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Forever Flawless's reply to:

Forever Flawless - Sydney Store Closure

We thank you for your kind patience. We would like to update you and let you know that sadly we will not be reopening in Sydney in the foreseeable future. We are all incredibly sad at this end outcome but unfortunately, financial circumstances have forced this upon us at this time.

But we are now progressing with auctioning your requests and at this point will be sending your owed products directly to you via postal mail straight from the US. So, we kindly ask you to send us the following information so that we can send your products at our earliest convenience.

Full Name.
A telephone number and email address.
The best mailing address for you to receive your products directly to your door.
A list of outstanding products that you are owed (this will be verified against our records).
Please send all the info via regular or email address below.

Once you have responded with the above information we will forward it on to the manufacturer for verification and international mailing.

Thank you for your kind assistance.

Kind regards
The Forever Flawless Team
Support@flawlessgrp.com.au
Emma@flawlessgrp.com.au
FLAWLESS GROUP AUSTRALIA PTY LTD
520 Oxford Street
2022 Sydney - Bondi Junction
New South Wales - Australia
Review
#1101469 Review #1101469 is a subjective opinion of poster.
Cons
  • Store closed without notice
Reason of review
Problem with delivery
Loss
$3625
Preferred solution
Deliver product or service ordered

Went in to the premises of the Sydney store to find it vacated and had not had any contact by the operators about this. We have outstanding products and would like to know what will happen to these that have been paid for...

a two year VIP Diamond Club... {{Redacted}} Sorry had to write at least 100 words in the field box

Forever Flawless's reply to:

Forever Flawless - SYDNEY STORE CLOSED

Dear Vella,

We thank you for your kind patience. We would like to update you and let you know that sadly we will not be reopening in Sydney in the foreseeable future. We are all incredibly sad at this end outcome but unfortunately, financial circumstances have forced this upon us at this time.

But we are now progressing with auctioning your requests and at this point will be sending your owed products directly to you via postal mail straight from the US. So, we kindly ask you to send us the following information so that we can send your products at our earliest convenience.

Full Name.
A telephone number and email address.
The best mailing address for you to receive your products directly to your door.
A list of outstanding products that you are owed (this will be verified against our records).
Please send all the info via regular or email address below. Emma@flawlessgrp.com.au

Once you have responded with the above information we will forward it on to the manufacturer for verification and international mailing.

Thank you for your kind assistance.
Review
#1092011 Review #1092011 is a subjective opinion of poster.

I am a Premium Member VIP 00238 of the Sydney store which I was informed via a short and brief text message that the store was closed effectively of that day and have received no further advice as to where I can continue to receive my supplies and treatments. I have contacted the other store and was advised by Michelle the day manager at the store that they had no knowledge of the details pertaining to the store closure and hence suggested I make contact with your Head Office in regards to the future supply and treatments.

I paid over $11,000.00 on the membership in January this year and therefore would appreciate a reply on how we can resolve this. I would be satisfied in receiving a bulk shipment on your range of products that I would select if this store is not going to re-open as I understand the Miranda store is not related in ownership to the city store owner and Miranda is too far for me to travel to.

I await your reply. Yours Sincerely Godfrey Vella

Forever Flawless - Scammed for $5000

I was scammed by the "owner of the business" stating he would return my money if I would allow him to take before and after videos to show new clients. I tried to appeal the transaction, and because my shipping info was sent via text message (was trying to cancel order as i did not walk out with the product), I lost. I hate this cimpany and am ready to picket their store fronts. Anybody want to file a class action lawsuit? Mikala1129@gmail.com.
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1 comment
Anonymous
#1379397

Excessively overpriced. No returns or refunds even if you are allergic. Bad labor practices.

Review
#1074471 Review #1074471 is a subjective opinion of poster.
Reason of review
Problems with payment
Forever Flawless's reply to:

Forever Flawless - Scam!

We talked to the customer and granted the refund she seeks in the form of a check.
Review
#1053841 Review #1053841 is a subjective opinion of poster.
Cons
  • Refusal to refund
Reason of review
Not as described/ advertised

I paid just under $6000 5 months ago for two years of silver and white products, plus 12 facials. I'm not happy with the products and feel they are not worth the money or the time it takes me to drive to the mall for refills.

I wrote Shelly Marigan at Sarasota UTC a month ago, asking for a refund of just $3000. I thought that was quite generous, given that at the time I had only used the products for 4 months and had 4 facials. She did not reply to my emails of various calls to the store. When I just now told the store how unhappy I am, she finally called back and told me there was nothing she could do and that I would have to call customer service.

Guess what? Nobody answered and the mailbox is full! What a surprise. This is NOT a reputable business.

I will be contacting the Better Business Bureau, mall management, the Herald-Tribune retail reporter, and an attorney. In addition, I will personally go to the mall and tell potential customers to walk away for a certain rip-off.

Forever Flawless's reply to:

Forever Flawless - What refunds?

The store location from which Mr. Yates made his purchase has agreed to issue a full refund. After contacting the customer they have been informed that he has already filed a dispute with his
credit card carrier, of which the merchant will not refute so that the refund may be issued as agreed by his carrier. This matter has been resolved.
Review
#1053383 Review #1053383 is a subjective opinion of poster.
Cons
  • Elder fraud
  • Acting like the sales person was calling owner
  • Kept trying to sell us more
Reason of review
Poor Customer Service, Return Policy, Pricing Issues, Elder Fraud
Loss
$4005
Preferred solution
Full refund
Tags
  • false information given
  • Abusive Salesperson

My wife went into Forever Flawless store in Park Meadows Mall on May 24th for a facial treatment which she had paid for, and left spending over $4000 on products. After some discussions with my partner I had found that the person who was selling the product had been very pushy as well as not taking "no" for an answer.

So she was pushed into buying $4,005.46, needless to say the products were well over priced when comparing to the same exact products both online and through the products manufactures websites. My wife was alone at the time so she really felt used and abused by the sales staff. On May 28th I went with my wife to get a refund for the unused products, the sales staff would not take our concerns about the prices as well as the unused product back. We were told that the place had cameras and that everything including the transactions were recorded.

We tried to record the conversations with the sales staff and were told that they do not want to be recorded under no uncertain terms. After around 45 minutes to an hour we were told that the sales person would be fired if a refund was given. Also when the 5 sales pitch I told the sales person that I was tired of the *** When the sales person finally started to total up the "retail prices" and then deducted 20% we wound up owing more to the store if we returned the products. I would add photos of the sales receipt but upon looking now that we are home it looks like it (the sales receipt) was not returned to us.

I did advise the sales person that we are going to dispute the charge at the bank, as well as advising the sales person that we are on a limited income.

For I am 100% disabled veteran and my partner is on Social Security. As well as the dispute with the bank, I will also be filing a Consumer Complaint with the State of Colorado on the sales tactics, the sales staff, and the pressure the staff puts on folks, the very incoherent return policy, taking advantage of elders, and what can be considered as elder fraud.

Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I purchased products in the White Diamond range after being bombarded by a rather charming Italian guy at a mall in Singapore, while on holiday there. He did do the very heavy sell but we all have free will and I was the one who decided to buy. My husband was very...
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Review
#1045085 Review #1045085 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I contacted a sales representative when the Canadian outlet through which I had purchased my products suddenly closed their doors with no warning whatsoever. Given my contract, I had a remaining 32 refills to which I was entitled. My problem was definitely not Forever...
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Review
#1018626 Review #1018626 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Forever Flawless - 5 stars

I love your products.... they are beyond premium. You also treat your customers with the most respect. I always receive more then my money's worth of items when I purchase from you and for that I am forever grateful. Thank You!!! Scott
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Review
#1018628 Review #1018628 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Forever Flawless - Excellent product

The product is advertised as forever flawless and it is so true. My skin was dry, cracked, and peeling. After using the facial scrub once a week my skin lightened, the redness is almost gone and it no longer looks like I'm peeling from a sunburn. Thank you for this wonderful product line. Deborah Nieves
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Review
#1018629 Review #1018629 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Forever Flawless - Flawless skin is for me

Forever Flawless definitely stands by its name! If you are looking for healthy and younger looking skin try a set that fits your needs. You will have great results! Dana L
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Review
#1018641 Review #1018641 is a subjective opinion of poster.
Reason of review
Good quality