products sales store skin face mall money people cream credit card
Forever Flawless's reply to:

Scam! | Forever Flawless review

We talked to the customer and granted the refund she seeks in the form of a check.
Review
#1053841 Review #1053841 is a subjective opinion of poster.
Cons
  • Refusal to refund
Reason of review
Not as described/ advertised

I paid just under $6000 5 months ago for two years of silver and white products, plus 12 facials. I'm not happy with the products and feel they are not worth the money or the time it takes me to drive to the mall for refills.

I wrote Shelly Marigan at Sarasota UTC a month ago, asking for a refund of just $3000. I thought that was quite generous, given that at the time I had only used the products for 4 months and had 4 facials. She did not reply to my emails of various calls to the store. When I just now told the store how unhappy I am, she finally called back and told me there was nothing she could do and that I would have to call customer service.

Guess what? Nobody answered and the mailbox is full! What a surprise. This is NOT a reputable business.

I will be contacting the Better Business Bureau, mall management, the Herald-Tribune retail reporter, and an attorney. In addition, I will personally go to the mall and tell potential customers to walk away for a certain rip-off.

Forever Flawless's reply to:

What refunds? | Forever Flawless review

The store location from which Mr. Yates made his purchase has agreed to issue a full refund. After contacting the customer they have been informed that he has already filed a dispute with his
credit card carrier, of which the merchant will not refute so that the refund may be issued as agreed by his carrier. This matter has been resolved.
Review
#1053383 Review #1053383 is a subjective opinion of poster.
Cons
  • Elder fraud
  • Pressure from sales staff
  • Incoherent return policy
Reason of review
Poor Customer Service, Return Policy, Pricing Issues, Elder Fraud
Loss
$4005
Preferred solution
Full refund
Tags
  • false information given
  • Abusive Salesperson

My wife went into Forever Flawless store in Park Meadows Mall on May 24th for a facial treatment which she had paid for, and left spending over $4000 on products. After some discussions with my partner I had found that the person who was selling the product had been very pushy as well as not taking "no" for an answer.

So she was pushed into buying $4,005.46, needless to say the products were well over priced when comparing to the same exact products both online and through the products manufactures websites. My wife was alone at the time so she really felt used and abused by the sales staff. On May 28th I went with my wife to get a refund for the unused products, the sales staff would not take our concerns about the prices as well as the unused product back. We were told that the place had cameras and that everything including the transactions were recorded.

We tried to record the conversations with the sales staff and were told that they do not want to be recorded under no uncertain terms. After around 45 minutes to an hour we were told that the sales person would be fired if a refund was given. Also when the 5 sales pitch I told the sales person that I was tired of the *** When the sales person finally started to total up the "retail prices" and then deducted 20% we wound up owing more to the store if we returned the products. I would add photos of the sales receipt but upon looking now that we are home it looks like it (the sales receipt) was not returned to us.

I did advise the sales person that we are going to dispute the charge at the bank, as well as advising the sales person that we are on a limited income.

For I am 100% disabled veteran and my partner is on Social Security. As well as the dispute with the bank, I will also be filing a Consumer Complaint with the State of Colorado on the sales tactics, the sales staff, and the pressure the staff puts on folks, the very incoherent return policy, taking advantage of elders, and what can be considered as elder fraud.

Scepticism not warranted. | Forever Flawless review

I purchased products in the White Diamond range after being bombarded by a rather charming Italian guy at a mall in Singapore, while on holiday there. He did do the very heavy sell but we all have free will and I was the one who decided to buy. My husband was very sceptical. However, whilst I dont think the product made me look 10 years younger, I certainly did feel my skin was in much better condition after using the FF Hydra-AM moisture Complex. When I ran out I went back to using my old moisturiser (which cost around $130). Within 3 weeks the dry patches I had previously experienced (before FF) were back and I have now purchased another supply of the FF Hydra-AM Moisture Complex. Whether these products contain diamond dust or not doesnt concern me, the fact that my skin felt amazing while using them does.
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1045085 Review #1045085 is a subjective opinion of poster.
Reason of review
Good quality

Service Above and Beyond | Forever Flawless review

I contacted a sales representative when the Canadian outlet through which I had purchased my products suddenly closed their doors with no warning whatsoever. Given my contract, I had a remaining 32 refills to which I was entitled. My problem was definitely not Forever Flawless' problem as each store is independently owned and operated. However, within two days of contacting the sales representative, my products were already being shipped to Canada for only the postal costs. Never have I experienced such professional conduct. It speaks volumes to the kind of people we are dealing with. Thank you again, Farrenn! Sandra
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018626 Review #1018626 is a subjective opinion of poster.
Reason of review
Good customer service

5 stars | Forever Flawless review

I love your products.... they are beyond premium. You also treat your customers with the most respect. I always receive more then my money's worth of items when I purchase from you and for that I am forever grateful. Thank You!!! Scott
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018628 Review #1018628 is a subjective opinion of poster.
Reason of review
Good quality

Excellent product | Forever Flawless review

The product is advertised as forever flawless and it is so true. My skin was dry, cracked, and peeling. After using the facial scrub once a week my skin lightened, the redness is almost gone and it no longer looks like I'm peeling from a sunburn. Thank you for this wonderful product line. Deborah Nieves
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018629 Review #1018629 is a subjective opinion of poster.
Reason of review
Good quality

Flawless skin is for me | Forever Flawless review

Forever Flawless definitely stands by its name! If you are looking for healthy and younger looking skin try a set that fits your needs. You will have great results! Dana L
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018641 Review #1018641 is a subjective opinion of poster.
Reason of review
Good quality

THE CROWN JEWEL | Forever Flawless review

I went to the mall and was given a free sample, before I knew it I was convinced to buy the whole product line. Friends and acquaintances ask me if I am receiving Botox treatments, the results are amazing! Judi Davidson
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018642 Review #1018642 is a subjective opinion of poster.

Everyone should try it | Forever Flawless review

Love these whole Flawless collection. I have tried many skincare products for my ageing skin to look young and beautiful but no luck. Thanks to forever flawless I got many complements for my young looking skin after trying flawless forever products. They are expensive but quality products. Nidhi Chauhan
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018643 Review #1018643 is a subjective opinion of poster.
Reason of review
Good quality

Facial Peeling Gel | Forever Flawless review

I love the facial peel. It works better than any peel I've tried so far. My pores are minimized and my face looks very clean and soft. Justine O
View full review
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1018644 Review #1018644 is a subjective opinion of poster.
Reason of review
Good quality