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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Last week I purchased the Titanium collection. I was surprised it was actually made of Titanium, The consultant at the mall explained the Titanium is rich with minerals which helps with wrinkles and fine lines. After a week of using the product, I can see a huge...
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Review
#1580674 Review #1580674 is a subjective opinion of poster.
Forever Flawless's reply to:

Hello Susanne, we are truly sorry for your unpleasant experience with a Forever Flawless retailer. Each location is an independently owned and operated, 3rd party business. We would need to know the mall name in order to attempt contact with them to resolve.
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Review
#1301760 Review #1301760 is a subjective opinion of poster.
Forever Flawless's reply to:

Forever Flawless - The Product worsen my face and salesperson is irresponsible

Thank you for your honest feedback! We'd be happy to help with your issue in any way that we are able to. However, we are the distributor for Forever Flawless and only able to process the returns of orders made directly through our website. Each individual store is a privately-owned independently-operated third-party business entity authorized to retail our brand, and we as the distributor do not have access to their finances or influence over their return/exchange policies.

If you would would prefer a product exchange, here as the distributor we will be glad to work towards providing replacements for you. We simply require either a copy of the sales receipt OR the name of the product(s) in question If you could provide one of these plus your mailing information, we will send a replacement product to you as soon as possible. Feel free to contact us directly at info@foreverflawless.com.
Please let us know what you would prefer and we will work towards making it happen. We appreciate your understanding in this matter!

Thank you,
Customer Care
Forever Flawless
Review
#1300770 Review #1300770 is a subjective opinion of poster.
Forever Flawless - The Product worsen my face and salesperson is irresponsible
Forever Flawless - The Product worsen my face and salesperson is irresponsible

I was approached by a sales person promoting his product. He tried them on my hands ( peeling gel, white diamond cleanser and moisturiser). I told him if I could have some samples first because I know my own skin very well that i usually get reactions from various reputable skincare products.

He said there are no samples for the facial products but should there any reactions that occur, he will fix my face(provide facial) or quoted from him “if I really want a refund also can”.

After few days of using the product my skin became dry and itchy, little red bumps started to appear, I didn’t expect it to be the product so I continued using for a few more days, up to a week plus I contacted the salesperson. I sent him a picture of my face and told him about the redness and itch. He said my skin is adapting to the new product and asked me to use for another few weeks and let him know.

Few weeks later my skin got worse. It was like little clogged pores and breakouts of pimples all over( similar reactions I get when I use wrong products).

So the sales person said he will contact his boss. He told me that his boss said this is a cleanser, it shouldn’t cause pimples.

I went to see a doctor and he had to give me hydrocortisone( steroid cream for the inflammation) and climdamycin (antibiotics for my achne breakouts). I took a picture and sent it to him. He said he will send it to his boss.

It has been two months since. I am beyond disappointed at how they are so pushy to sell their products and now they are avoiding and denying that their product caused the reaction. They won’t even give the refund they promised.

Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Love forever flawless

Will be one of my products in my spa. Love Forever Flawless.
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Review
#1580690 Review #1580690 is a subjective opinion of poster.
Reason of review
Good quality
Forever Flawless's reply to:

Forever Flawless - Not happy

We'd be happy to help with your issue in any way that we are able to. However, we are the distributor for Forever Flawless and only able to process returns of orders made directly through our website, Each individual store is a privately-owned independently-operated third-party business entity, and we as the distributor do not have access to their finances or sales records, nor any influence over their return/exchange policies.

If you have made your purchase at an authorized Forever Flawless Retail Location if you are seeking a return of your purchase price we must direct you to that reseller's customer service representative for further assistance. If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. We simply require a copy of the sales receipt and a picture of the product in question, if you could provide these plus your mailing information, we will send a replacement product to you as soon as possible. We will need the exact name of the product to be replaced as our skincare line has many different items!
Please let us know your information and we will work towards making it happen. We appreciate your understanding in this matter!

Awaiting your reply,
FOREVER FLAWLESS, Distributor
Review
#1295342 Review #1295342 is a subjective opinion of poster.

There was a damage in the product we purchased

Forever Flawless's reply to:

Forever Flawless - Products cause allergic reactions-may end up losing a lot of

Forever Flawless LLC, is the manufacturer of the Forever Flawless line and the brand owner.

Forever Flawless LLC does not own or operate physical retail locations. All retail locations worldwide, though they may carry this brand, are privately owned and independently operated. These operations are managed by separate business entities, and while some have negotiated to utilize the Forever Flawless branding for their signage and marketing purposes, they are governed by the mandates and policies of their ownership teams.

Forever Flawless LLC, is not directly affiliated with the resellers in any way. That retailer is a private, third-party business, that chooses to sell the Forever Flawless line among other lines and they are supplied with the Forever Flawless brand via a network of wholesale distributors across the country. As such, each retailer may have their own policies regarding pricing, returns, exchanges etc.

As you have made your purchases at an authorized Forever Flawless Retail Location if you are seeking a return of your purchase price we must direct you to that reseller's customer service department for further assistance. We do not have access to the finances of the Retail Locations. If you would prefer a direct exchange, here as the distributor we will be glad to provide a replacement product for you. If you could provide your receipt copy plus your mailing information, we will send any replacement product to you as soon as possible.

We appreciate your understanding in this matter!

Thank you,
Customer Care
Forever Flawless
Review
#1292374 Review #1292374 is a subjective opinion of poster.
Forever Flawless - Products cause allergic reactions-may end up losing a lot of

Update by user Aug 31, 2018

I ultimately was refunded all but $1000. That is still a hit for two rounds of facial irritation, but I want nothing to do with this company.

I will never shop at that Park Meadows Mall in Lonetree Colorado. When banks and friends say bring a friend to dispute a company in person, says something. I said all was happily resolved but didn't realize I did not get a full refund on one of my cards and that slight of hand where a credit was applied to the wrong card for kiosk products immediately returned due to burning eyes happened so I lost that money. Talk about paying for nothing.

There is heavy manipulation and isolation tactics used by this organization. The fact that the namesake company doesn't feel culpability for franchise behavior is disgusting These are only my opinions. A single customer who means nothing to a money making machine. A sick customer who needs her money to personally fund healthcare for a chronic serious set of illnesses.

This is evil, masking as caring for well being. A place that doesn't even have to comply with Colorado Dept of Regulatory Affairs. Don't pretend to know more than doctors. Don't tell people they don't need sun screen.

Never contact me again forever flawless.

You literally made me sicker from the stress you caused me and the discomfort I went through. This is resolved because I don't have the health or energy for lies and theft.

Original review posted by user Jun 30, 2018

This is just my experience- others may do better. I feel tramatized by this company.

I complained twice to BBB.First complaint, I got back more than half of my money and a different location, "milder" product line. I gave them benefit of the doubt that this resolution was reasonable This second try resulted in the rash example below. Thus the second BBB complaint. I also contested to credit cards that I used.

Overall I had bad reactions to both Diamond and Seacret product lines. The sales person called me yesterday saying I put him in a bad light, and the store. I was told 3 years of products for free, now it is 2 per the phone call yesterday. I don't want anything but my money back.

People with lupus, scleroderma and or rosacea beware. They told me don't use sunscreen, it's not necessary, zinc is bad....to a lupus patient! These people are not doctors. I bought sensations of heat in face, itchiness, redness, tearing eyes, more brown spots.

When I reported the below I got a call the next day and was offered more facials and to come in and review the product catalog for more products. I was told this is to be expected, having a little redness. No! What if next time I go into anaphalaxis?

I want my money back. I emailed the owner and got my salesperson responding. I end up just feeling manipulated and cheated. He earnestly wants to provide an excellent customer experience but doesn't realize excellence would be to acknowledge the failure and let me go and not jeopardize me further.

The facials do something that improves deep lines but the daily regimens cause allergic reactions. I do not want other products. I do not want anything but to return what I have and get my money back. The owner never responded to my email.Maybe they needed more time, but my gosh with picture below they should respond right away.

I am not accepting intimidation by the salesperson that he is recording my calls and has been No integrity at this store. I have been told, by signing to accept partial refund I can't ask for further refund when the exchanged product caused the below. I don't even have copy of what I signed and thought it was a typical refund form. $10000 loss as it stands as of today.

I am in infusion/chemo and this is extremely stressful, aggravating my illness. I don't want to be isolated/taken to the back, having my salesperson touch my hands and trying to negotiate something else like he did last time. A reputable company would accept returns and not do this to the consumer. The attached picture is not just "a little redness".

And by posting this my HIPPA rights are violated. But people need to know to be careful and not to buy unquestioning.

Homework is needed. Checking with your MD first if you are sick is needed.

Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Forever Flawless is an innovative beauty company ,global skin care and rapidly growing. The Forefront of the industry offers most exciting brands and marketing initiatives. It provides insight on trend intelligence, business strategy, Diamond Infused Age-defying and...
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Review
#1129079 Review #1129079 is a subjective opinion of poster.
Reason of review
Good customer service
Forever Flawless's reply to:

Forever Flawless - I feel that i was scammed by predatory behavior by overzealo

Thank you for your contact. We are the manufacturer and distributor of Forever Flawless, Oceane and Sericin Plus. Each location is an independently owned and operated, 3rd party business. We do not a franchise. Any requests for refunds, free product or services would need to be performed by the establishment where the products were purchased. We apologize for any negative experience with this locations and don't want it to shine poorly against our brand.
Review
#1120476 Review #1120476 is a subjective opinion of poster.

Approached eith sales pitch. State of mind vulnerable.

Am on disability fot mental health issues. Continued sales pitches after promises of changes in skin tightening and fading of skin spots. Never made it clear that continued treatments of mask which would be necessary for change and much more money would be involved. Refused to make refund when asked the next day of buying product which was not opened.

This is predatory behavior on a person with a disability. I will be reporting this to the people with disabilities act.

Forever Flawless's reply to:

Forever Flawless - Fraud

Thank you for your recent comments regarding Forever Flawless. We appreciate your honesty and would be happy to work towards a resolution of your customer service issues, especially if we could speak with you. Might it be possible for us to contact you, at a time you find convenient?

If you would prefer to speak with someone at a corporate level I will be happy to look up the Ownership Team information for that Retail Location in our system. And as the manufacturer, we would be glad to provide that information for further research purposes. I will just need the name and city/state of the store where you made your purchase if you have that info handy?

Again, we thoroughly appreciate any feedback you could provide us with. It is our hope to provide complete customer satisfaction and a resolution for your stated issue. Thank you very much!
Review
#1115190 Review #1115190 is a subjective opinion of poster.
Pros
  • Just gave you a cudos
  • What was applied on my face in the mall
  • Sample guy was cute
Cons
  • Return policy
  • Excessive over pricing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3300
Tags
  • Customer Scam

I too was 'scammed', by Forever Flawless. Yes, I did get a facial and buy product, but the products were EXTREMELY overpriced.

Much of the packaging does not allow you to see how much product you have left. The results are no better than any normal and faithfully followed skin care regimen. Their policy is no refunds, only exchanges. If you hate the product or it doesn't perform as promised you can only get more product.

They are fast-talking, flattering and misdirecting. I was loaded up with supposedly 'gift' product that turns out to be 4 packages of the same two skin products.

Additionally, their hiring practices are suspect, but that's not my issue. I want all or a portion of my money back and I'll gladly return to them the excessive product I have not used.

Forever Flawless's reply to:

Forever Flawless - Sydney Store Closure

We thank you for your kind patience. We would like to update you and let you know that sadly we will not be reopening in Sydney in the foreseeable future. We are all incredibly sad at this end outcome but unfortunately, financial circumstances have forced this upon us at this time.

But we are now progressing with auctioning your requests and at this point will be sending your owed products directly to you via postal mail straight from the US. So, we kindly ask you to send us the following information so that we can send your products at our earliest convenience.

Full Name.
A telephone number and email address.
The best mailing address for you to receive your products directly to your door.
A list of outstanding products that you are owed (this will be verified against our records).
Please send all the info via regular or email address below.

Once you have responded with the above information we will forward it on to the manufacturer for verification and international mailing.

Thank you for your kind assistance.

Kind regards
The Forever Flawless Team
Support@flawlessgrp.com.au
Emma@flawlessgrp.com.au
FLAWLESS GROUP AUSTRALIA PTY LTD
520 Oxford Street
2022 Sydney - Bondi Junction
New South Wales - Australia
Review
#1101469 Review #1101469 is a subjective opinion of poster.
Cons
  • Store closed without notice
Reason of review
Problem with delivery
Loss
$3625
Preferred solution
Deliver product or service ordered

Went in to the premises of the Sydney store to find it vacated and had not had any contact by the operators about this. We have outstanding products and would like to know what will happen to these that have been paid for...

a two year VIP Diamond Club... {{Redacted}} Sorry had to write at least 100 words in the field box