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Forever Flawless's reply to:

Forever Flawless - Extremely dissatisfied
Forever Flawless - Extremely dissatisfied
Forever Flawless - Extremely dissatisfied
Forever Flawless - Extremely dissatisfied
Hello Bonnie, We appreciate your feedback. We are the manufacturer and distributor of Forever Flawless products. Since each location is an independently owned and operated, 3rd party business and we do not franchise you would need to contact them directly for any...
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Review
#1691781 Review #1691781 is a subjective opinion of poster.
Forever Flawless - Foreverflawless - Bad product
Hello Sanja, Thank you for your feedback. Since we are the manufacturer and distributor of the product each location is an independently owned and operated 3rd party business responsible for their customer service. Since the location closed, we can assist in exchanging...
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Review
#1669422 Review #1669422 is a subjective opinion of poster.
Tags
  • Foreverflowless

Forever Flawless - Great Experience at Forever Flalwess, Atlanta

Forever Flawless - Great Experience at Forever Flalwess, Atlanta
I visit often the Forever Flawless store in Mall of GA just outside of Atlanta and this weekend I had an amazing facial and I wanted to thank the Forever Flawless team.
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1 comment
Anonymous
#1747083

Thanks, helpful!

Review
#1648952 Review #1648952 is a subjective opinion of poster.
Forever Flawless's reply to:

Forever Flawless in Kelowna, British Columbia - Disappointed customer

Hi Tammy,
As we explained in our chat, we do not franchise. We are the manufacturer and distributor of the product line and each location is an independently owned and operated, 3rd party business. Any refunds, exchanges or promised services are the sole responsibility of the company retailing our brand along with any other brands they sell. If you do not reach them for exchange, we can forward your information to them so they can contact you directly.
Thank you,
Customer Service
Forever Flawless
470-545-3357
Review
#1618065 Review #1618065 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Replace product
Forever Flawless - Disappointed customer

I purchased the diamond infused 24k gold tightening complex while on vacation in Playa del Carmen, Mexico. The man that sold it to me told me to store it in the fridge because I would only be using it for special occasions.

I went to use it today and it has completely crystallized and is now useless! I am so upset that I spent a lot of money on this and I’ve only used it 3 times and now it’s unusable!

I went onto the company chat and have been told to contact the store I purchased it from for a possible replacement. Well that’s completely unacceptable considering the company has the same website no matter what “franchise” I look up.

Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Very Pleased with my recent Forever Flawless purchase. Thanks!

Very Pleased with my recent Forever Flawless purchase. Thanks!
Very Pleased with my recent Forever Flawless purchase. Thanks!
I recently purchased a few Forever Flawless products at a shopping mall in AZ. The service was good and I am very pleased with the products. I must say that I did enjoy a Manager's Promotion. I have been using the products for a few weeks now and so far like the way I look and Feel. Thanks,
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Review
#1583423 Review #1583423 is a subjective opinion of poster.
Pros
  • Great luxury products
Reason of review
Good quality
Tags
Forever Flawless's reply to:

Forever Flawless in Bronx, New York - No reply to Silver membership card

Hello Renee,

We apologize for you experience with this retail location. We are the distributor for the products and all locations are privately owned and operated. Our number is on our website www.OceaneBeauty.com and we have received no contact from you in order to assist.

You can contact our offices at 470-545-3557 and speak with customer service to see if we may be able to help.

Thank you,
Customer Service
Oceane Beauty
info@OceaneBeauty.com
Review
#1389107 Review #1389107 is a subjective opinion of poster.
Cons
  • High pressure sales people
  • Sales rep was convincing
Reason of review
Poor customer service
Loss
$950
Preferred solution
Let the company propose a solution
Tags
  • Ee forever Fraudulent
Forever Flawless - No reply to Silver membership card

Hello I purchased products from Bioxage salon in NYC that included

refills of products and facials as well as silver oceane membership.

The store unfortunately closed without warning and I am wondering how

I can obtain the product refills and facials as I was told the silver membership card covered.

Please advise as I have invested much money on this product and promise of product and services, I do not make millions of dollars and work hard as a nurse. I spent this money with plans Sad of self care for myself and feel financially violated. I have reached out by calling customer service and I have sent an email but have not received any replies. Attached include receipts of purchase and a copy of my Oceane VIP silver membership card. Thank you for your assistance in this matter. My email is naemensah10@gmail.com Sad Sad Sad

Forever Flawless's reply to:

Forever Flawless - The Product worsen my face and salesperson is irresponsible

Thank you for your honest feedback! We'd be happy to help with your issue in any way that we are able to. However, we are the distributor for Forever Flawless and only able to process the returns of orders made directly through our website. Each individual store is a privately-owned independently-operated third-party business entity authorized to retail our brand, and we as the distributor do not have access to their finances or influence over their return/exchange policies.

If you would would prefer a product exchange, here as the distributor we will be glad to work towards providing replacements for you. We simply require either a copy of the sales receipt OR the name of the product(s) in question If you could provide one of these plus your mailing information, we will send a replacement product to you as soon as possible. Feel free to contact us directly at info@foreverflawless.com.
Please let us know what you would prefer and we will work towards making it happen. We appreciate your understanding in this matter!

Thank you,
Customer Care
Forever Flawless
Review
#1300770 Review #1300770 is a subjective opinion of poster.
Reason of review
Bad quality
Forever Flawless - The Product worsen my face and salesperson is irresponsible
Forever Flawless - The Product worsen my face and salesperson is irresponsible

I was approached by a sales person promoting his product. He tried them on my hands ( peeling gel, white diamond cleanser and moisturiser). I told him if I could have some samples first because I know my own skin very well that i usually get reactions from various reputable skincare products.

He said there are no samples for the facial products but should there any reactions that occur, he will fix my face(provide facial) or quoted from him “if I really want a refund also can”.

After few days of using the product my skin became dry and itchy, little red bumps started to appear, I didn’t expect it to be the product so I continued using for a few more days, up to a week plus I contacted the salesperson. I sent him a picture of my face and told him about the redness and itch. He said my skin is adapting to the new product and asked me to use for another few weeks and let him know.

Few weeks later my skin got worse. It was like little clogged pores and breakouts of pimples all over( similar reactions I get when I use wrong products).

So the sales person said he will contact his boss. He told me that his boss said this is a cleanser, it shouldn’t cause pimples.

I went to see a doctor and he had to give me hydrocortisone( steroid cream for the inflammation) and climdamycin (antibiotics for my achne breakouts). I took a picture and sent it to him. He said he will send it to his boss.

It has been two months since. I am beyond disappointed at how they are so pushy to sell their products and now they are avoiding and denying that their product caused the reaction. They won’t even give the refund they promised.

Forever Flawless's reply to:

Forever Flawless - Products cause allergic reactions-may end up losing a lot of

Forever Flawless LLC, is the manufacturer of the Forever Flawless line and the brand owner.

Forever Flawless LLC does not own or operate physical retail locations. All retail locations worldwide, though they may carry this brand, are privately owned and independently operated. These operations are managed by separate business entities, and while some have negotiated to utilize the Forever Flawless branding for their signage and marketing purposes, they are governed by the mandates and policies of their ownership teams.

Forever Flawless LLC, is not directly affiliated with the resellers in any way. That retailer is a private, third-party business, that chooses to sell the Forever Flawless line among other lines and they are supplied with the Forever Flawless brand via a network of wholesale distributors across the country. As such, each retailer may have their own policies regarding pricing, returns, exchanges etc.

As you have made your purchases at an authorized Forever Flawless Retail Location if you are seeking a return of your purchase price we must direct you to that reseller's customer service department for further assistance. We do not have access to the finances of the Retail Locations. If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. If you could provide your receipt copy plus your mailing information, we will send any replacement product to you as soon as possible.

We appreciate your understanding in this matter!

Thank you,
Customer Care
Forever Flawless
Review
#1292374 Review #1292374 is a subjective opinion of poster.
Forever Flawless - Products cause allergic reactions-may end up losing a lot of

Update by user Aug 31, 2018

I ultimately was refunded all but $1000. That is still a hit for two rounds of facial irritation, but I want nothing to do with this company.

I will never shop at that Park Meadows Mall in Lonetree Colorado. When banks and friends say bring a friend to dispute a company in person, says something. I said all was happily resolved but didn't realize I did not get a full refund on one of my cards and that slight of hand where a credit was applied to the wrong card for kiosk products immediately returned due to burning eyes happened so I lost that money. Talk about paying for nothing.

There is heavy manipulation and isolation tactics used by this organization. The fact that the namesake company doesn't feel culpability for franchise behavior is disgusting These are only my opinions. A single customer who means nothing to a money making machine. A sick customer who needs her money to personally fund healthcare for a chronic serious set of illnesses.

This is evil, masking as caring for well being. A place that doesn't even have to comply with Colorado Dept of Regulatory Affairs. Don't pretend to know more than doctors. Don't tell people they don't need sun screen.

Never contact me again forever flawless.

You literally made me sicker from the stress you caused me and the discomfort I went through. This is resolved because I don't have the health or energy for lies and theft.

Original review posted by user Jun 30, 2018

This is just my experience- others may do better. I feel tramatized by this company.

I complained twice to BBB.First complaint, I got back more than half of my money and a different location, "milder" product line. I gave them benefit of the doubt that this resolution was reasonable This second try resulted in the rash example below. Thus the second BBB complaint. I also contested to credit cards that I used.

Overall I had bad reactions to both Diamond and Seacret product lines. The sales person called me yesterday saying I put him in a bad light, and the store. I was told 3 years of products for free, now it is 2 per the phone call yesterday. I don't want anything but my money back.

People with lupus, scleroderma and or rosacea beware. They told me don't use sunscreen, it's not necessary, zinc is bad....to a lupus patient! These people are not doctors. I bought sensations of heat in face, itchiness, redness, tearing eyes, more brown spots.

When I reported the below I got a call the next day and was offered more facials and to come in and review the product catalog for more products. I was told this is to be expected, having a little redness. No! What if next time I go into anaphalaxis?

I want my money back. I emailed the owner and got my salesperson responding. I end up just feeling manipulated and cheated. He earnestly wants to provide an excellent customer experience but doesn't realize excellence would be to acknowledge the failure and let me go and not jeopardize me further.

The facials do something that improves deep lines but the daily regimens cause allergic reactions. I do not want other products. I do not want anything but to return what I have and get my money back. The owner never responded to my email.Maybe they needed more time, but my gosh with picture below they should respond right away.

I am not accepting intimidation by the salesperson that he is recording my calls and has been No integrity at this store. I have been told, by signing to accept partial refund I can't ask for further refund when the exchanged product caused the below. I don't even have copy of what I signed and thought it was a typical refund form. $10000 loss as it stands as of today.

I am in infusion/chemo and this is extremely stressful, aggravating my illness. I don't want to be isolated/taken to the back, having my salesperson touch my hands and trying to negotiate something else like he did last time. A reputable company would accept returns and not do this to the consumer. The attached picture is not just "a little redness".

And by posting this my HIPPA rights are violated. But people need to know to be careful and not to buy unquestioning.

Homework is needed. Checking with your MD first if you are sick is needed.

Forever Flawless's reply to:

Forever Flawless in Boca Raton, Florida - Terrible Experience

Independent Store location. Ownership team update about the experience & matter resolved directly with customer. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#890260 Review #890260 is a subjective opinion of poster.
Reason of review
Bad quality
Forever Flawless - Terrible Experience

Burned My Face and Eyes for Over 3 Weeks...They DO NOT Stand by there Products and They are Trained to Be The Biggest Scam Artists Out There...Told Me if I Wasn't Happy with the Product Within 30 Days They Would Refund My Money Back NO Questions Asked...I called them within the 30 Days and told them what happened to Me and they just Ignored Me...I Spent $700.00 and My Girlfriend Spent $2100.00...She also had a BAD Reaction.. STAY AWAY...They are BAD People and We bought from the Owners Son David in a Signature Store in Puerto Rico while on a Cruise...Still Trying to get Our Money Back...If Nothing Else I Just Want To Put These People OUT OF BUSINESS so they CAN'T take Advantage of Anybody Else...

Contact Forever Flawless Customer Service

Mailing Address:
Forever Flawless
4285 Wagon Trail
Las Vegas, Nevada 89118
United States
All Forever Flawless Contacts
Forever Flawless's reply to:

Forever Flawless Skin Care Product Review from Rocklin, California

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#736799 Review #736799 is a subjective opinion of poster.
Reason of review
Bad quality
Forever Flawless Skin Care Product Review from Rocklin, California

Run. I still have reddness and itching even though I have not used the stuff in 2 months