I was lured into the store in Third Street Santa Monica and given very hard sell by Marlies, my credit card was also taken to the counter so I did not see anything about no refunds, if there was anything there! I was given a free!!! facial which was nothing like a facial !!! just cream applied and steam directed on my face, I wrote and complained to Marlies
I was contacted by Sharon Morgan of Customer Services when I complained about a facial and pushy sales people, she dealt with my issues promptly, politely and was very helpful. I was very happy with the way she dealt with every step of our communications, swiftly and efficiently, I was also very pleased with the outcome, being offered a full refund without any problem. I have nothing but praise for the Customer Service Department and Sharon Morgan in particular.
Product or Service Mentioned: Forever Flawless Cream.
Reason of review: Good customer service.
I liked: After sales service.
I didn't like: Extremely too much pressure.