Reply by Forever Flawless

Refund policies vary by indeoendent location. Resolved by that private locations owenrship team. - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Lutz, Florida

It started off by him offering me a sample, which got me in the door. Before I knew it I was getting a mini facial.

After the facial the price haggling began. The guy was very intense & pushy. He would not let me walk away without buying something. It is my fault for not walking away anyway, but what a terrible experience.

It was worse than buying a car. I tried to return the products (felt they were too expensive) the day after purchase (unopened) and they would not let me! They have a NO REFUND policy on their very expensive products! I have NEVER seen a company that sells skin care products that does not allow refunds, especially the next day!

Most skin care product companies tell you to try them out for 90 days and are still willing to offer a refund because they believe in their products. The manager's response was there was a no refund sign on the counter but I never saw one!

Makes you wonder if they "conveniently" place that sign when you get to the register. My advise to the Brandon Mall consumers WALK AWAY, don't even go in!!!!!

Product or Service Mentioned: Forever Flawless Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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