Reply by Forever Flawless

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Author's
Las Vegas, Nevada
2 comments

Stay Away!!!!!I went through the high pressure sales routine and took the bait after she told me that my daughter and wife would love the stuff. If not you can return it. The next day I got home from Vegas and told my wife I bought this stuff. She said to cancel it because she was highly sensitive and allergic to products she had not tried and were not from Dermatologists. So i immediately emailed my sales person and told her not to ship the products. But low and behold by the next morning she said the had been shipped (total BS). I told her I would be returning the products (unopened as soon as I received them). They even gave me a customer service number (of course no one ever answers) and I left 2 or three messages. Anyway I returned the products via UPS signature required and contacted my credit card company to dispute the claim. To make a long story short after 7 months and many communications with my credit card company I stand here with no products and out $3,000. My credit card company, which is about to become my former credit card company, is believing the statement that FF never received the products despite a signed tracking receipt from UPS. After showing proof twice to my cc they are siding with FF claim that they still don't have the product and besides its after seven days.

Proof of Delivery

Close WindowDear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number:1Z6065E00301515164Service:UPS GroundWeight:11.10 lbsShipped/Billed On:03/30/2015Delivered On:04/03/2015 10:37 A.M.Delivered To:LAS VEGAS, NV, USSigned By:FABIANLeft At:ReceiverThank you for giving us this opportunity to serve you.Sincerely,UPSTracking results provided by UPS: 07/14/2015 5:43 P.M. ETPrint This PageClose WindowSearchBodyEnd

Proof of Delivery

Close WindowDear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number:1Z6065E00333331972Service:UPS GroundWeight:17.10 lbsShipped/Billed On:03/30/2015Delivered On:04/03/2015 10:37 A.M.Delivered To:LAS VEGAS, NV, USSigned By:FABIANLeft At:ReceiverThank you for giving us this opportunity to serve you.Sincerely,UPSTracking results provided by UPS: 07/14/2015 5:45 P.M. ETPrint This PageClose WindowSearchBodyEnd

Reason of review: Poor customer service.

Monetary Loss: $3200.

Preferred solution: Full refund.

I didn't like: Any part of this, Return policy.

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Comments

Anonymous
#1075062

So sorry this happened....they tried to ship the products to me and I told them I would just take them with me. So sorry it could happen to anyone.

Anonymous
#1054273

We need to contact the consumer relations personnel where these product were purchased and organize a boycott of the entire mall until the scam operation is removed.

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