Reply by Forever Flawless

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Los Angeles, California
Customer service
Product or Service Quality
Value for money

Today I was shopping at Glendale Galleria when I walked past the kiosk. One of the sales ladies approached me with a "sample" for one of their products. I was only at the mall to return a product to another store (Torrid) but had already done so and was making my way out. I kindly told the woman that I did not have much time, but she insisted that it would only be five minutes. This was probably my biggest mistake, but I allowed her to show me a demo of her product on me.

She used the White Diamond Infused Facial Peeling gel on my skin to demonstrate how great it was. I'll admit, the product was very nice until she told me how much it would range in price. I'm a recent graduate currently working UNPAID internships to break into the entertainment industry. I have some money put away but not much, so I wasn't really in the mood to spend nearly $300 on a set of three products (Exfoliant, Cleanser, Serum) I meekly told her that it was a bit out of my price range. (I really don't like being confrontational), but she insisted that she could give me a great discount by giving me the exfoliant and cleanser for a mere $160.00.

Again, this was still a bit pricey but as I kept telling her I really couldn't afford it, she then proceeded to drag me over to the cashier and start to scan the products. At this point, my refusal was seemingly falling on deaf ears and I felt like the only way I could escape was to give in and pay for the products I really did not want. I paid for the products and was given the bag, but then her boss came over and whispered something to her. The saleswoman helping me asked if I could spare another few minutes so I could demo their eye serum line. I had just paid for some products that I really did not want and now they were trying to sell me something else??

I kindly told my sales woman that I really needed to leave and she understood that. We said our goodbyes and I began to leave until I heard a woman calling, "Miss, Miss?" I turned around and her boss ran up to me and pretty much forced me in a gentle manner back towards the seat. I asked what she was doing and she said she wanted me to test out the eye serum line. My saleswoman told her boss that she had already asked me but said that I didn't have time.

Apparently, the boss did not want 'no' as an answer and said, "You're so lazy. Test out the products on her, she'll love them and it'll only take two minutes." Once again, I was being manipulated and 'bullied' to purchase these products. My saleswoman put all the products on my face and then asked me if I'd like to buy the products. This time I was a little more stern by saying 'no'. I felt like she understood but at the same time she really hoped I would splurge another hundred dollars on more products I did not need!

She allowed me to go again, but ONCE AGAIN, as I was walking away, her boss was running after me to give me her number. I said I can't, but she was persistent still. I eventually just ignored her and walked off.

Look, their products might be great, but the sales people are way too freaking aggressive. I literally at one point almost wanted to say, just give me my money back please, but I felt like they'd say no anyway. I almost want to never shop at Glendale Galleria again just to avoid those insane people.

Product or Service Mentioned: Forever Flawless Peeling Gel.

Reason of review: Poor customer service.

Monetary Loss: $163.

Preferred solution: Full refund.

I didn't like: Pressure to buy.

  • Diamond Infused Skin Care
  • Peeling Gel
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