Reply by Forever Flawless Sep 23, 2016

FULL Refund issued by the independent retailer. Customer praised the fast customer service and thank us for the assistance, in this case, Thank you, Phillip, for your kind words we wish you to be FOREVER FLAWLESS!

"The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Author's
Lone Tree, Colorado
0 comments

We purchased product on 8/31/2016 and decided to return it.Within the prescribed 7 day return period, we went to the Forever Flawless shop in S Park Meadows Center and were told that the person who could process the refund was not in.

We were directed to come back on Sunday. Returning on Sunday, September 4, the shop personnel took back the product and gave us a receipt for it, saying that the credit would be processed back to our credit card the next day. Today is September 20th, and after a number of calls to different people in the Forever Flawless shop, we still don't have the refund back to our credit card.

I won't do business with Forever Flawless again because of their deceptive business practices.I wish there were a way to give 0 stars!

Review about: Black Diamond Products.

I didn't like: Not processing refunds on a product return.

Review #922503 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Full refund

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