Reply by Forever Flawless

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Peabody, Massachusetts
Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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I was approached by sales person Ellie in front of Forever Flawless store at North Shore Shopping Center in Peabody, MA. I went in and she proceeded to start applying products to my arm and then sat me down in a chair and starting to bring out products and apply them to my face.

She then started out with an outrageous price of 3495.00 for an array of products that she said I needed. I said in no way do I have that much money. She then removed products and brought out new ones and changed the price and products NUMEROUS times. I was confused and didn't know what was actually in the bag she was filling and removing from.

She asked for my credit card because I said I didn't know how much available I had left on it. Now she was at the register with my card and she came back with a bag and products with a receipt she said was in the bag. Another sales man came over and started talking to me with compliments while she was at the register to distract me. I was played I know after the fact.

She was charming and kept giving me compliments to throw me off guard and so was the other salesman David his name was. I didn't see the receipt till I got home because it was buried under my products. I attempting to get a refund for the $650.oo gold mask that is what is actually on my receipt. This is outrageous price and I was lied to and manipulated.

The product was not sealed from the time of sale either so I don't know if it was used on another person for one of their demonstrations. I did not use it because it was already opened when I got home. I want a full refund.

I have not contacted the store yet I wanted leverage before I do that so they don't try to manipulate me again. I also am going to speak to my lawyer about this to see what I can do legally if they do not refund me.

Product or Service Mentioned: Forever Flawless Sales Representative.

Reason of review: Poor customer service, Bad quality, Order processing issue, Pricing issue, Damaged or defective, Problems with payment, Not as described.

Monetary Loss: $650.

Preferred solution: Full refund.

  • Deceptive Salesmen
  • Product Packaging Open Used
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