Reply by Forever Flawless

Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owners of the various locales and may vary. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Columbia, Maryland
Customer service
Price Affordability
Product or Service Quality

I was recently pulled into a Forever Flawless store as I was walking through the mall. The sales person (owner) of the franchise was very high pressure.

Every time I tried to leave he would introduce something else. I ended up buying something just to get out of the store. After leaving the store, I wanted to go back and return the product. It is extremely expensive.

I then found out that they do not take returns only exchanges. If I wanted something from the store I wouldn't have been returning it. I was never told that was the policy. There is no guarantee on the product either.

I contacted Forever Flawless directly and the response I received was basically "sorry for your luck". The stores are independent franchises and make their own policies. That is ***. If I owned a product line and felt that is was good, I would make certain that any one representing my product would follow guidelines that I set.

If the product is so good, then allowing refunds wouldn't be a problem because no one would be returning it.

Reason of review: Poor customer service.

Monetary Loss: $689.

Preferred solution: Full refund.

I didn't like: Pushy pushy sales persons, Refund, Definately the cost, Poor customer service.

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