Forever Flawless's reply to:

Forever Flawless Customer Care Review from Sydney, New South Wales

Independent Store location. Ownership team has been updated about the experience at their store location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#854057 Review #854057 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Poor customer service

As I walked past Forever flawless on the street, a seemingly sweet girl hands me a sample. Choosing not to ignore her and trying to be polite I accepted the sample and the offer to try the eye cream.

Within moments I was being aggressively pitched products my cost which started at $450 total for three products were dramatically reduced to $150 within moments of me saying I would need to do more research. Instead of asking me if I'd even like to purchase was asked "so cash or card"? This was all after she had insulted me by asking/stateing if I was 30-31 .. I am 26 and take very good care of my skin and myself extending as far as facials, natural high end skincare regime and Botox for forehead prevention of wrinkles.

She also stated on how bad my under eye circles are and said I really need to address those deep and dark puffy eyes lol I am recovering from an illness and had literally woken from a nap 1/2 hour prior.

Sorry about the rant but how unprofessional!!

I would NEVER purchase from this company as I'm sure they put more money into the packaging than they do the product! Not to mention their sales techniques are less than desirable!!!

Forever Flawless's reply to:

Forever Flawless - Worst sales tactics I've ever seen

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location with their staff.
ID
#819833 Review #819833 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Cons
  • Too much pressure
Reason of review
Poor customer service

I was pulled in by a salesman who at first seemed sweet and charming. He offered to put an eye serum on me, which seemed harmless enough.

I only had 10 minutes to spare because I needed to pick up my daughter from school and let him know that right away. He said no problem. 10 minutes later, he was still talking - had barely paused to take a breath that entire time. I liked the eye serum at first glance until he told me the exorbitant price of $700.

I told him in no uncertain terms that I didn't have that kind of money, so he offered to drop the price to $400. I told him I still did not have that kind of money. At that point, the 10 minutes were up, so I told him I had to go. He lost the charm and became quite pushy.

He said "I don't understand. You like the product, you like me, what's the problem?" I reminded him that for one, I had to go right then and there. And that I don't have that kind of money. He stared at me and said "I think you do if you really want to look younger and feel happy with the way you look." But he gave me a voucher if I would come back and go in the store later and said that I could get 3 products for $400.

I told him firmly that no matter what, I don't have that kind of money. He sharply and rudely told me that I was foolish and had wasted his time doing something nice for me. As I walked away, he mumbled something under his breath. What kind of a salesperson thinks that this approach is a good one?

What kind of a company would stand behind that and teach their salespeople to treat potential customers like that?

It obviously works on some people because the store stays open, but trying to shame a person into buying a product is despicable.

Forever Flawless's reply to:

Forever Flawless - Customer Care Review from New Castle, Indiana

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#790606 Review #790606 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Bad quality

THESE PRODUCTS ARE COMPLETELY A SHAM. I've used for 3 months, no difference in skin, wrinkles or pore size.

No response from customer service, I made that call 1 month ago. Rediculous price. SAVE YOUR MONEY.

PISSED IN INDIANA.

I'm going through reviews for my first time after 8 months of good experience with F.F cosmetics and I'm in shock to hear about the bad experience of so many ladies. if I only read this reviews before , I would probably wouldn't buy any. BUT - unlike other touristy...
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#786049 Review #786049 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Forever Flawless Customer Care
Reason of review
Good quality
Forever Flawless's reply to:

Forever Flawless - Rip off

Our company does not offer a trial sample or subscription program. The product in question is not the Forever Flawless Brand. If you have any further questions we may be reached at info@ForeverFlawess.com
ID
#781528 Review #781528 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Problem with delivery

Tried this product...a trial product which cost me $7.00 on shipping. Used the product and it did nothing but dry out my skin, cause my skin to flake off and stung when I applied it.

Then to find out that cancelling future orders is almost impossible, plus restocking fees, etc. How can a "trial sample" cost so much in shipping and then you have to return any used portion, again more shipping costs.

Don't use this product, its not worth it, the customer service people are rude and not helpful. This is a scam for sure.