adding more products to sweeten the deal. He was parading me around the salon showing me the other orders waiting for pick-up, because clearly if other women wanted it I should want it too. I continued to say No and began asking when he was going to fix my face so I could leave and resume my day. He ignored everything I said.

I repeated again, “I’m not going to buy anything.” At this point he put both of his hands on my chest and PUSHED ME toward the door. With my hands full and my glasses off I stumbled. I said, “What are you doing?” I honestly didn’t know what was going on because he hadn’t undone this mess he made on my face. Who does that to a woman? He didn’t even offer me a Kleenex. He would not answer me or even turn to look at me. And for the record, pushing women is assault, and that’s not legal.

I left the store and could not even put my glasses on because of all the *** on my face. I tried to wipe it off with my hand but there was so much of it! Now it was all over my hands and then my clothes. I stopped at a newsstand and asked for help. Using bottled water and a scratchy napkin I washed the *** off my face. My face was red and my make-up ruined. The “permanent” change from the “stem cell collagen medicine” was easily washed away with water. The products are a lie.

At first my son was laughing with me at the ridiculous hard sell, but by the end, watching his mother humiliated and washing her face at a newsstand, he became offended. Even a kid could see that this man was mistreating women. My son wanted to go back to the Forever Flawless store and ruin their sales for the rest of the day by shouting that their products didn’t take the wrinkles out of his ***. He was really going to do that, and I probably should have let him. (Yeah, my son is awesome.)

At his school they teach about rape culture. He could see that this man was normalizing the way he was overpowering me, holding me captive, using coercion, and treating me as ***. He didn’t take me seriously when I said ‘No’ and ‘Stop’ from the beginning. He never asked for permission to touch me. “You know you want it” was his message, even though I said No multiple times. He was going to continue his verbal and chemical assault until I gave in. He was going to make me uglier and uglier until I needed his products. He might argue that I was free to go and had allowed all of this, but was I really free to go? He held me captive with his promise to fix my make-up. I waited for him to take his hand off my shoulder so there wouldn’t be a struggle. He led me to believe that he would do those things, and when he didn’t get a sale he assaulted me.

All day long I thought about women being handled, demeaned and assaulted by this man. And this isn’t specific to the Las Vegas store; if you read the online reviews this sales technique is used in ALL of their stores.

I’m sure that Forever Flawless is reading this and thinking that this man is exactly the type of salesperson they want because his pushy, shaming tactics work. He kept asking “Will you tell your friends about this product?” *** yes! Yes I will, but not in the way he had hoped. I’m sharing my experience with everyone who will listen or who might want to read about how Forever Flawless endorses Rape Culture. It is my hope that as women get pulled into these shame-based salons they will remember my story and they will shout as loudly as they can, “Yes, but will it take the wrinkles out of my husband’s ***?” Be empowered ladies. Expose this business before it hurts any more women.

2 comments
Anonymous
#1144522

Yah i would completly agree! Their sales people in singapore was more gentle but as soon as they started slopping cream on my face i was there you go again...

completly clueless salespeople. They said they had hundreds of stores around usa, paris but in their website they only had 6 reviews...

when asked about this they buckled and became defensive... overall nice sales people but really average product.

Anonymous
#1141910

Please call/go immediately to mall security. Email the owners of the mall and tell them.

Email FF corporate office. Tell them you are going to sue them. I am so sorry for your experience. Hope you are okay now.

Your article was great. When I had a bad experience, I emailed Simon Corp.who own the mall. They said sorry and would take it up with the manager of Oceane which is the name of the store that sells FF.

That's probably not going to do much good. Let's see how long FF stays in malls.

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Forever Flawless's reply to:

Forever Flawless Sales Representative Review

We appreciate you giving the brand a try. Sorry to hear it was not a good fit for you.
ID
#825795 Review #825795 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Reason of review
Poor customer service

Got snagged into a store in lower Manhattan a couple years back. Same story as what many others have written.

Aggressive sales people. Got suckered into a'free' facial and the woman who did it was practically crying at the end when i refused to buy any of the expensive items she kept offering at lower and lower prices. Yeah snake venom was one of them. Utterly ridiculous.

I did wind up getting an eye cream from another sales person that accosted me .. still use it two years on hoping some kind of placebo effect will make it work.

But so far all 40 years are right there, and the product did nothing at all. If you spot a Forever Flawless sign anywhere, just run away!

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Melbourne, Victoria

Sorry to hear about your experience. Independent Store location. Ownership team has been updated . The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#766367 Review #766367 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Reason of review
Poor customer service

was given sample of product on way to lunch. after i was given sample the pushy sales person wanted me to come into shop.

so lucky i was in a rush and could not go into shop lucky did not buy anything. really pushy sales person

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from New York, New York

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owenrs of the various locales and may vary. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#677978 Review #677978 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative
Reason of review
Poor customer service

Gabriel at the 40th street location in Manhattan is extremely pushy. What started out as a sample facial was a sales pitch I hadn't anticipated.

After repeatedly saying I wasn't interested nor convinced, he offered me two discounts (which only tells me the cost is hiked up so high at $179.) Finally, he got me to fork over a $20 deposit. My skin feels drier than it did when I was practically forced into the store.

I will say he's an excellent salesman and could sell water to a well but I definitely won't be back to buy the product he put on "hold" for me and will take the forgettable $20 loss. Overall, not satisfied and he was way too pushy to be convincing.

Forever Flawless's reply to:

Forever Flawless - Should have ran..Very pressured sales tactics

Please feel free to give our Wholesale/Manufacturer's Office Customer Care team a call so that we may be able to assist you with seeking a resolution to this matter. Our number is (470) 545-3577 and office hours are 9:30 am - 5:30 pm EST. We are attempting to assist retail customers to resolve matters with the owners of the independent store location. We do look forward to speaking with you.
ID
#554723 Review #554723 is a subjective opinion of poster.
Service
Forever Flawless Sales Representative

Not one for getting taken, I'm usually very wary of come ons..didn't know I would fall so badly for this one. Got stopped in the mall in Mesa AZ.

2 foreign guys VERY pushy sales tactics.. Don't let them take hold of your hand!!

I can't even explain how *** I feel right now. I did buy stuff..but tried to get outta there. It is weird how it all went down..in many ways I just keep going over it in my mind as to how I could be so snowed!!

It's my fault, I know, and I am responsible for being duped..but I am warning all of you.

The cosmetics they are pushing are not worth what they are asking in any way. I am really upset about this and keep laying awake for 3 nights thinking of how I ended up listening to this junk. No return policy just exchanges, they double team, and it's tough to get outta there, don't let them suck you in.

I ended up spending money I saved for Christmas gifts...that's why I was at the mall in the first place. I'm embarrassed and angry.

4 comments
Anonymous
#1081613

I feel the same way. I wish I didn't buy the face peel, at least I only paid for $65.

I said no couple times to other deals & he finally said he will give me the face peel for $65. I fell for it.

After I read the reviews, I called my credit card & asked to be issued a new number. My credit card company said I can only dispute the charge later because the charge is still pending.

Apparently, they can't just cancel the pending item.

Anonymous
#999175

I KNOW!! I never fall for scams as I'm very leery...I keep playing it over in my head too-how did that even happen??

Credit cards won't cover you either, I heard. The company is really good at pressuring people -so much so that you don't even know what happened-you just want OUT of that chair and OUT OF THAT STORE!

Anonymous
#934833

same exact story. I am still sick to my stomach when I think about it.

I am an intelligent, professional woman.

I just can't believe it...

Anonymous
#920741

They are very pushy and they harass you today the girl stopped me while I was trying to xmas shop and I told her I didn't have time and she said I just wanna show u something and I figured if I let her show me she'll go away after letting her play with my arm and cheek I told her after I shopped I would see wut I had left and I would come back if I could do to make sure I came back she followed me around while I shopped to ensure I was coming back and once I got back I told them I couldn't and they kept dropping the price and at this point 3 of them were shadowing me finally the price got to $37.00 that was the price I paid to get them the *** out my face which was well worth it!! But after reading scam reviews I must say something will be done about this and I will get my money back I'll be back soon with the review!(SCAM FOREVER FLAWLESS!! In independence mall in WILMINGTON N.C

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