Reply by Forever Flawless

Hello Bonnie,
We appreciate your feedback. We are the manufacturer and distributor of Forever Flawless products. Since each location is an independently owned and operated, 3rd party business and we do not franchise you would need to contact them directly for any refunds, exchanges or services promised. If you would like to contact our customer service department at 470-545-3577, we can attempt to reach out to the retail location and attempt a resolution. We appreciate your business and do not want this experience to show negatively against our brand.
Thank you,
Customer Service Team
Forever Flawless
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Visiting from my daughter in MA from MD I stopped by the North Shore Mall Laurel introduced me to the product demonstrated in a Mall Kiosk. Approximately 4PM 9/2/19.

After spending $2550 and returning to my daughter's home I noticed the item placed in the bag by Laurel Tucker (sales) was in fact not the item he demonstrated.

9/3/19 at 10AM when the Kiosk reopened I arrived with all items un-opened in the bag (less than 24 hours had passed)

I told Laurel I just wanted to return and have a refund.He apologized for the attempted scam removed the item and placed the "advanced" Eneo in the bag. I told him simply to accept the return.

He refused and told me it was a medical device. He could not accept despite the fact it was not opened and there were piles of boxes on his Kiosk. He said I would receive a call with instructions from a mail provider who would pick the item up from my daughter's MA address by 6PM.

No call was received.

I sent Laurel a text to that affect to which he replied "OK Maam)

I was flying back to MD the following morning and was forced to pack the items and pay for extra luggage.

Since then I have filed a complaint with AMEX. Forever Flawless sent them the receipt stating no refunds/exchanges with in 14 days.

The writing Laurel placed at the bottom of my receipt was blacked out when he responded to AMEX.

It said "return -6 months.

Product or Service Mentioned: Forever Flawless Sales Representative.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2550.

Preferred solution: Full refund.

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