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Forever Flawless's reply to:

Forever Flawless in Peabody, Massachusetts - I Was Called A Liar by a Sales Associate

We would like to sincerely apologize for your experience at a retail location that sells Forever Flawless products however, we are the manufacturer/distributor of Forever Flawless and not the retail location where you made your purchase. I have forwarded this information on to our management team to reach out to this location regarding your complaint.

Review
#1349360 Review #1349360 is a subjective opinion of poster.

I went to the North Shore Mall in Peabody, MA to do some quick shopping and happened upon the store while I was walking by. I wanted a quick sample of a lotion to try and ended up doing a demo.

I really enjoyed the service but it wasn’t in my budget to purchase. I let the sales person, Amily, know that I couldn’t afford it and it wasn’t in my budget and I would have to talk with my significant other before spending a large amount of money on a whim. She then said, “I don’t like liars. It’s easier to tell the truth.” As I walked away, she kept repeating herself, to make me feel bad about myself when in reality I couldn’t afford to purchase the $70 product.

How could you talk to a person like that? At least treat me like a human being..

Since each location is an indpendenlty owned and operated, 3rd party business, that owner may own other retail stores such as "Revelation" which we do not supply. We are truly sorry for your unpleasant experience with this retailer and do not want this to shine poorly...
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Review
#967407 Review #967407 is a subjective opinion of poster.
Forever Flawless's reply to:

Forever Flawless Customer Service

We are happy to hear that the ownership team was able to get you taken care of. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#819967 Review #819967 is a subjective opinion of poster.
Pros
  • After sales service
Cons
  • Extremely too much pressure
Reason of review
Good customer service

I was lured into the store in Third Street Santa Monica and given very hard sell by Marlies, my credit card was also taken to the counter so I did not see anything about no refunds, if there was anything there! I was given a free!!! facial which was nothing like a facial !!! just cream applied and steam directed on my face, I wrote and complained to Marlies

I was contacted by Sharon Morgan of Customer Services when I complained about a facial and pushy sales people, she dealt with my issues promptly, politely and was very helpful. I was very happy with the way she dealt with every step of our communications, swiftly and efficiently, I was also very pleased with the outcome, being offered a full refund without any problem. I have nothing but praise for the Customer Service Department and Sharon Morgan in particular.

Jean Myers

Forever Flawless's reply to:

Forever Flawless Sample Review from Singapore, Singapore

Matter resolved by the Independent resellers at that private location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#802531 Review #802531 is a subjective opinion of poster.
Reason of review
Bad quality

I had the experience with this brand at a mall in Singapore. I was walking by the store and a salewoman gave me the little samples then she said she saw some problems on my facial skin, she had something which could solve it all then she pulled me in.

What happened after that was like everyone else here. Pushily suggesting and adding more products and giving promotion blah blah blah. I couldnt help but spending most of the money I had ( I was leaving SG the day after that) to get out. I was in quite a hurry.

And partly because the facial peel seemed effective. My skin did get brighter and smoother and cooler after I tried the product. I paid 100SGD for it then I left. After a few mins my face started to get itchy, I came back to return the product.

The salewoman was really nice tho. She accepted it, she gave me back my money and even helped me clean my face. Eventually she said sorry to me.

After seaching online for the product I found this website.

Now I dont know wheter my face got itchy is lucky or unlucky haha.

But I'm sure that I was lucky to meet a kind saleswoman.

Forever Flawless's reply to:

Forever Flawless Staff Review from Singapore, Singapore

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#717894 Review #717894 is a subjective opinion of poster.
Reason of review
Poor customer service

Sales representer was too convicing and pressured us very much to buy

Forever Flawless's reply to:

Forever Flawless Facial Peel Review from Waterford, Connecticut

We are sorry to hear about your experience. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST. We will be happy to assist you.
Review
#688009 Review #688009 is a subjective opinion of poster.
Reason of review
Bad quality

Bought the set in San Diego. When I use the facial scrub I get all little balked stuck in my facial hair and get get them out for days ?

Any one else have this issue ?

Contact Forever Flawless Customer Service

Mailing Address:
Forever Flawless
4285 Wagon Trail
Las Vegas, Nevada 89118
United States
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