I got my products in the Natick mall location,
The sales rep was very knowledgeable and not VERY pushy,
I've been using the products (the blue for the eyes is my favorite) for almost a year and I'm very happy with the results!
It's difficult to try and use the products after reading all the horrible reviews, but it's always good to try it yourself on your skin.
I will recommend to try one or two products first at your LOCAL location (not during vacation! The guys in Vegas was very very pushy and tried to sell me more stuff for higher price!) and if you like it go back for more.
Local locations has better customer service.
Reason of review: Good customer service.