Forever Flawless's reply to:

Horrible experience Park Meadows | Forever Flawless review from Colorado Springs, Colorado

Spoke via phone with Ms. Neumann om 11/11/2016 regarding her review. She has stated that the product she had an issue with was, in fact, a “Lioness” brand of product not Forever Flawless. She stated that she was disappointed with the sales representative and that she was not aware that the store locations are privately owned and independently operated retail locations that carry multiple brands of products. Ms. Nuemann states that had she known she would not have posted negatively about our brand as she has not actually used our product at all. The customer says she is unable to remove the review as she does not see a feature that allows it. Per the customer she sold the free items she was given during her purchase on Ebay and she has recouped her investment so she considers the matter resolved to her satisfaction.
Review
#949546 Review #949546 is a subjective opinion of poster.
Cons
  • High-pressure sales tactics
  • Pressure to buy more
  • Could not return unopened products
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Deceptive Salesmen

As all the other reviewers have stated you try to walk past the store and it is very difficult as the sales people are pushy. The eye serum they put on looked good while I was in the store but was a white, flaky mess an hour later.

Looked like I put egg whites under my eyes which would have done the same thing for much cheaper. Gave me free product but it is not the same product they used on me at the store. Luckily I didn't spend as much as other people have and I'm just going to chalk it up as a lesson. I don't live close enough to get back in the 7 days required to get a refund with a 20% restocking fee.

Of course that assuming they would give me a refund if I made the trip.

I feel like an *** and don't believe for a second these products work.

Forever Flawless's reply to:

Deceptive Business Practices - Beware! | Forever Flawless review from Lone Tree, Colorado

FULL Refund issued by the independent retailer. Customer praised the fast customer service and thank us for the assistance, in this case, Thank you, Phillip, for your kind words we wish you to be FOREVER FLAWLESS!

"The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#922503 Review #922503 is a subjective opinion of poster.
Cons
  • Not processing refunds on a product return
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Customer Scam

We purchased product on 8/31/2016 and decided to return it. Within the prescribed 7 day return period, we went to the Forever Flawless shop in S Park Meadows Center and were told that the person who could process the refund was not in.

We were directed to come back on Sunday. Returning on Sunday, September 4, the shop personnel took back the product and gave us a receipt for it, saying that the credit would be processed back to our credit card the next day. Today is September 20th, and after a number of calls to different people in the Forever Flawless shop, we still don't have the refund back to our credit card.

I won't do business with Forever Flawless again because of their deceptive business practices. I wish there were a way to give 0 stars!

Forever Flawless's reply to:

Worst sales tactics I've ever seen | Forever Flawless review from Littleton, Colorado

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location with their staff.
Review
#819833 Review #819833 is a subjective opinion of poster.
Cons
  • Too much pressure
Reason of review
Poor customer service
Tags
  • Insulting Salesperson

I was pulled in by a salesman who at first seemed sweet and charming. He offered to put an eye serum on me, which seemed harmless enough.

I only had 10 minutes to spare because I needed to pick up my daughter from school and let him know that right away. He said no problem. 10 minutes later, he was still talking - had barely paused to take a breath that entire time. I liked the eye serum at first glance until he told me the exorbitant price of $700.

I told him in no uncertain terms that I didn't have that kind of money, so he offered to drop the price to $400. I told him I still did not have that kind of money. At that point, the 10 minutes were up, so I told him I had to go. He lost the charm and became quite pushy.

He said "I don't understand. You like the product, you like me, what's the problem?" I reminded him that for one, I had to go right then and there. And that I don't have that kind of money. He stared at me and said "I think you do if you really want to look younger and feel happy with the way you look." But he gave me a voucher if I would come back and go in the store later and said that I could get 3 products for $400.

I told him firmly that no matter what, I don't have that kind of money. He sharply and rudely told me that I was foolish and had wasted his time doing something nice for me. As I walked away, he mumbled something under his breath. What kind of a salesperson thinks that this approach is a good one?

What kind of a company would stand behind that and teach their salespeople to treat potential customers like that?

It obviously works on some people because the store stays open, but trying to shame a person into buying a product is despicable.

Forever Flawless's reply to:

Forever Flawless skin care is a SCAM

Matter forwarded to independent locations customer care manager. Resolved -The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#790186 Review #790186 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

My friend and I bought the Forever Flawless products on 9/6/15, after hearing that we were getting a big discount and would get a VIP card for $1894.72, which allows us to get free refills for a year. The card has it engraved ‘Free Refills for 1 year’.

For purchasing the product we would also get 3 free facials and one neck treatment for free. During the time I used their products; neither the products nor the facials did any good. When I went for a refill of the night cream, Marta gave me a substitute product of the night cream. This is a scam.

On 10/10/15, when I went for the 2nd facial Marta sold me the Neck product for $427.24, BOGO . I took it back on 10/12/15, Marta and her boss refused to refund my money. The last time, I went back for the neck treatment, Marta tried to sell me more products like the laser flash light for a discounted price of $1700 because I had the VIP card. I refused to buy the laser flash light.

Martha got furious and said, “I will not give you any more free refills and you should not come to this store anymore”. They do not stick to their word. This is fraud. I texted Marta, that I will return all the unopened products.

She replied, “Come tomorrow at 5:30 pm.” When I took all the products and went to the store, she would not come out to see me. Her manager did. I explained the problem to him.

He was very disrespectful and started yelling at me, “you used half of the products and do not have any shame to come back to the store for a refill and refund”. I walked out of the store advising them that I will complain to the BBB.

Forever Flawless's reply to:

Forever Flawless Skin Care Product Review from Dillon, Colorado

Thank you for choosing the Forever Flawless brand! We appreciate your patronage. Should you have any questions about usgae, regimens, or replenishing our customer service team may be reached at (470) 545-3577
Review
#772970 Review #772970 is a subjective opinion of poster.
Reason of review
Good quality

Forever flawless its actualy very good for my skin , softer , smoother , and lifted , never felt my skin amazing that way

Forever Flawless's reply to:

Grandmother in Denver airport | Forever Flawless review

The reps are independent resellers of the brand. Ownership team has been updated about the experience at their store location with their staff. Please Note: The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#753155 Review #753155 is a subjective opinion of poster.
Cons
  • Too much pressure
  • Pre
  • Pressure to buy
Reason of review
high pressure sales
Loss
$511
Preferred solution
Full refund
Tags
  • Customer Scam

while walking to my gate for a flight I was approached by a sales person. I told her several times I couldn't afford their products.

Each time I would try to leave she would bring over a man who put more pressure on me. I said several times that I needed to go to my gate. Each time they would keep after me. Finally when it was time to board my flight I gave them my card just to get away.

I now have $500 worth of unopened products that I can't bring myself to use. The tactics they use should be against the law.

I called my credit card company and the phone numbers listed for this SCAM don't get answered. They took advantage of an elderly person who really can't afford to loose that money.

Forever Flawless's reply to:

Tried to scam me twice | Forever Flawless review from Breckenridge, Colorado

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#725284 Review #725284 is a subjective opinion of poster.
Cons
  • Sales rep is a liar
Reason of review
Lying sales person

On vacation in Breckenridge, CO 7 weeks ago. Diamond package guy jumps out of the store to tell me how horrible my skin is and how I should be concerned.

I have great skin (not bragging...wonderful genetics...Grandma died at 94 with barely a wrinkle on her face) for my age. Diamond package started talking about rebuilding collagen. I was hooked. I work in medicine and know that you can't replace collagen so I had to hear the pitch.

For 45 minutes I listened to him malign everything I used as skin care and how his product was a miracle. Finally I couldn't stand it anymore and told him I worked in medicine and science and that he was basically a snake oil salesman and that his insulting sales pitch could use some work too. This past Monday I was shopping in a local high end mall. SAME GUY (150 miles away from my vacation encounter) jumps out with his Diamond package and starts the same pitch.

I stood there for about 10 seconds. And then I reminded him of our encounter in Breckenridge and the fraud he was. He went dead silent. I walked away laughing my head off.

Don't buy this. It is a lie.

Forever Flawless's reply to:

Forever Flawless - Skin Care Product Review from Monument, Colorado

Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owenrs of the various locales and may vary. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#637300 Review #637300 is a subjective opinion of poster.
Reason of review
Bad quality

Same place, same problem. They took advantage of me.

Said all the right things. Now i am out $2000. How could I let them talk me into it??? My face is still itching two days later!

No refunds?? I should have been smarter. I was extremely worn out and I had been looking for some facial products. They are very good sales people.

I'm a fool to fall for this!! Do not be as foolish as me!!

Forever Flawless's reply to:

Review in Cosmetics and Toiletries category from Parker, Colorado | Forever Flawless review

Thank you for giving our brand a try and taking the opportunity to share your experience. We do hope you enjoy the products you selected. Should you have any additional questions or concerns please feel free to contact our customer care professionals at (470) 545-3577. All the best on your skin care journey!
Review
#636730 Review #636730 is a subjective opinion of poster.
Reason of review
Good quality

I had Botox injections in my face for blethersppasms. I had bad side effects from it .

On Black Friday last year I tried forever Flawless . In a few weeks I was back to my usual wrinkle free face. My facials and this product has made me very happy with results. I'm 63 and look 50.

It works if you use it as directed. I recommend it forever flawless in Park Meadows mall in Lonetree Colorado

Thank you

Erica Brent brenterica33@yahoo.com

Contact Forever Flawless Customer Service

Website:
Mailing Address:
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Las Vegas, Nevada 89118
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Forever Flawless's reply to:

Don't get suckered in! | Forever Flawless review from Lone Tree, Colorado

Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#621377 Review #621377 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund

OMG, I am screwed! I fell hook line and sinker.

After my trip to the mall (Park Meadows Mall in CO) I walked out of there asking myself what I had just done. How could I be so ***? After a couple of hours my face started to itch, really itch! I washed off the remaining product (which felt sticky and gross) they had put on in the store and it still was hours before it quit itching.

So now what? Guess I'll start with my credit card company and see what I can do.

Talk about gullable! This $2000 May be gone for ever!