Reply by Forever Flawless

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Key West, Florida

On vacation in laid-back Key West, FL, the last thing I expected was to be scammed. In full 'vacation mode,' I unwittingly allowed myself to be lured into a place called "Key West Salon & Spa." Well, thousands of dollars later, I have since learned that this place (and another like it on the same street, hawking Oro Gold) is a very deceptive front for what is actually a Forever Flawless store.

The only salon/spa services on offer here are product demonstrations. I was subjected to extremely high-pressure sales tactics that borderline (or maybe cross the line) on harassment and literally not allowed to leave until I bought some of their very high-priced products.

After I came to my senses, I went back and tried to cancel a shipment of products they had conned me into purchasing, and was given a cancellation form to fill our. They sent the stuff anyway, didn't give me a copy of the form, and conveniently failed to mention their 'no returns' policy (printed in tiny type below the signature line on the receipt). They know how to game the system.

As savvy as you might be, believe me, these people are unbelievably slick, well-trained *** artists. Run away!

Reason of review: Deceptive storefront and high-pressure sales tactics.

Monetary Loss: $2687.

Preferred solution: Full refund.

I didn't like: High-pressure sales tactics, Deceptive storefront signage.

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Huntersville, North Carolina, United States #1111340

I suggest filing a complaint with the FTC:

to Anonymous San Diego, California, United States #1116197

If purchased on Credit Card call them and explain as you did here. I complained to my CC Customer Service and they've hepled me with a similar scam (Vitamins!!)...

Call could be worth your effort. Good Luck.


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