Forever Flawless's reply to:

Forever Flawless - Not that great.

Hello Kimora,
Thank you for your feedback. Since we value our customers satisfaction, we have attempted to reach you via email and phone for further information with no response. We distribute many different skincare products within our line and would like to know which one you are referring to and where you made your purchase. We do get confused quite frequently with other companies having "Flawless" in the name. This information would greatly help ensure our company manufactures the best quality products available.
Thank you,
Forever Flawless
Customer Service
ID
#1752128 Review #1752128 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Not as described/ advertised

I have been using it for a week. I haven't noticed anything different.

Forever Flawless's reply to:

Forever Flawless - This Company is a total scam with no ethics!

Thank you for your feedback and contact. We are the manufacturer and distributor of the Forever Flawless brand of products and sincerely understand your concern with this particular location. Each location is an independently owned and operated, 3rd party business. We would need to refer you to this location for any refunds, exchanges or services promised. Our management team will be in contact with this particular location regarding your experience and do not want this situation to shine poorly against our brand.
If you would like to contact us directly, please call us at 470-545-3577 Customer Service

Thank you,

Customer Service Team
Forever Flawless LLC.
ID
#1573818 Review #1573818 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Cons
  • Sales rep is a liar
  • High pressure sales
  • Awful ethics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1600
Preferred solution
Full refund

My cousin who does not speak English and is disabled due to a blood hemorrhage she had last year was at the Stoneridge Mall last Tuesday 5pm. The sellers of this store are super pushy and sneaky.

Somehow they managed to throw some Spanish and lied about he price and promotions of their product. She got confused and ended-up buying $1,600 USD in their products. 10 minutes later a friend of my cousin tried to help her to return the products explaining to the manager of the store that my cousin could not understand or speak English and is disabled. The manager however, pointed out the receipts have a "Non refund" policy printed on their receipts.

The manager refused to refund her anything even after her friend explained the situation.

I went by the mall store yesterday and explained to them that my cousin is disabled and does not even have a job.

She basically made a very expensive mistake, but they refused to listed and refund anything again. I will have to call the credit card and help her put a fraud/dispute directly with the bank.

I am very disappointed about the ethics of this business and really wished this kind of business were not even in the market.

Forever Flawless - Different opinion

I read so many reviews, I have a different concept. I purchased 3 products from the marina mall in Abu Dhabi. Of course on the first impression, I felt that I am trapped in something like sales tactics. But after I bought them and I tried it. I feel now that the sales are doing their job and facing a hard time trying to convince customer after customer. especially they are very polite and behaving nicely. As regards the prices, it might be a little bit expensive, but if the results meet our demands, I think it will be worthy to buy such wonderful products
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1580661 Review #1580661 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Good customer service

Forever Flawless - Great customer care

The 20 minutes I spent at the Las Vegas store was a very pleasant and exciting experience with the results of the products that were introduced to me.
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1580691 Review #1580691 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Good customer service

Forever Flawless - Great customer service

The customer service team came through to make sure everything was accurate with my order. I am happy with the products.
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1580689 Review #1580689 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Good customer service
Forever Flawless's reply to:

Forever Flawless - I Was Called A Liar by a Sales Associate

We would like to sincerely apologize for your experience at a retail location that sells Forever Flawless products however, we are the manufacturer/distributor of Forever Flawless and not the retail location where you made your purchase. I have forwarded this information on to our management team to reach out to this location regarding your complaint.

ID
#1349360 Review #1349360 is a subjective opinion of poster.
Service
Forever Flawless Customer Care

I went to the North Shore Mall in Peabody, MA to do some quick shopping and happened upon the store while I was walking by. I wanted a quick sample of a lotion to try and ended up doing a demo.

I really enjoyed the service but it wasn’t in my budget to purchase. I let the sales person, Amily, know that I couldn’t afford it and it wasn’t in my budget and I would have to talk with my significant other before spending a large amount of money on a whim. She then said, “I don’t like liars. It’s easier to tell the truth.” As I walked away, she kept repeating herself, to make me feel bad about myself when in reality I couldn’t afford to purchase the $70 product.

How could you talk to a person like that? At least treat me like a human being..

Forever Flawless - Best Services Providers

Forever Flawless is an innovative beauty company ,global skin care and rapidly growing. The Forefront of the industry offers most exciting brands and marketing initiatives. It provides insight on trend intelligence, business strategy, Diamond Infused Age-defying and the creation of innovative retail programs across all channels of distribution.It offers best anti-aging products, luxury and skin care and diamond Infused Skin Care with vertically integrated testing and manufacturing capabilities. Forever Flawless offers total skin care beauty experience with best mix of famous brands and Cosmetics labels all chosen and championed by their trusted experts who want you to know why their team love them.
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1129079 Review #1129079 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Good customer service

I love Forever Flawless

I recently ordered some product, and it didn't come in on time, so I received a free travel kit of products with my order. I love that they send you sample size of their face lotion. Their products are amazing, make my skin look and feel amazing. I've shared your products with my friends too! Julie Rita
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1018632 Review #1018632 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Good customer service
Forever Flawless's reply to:

Forever Flawless - Lied to by management

Since each location is an indpendenlty owned and operated, 3rd party business, that owner may own other retail stores such as "Revelation" which we do not supply. We are truly sorry for your unpleasant experience with this retailer and do not want this to shine poorly upon our brand.
ID
#967407 Review #967407 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Paid $6500.00 and only received partial service
Loss
$6500

Bought the vip package which includes products, masks, and 1 year of Farr facials. I told them that I'm only on Long Island 4 months of the year.

They assured me that when I returned to florida I could continue facials in there other store in palm beach named "Revelation". I was given Chens phone number(an owner) so he could set me up. Upon calling him he tells me I can only use VIP gold membership in NY (Walt Whitman) Oceane. He set I could pay and use Florida store.

He lied, won't denie it but won't honor their sale to me. They are very, very shady and I would be Leary about dealing with them.

Forever Flawless's reply to:

Forever Flawless - Deceptive Business Practices - Beware!

FULL Refund issued by the independent retailer. Customer praised the fast customer service and thank us for the assistance, in this case, Thank you, Phillip, for your kind words we wish you to be FOREVER FLAWLESS!

"The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#922503 Review #922503 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Cons
  • Not processing refunds on a product return
Reason of review
Problems with payment
Preferred solution
Full refund

We purchased product on 8/31/2016 and decided to return it. Within the prescribed 7 day return period, we went to the Forever Flawless shop in S Park Meadows Center and were told that the person who could process the refund was not in.

We were directed to come back on Sunday. Returning on Sunday, September 4, the shop personnel took back the product and gave us a receipt for it, saying that the credit would be processed back to our credit card the next day. Today is September 20th, and after a number of calls to different people in the Forever Flawless shop, we still don't have the refund back to our credit card.

I won't do business with Forever Flawless again because of their deceptive business practices. I wish there were a way to give 0 stars!

Forever Flawless's reply to:

FOREVER FLAWLESS IS A SCAM

Charge error resolved by the owenrship team that of the independnet location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#907555 Review #907555 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Cons
  • Price or high pressure sales
Reason of review
IT'S A JOKE, JUST LIKE THIS
Preferred solution
Full refund

This company once you cancel the product keeps shipping it and tells you you are out of the return policy area. After 30 minutes they are willing to return 30%, then 50% and keep you on hold for long times and come back saying you were told to call back to cancel.

It is just a pile of *** and the tactics they are using is bullying and this company has to be put out of business and soon as they are ripping people off.

Hundreds if not thousands of complaints and people are still buying the product, what is wrong with this?

FOREVER FLAWLESS USES BULLYING TACTICS.

Forever Flawless's reply to:

Forever Flawless - Customer Care Review from Barker, Texas

Return policies are in place at all independent location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#906713 Review #906713 is a subjective opinion of poster.
Service
Forever Flawless Customer Care

I left there feeling violated. After the pressure sale--which I did haggle down on, they took me to a free skin analysis and tried to get me to spend more --$1600- on products!!

After 3 hours, the flawless effect wore off!! So disappointed!!

1 comment
Anonymous
#1203976

I always make it a point to avoid these vendors in the middle of the mall but somehow one "caught" me. She had me buy woth $300 of their skin products and promise me a "free" facial in their store in the same mall.the sales rep named guy persuaded me to but.

i was ready to run with half of my face with their expensive cream but he promised to wave the the $300 I bought fr the stall. I contacted their customer service asking for the refund and she said sales reps had no right to waive sold products.SO EVERYTHING WAS LIES AND DECEPTION JUST FOR THEM TO SELL.They claim that I got a facial but i consider it a DEMO and was charged.I could not accept what happened to me..i lost sleep, got constipated, because of the stress and itchy applying their products.

IT'S ALL ABOUT THE MONEY FOR THEM. SO MY ADVISE IS TO NEVER ENTERTAIN THOSE VENDORS HANDING OUT BEAUTY SACHETS.I KNOW MY PROBLEM REQUIRES SURGERY and i don't have much wrinkles..I WISH I NEVER MET THEM..I WISH SOMETHING/SOMEONE WOULD STOP THEM..THEIR FALSE ADVERTISEMENT, I WISH THEY HAD THE CONCIENCE ...

Forever Flawless's reply to:

Forever Flawless - Customer Care Review from Biltmore Forest, North Carolina

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#887402 Review #887402 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Poor customer service

After i bought a couple of thousand dollars of their *** products they dont answer the phone and when i went back to rerurn it their store Miami Beach closed no one there and they have magic jack i am mad

Forever Flawless's reply to:

Forever Flawless Customer Care Review from Bradenton, Florida

Refund issued by the independent retailer. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#879091 Review #879091 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Poor customer service

Forever Flawless in Sarasota, FL UTC mall. Got caught up in their sales pitch.

However, they offered us water, we accepted and about 45m later we made a ridiculous $ amt purchase. We went back for a refund within 24hrs. We weren't given much hassle. However, we were offered their water again 5 times and had to wait about 45 minutes before the 1 person that could refund us showed up.

We really think something was in the water. We NEVER spend that kind of $ without major hesitation.

There was no hesitation yesterday...none at all, very uncharacteristic. Please, Please don't fall for it.

Forever Flawless's reply to:

Forever Flawless - DO NOT LET THEM SUCK YOU IN!!!!

Refund policies vary by indeoendent location. Resolved by that private locations owenrship team. - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#878977 Review #878977 is a subjective opinion of poster.
Service
Forever Flawless Customer Care
Reason of review
Return, Exchange or Cancellation Policy

It started off by him offering me a sample, which got me in the door. Before I knew it I was getting a mini facial.

After the facial the price haggling began. The guy was very intense & pushy. He would not let me walk away without buying something. It is my fault for not walking away anyway, but what a terrible experience.

It was worse than buying a car. I tried to return the products (felt they were too expensive) the day after purchase (unopened) and they would not let me! They have a NO REFUND policy on their very expensive products! I have NEVER seen a company that sells skin care products that does not allow refunds, especially the next day!

Most skin care product companies tell you to try them out for 90 days and are still willing to offer a refund because they believe in their products. The manager's response was there was a no refund sign on the counter but I never saw one!

Makes you wonder if they "conveniently" place that sign when you get to the register. My advise to the Brandon Mall consumers WALK AWAY, don't even go in!!!!!