Reply by Forever Flawless

We are sorry to hear about your experience. Matter forwarded to independent locations customer care manager for review. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
San Diego, California

I was badgered to buy product while getting my "free" facial. I was in the chair almost two hours and gave in.

Good sense prevailed and two days later I took the products (unopened) and the receipt for a refund. I was told I had to call the company on Monday, I made two calls leaving both home and cell numbers. The badgering salesman called me back and told me I couldn't get a refund. The receipt clearly states returns can be made within seven (7) days.

I'll continue to call the company to get a refund and spread the word via Facebook and conversation that the company is not trustworthy. And, my skin was itchy and painful for almost 24 hours after the "facial."

Reason of review: Poor customer service.

Monetary Loss: $5400.

Preferred solution: Full refund.

Forever Flawless Pros: Sales rep seemed knowledgeabecos.

Forever Flawless Cons: Pre, Too much pressure, Definately the cost, Product caused pain, Could not return unopened products.

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