Forever Flawless's reply to:

Forever Flawless Sales Representative Review from Woburn, Massachusetts

Independent Store location. Ownership team has been updated about the experience.The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#897551 Review #897551 is a subjective opinion of poster.
Reason of review
Poor customer service

My mom and I were waking in the Braintree mall and one of the forever flawless kiosk workers literially stopped us and escorted my mom to a chair with out saying a word. He asked for my name I said Margaret (it's not) then he said "watch this".

He applied a product under my moms eyes and her eye bags lifted almost instantly. I replied with "that's cool" and my mom looked in a mirror. She liked the results. Mistakenly she said that to the man.

He then pressured her into buying the product and then pressured her into going to their main studio up stairs (he escorted is there too). Once we were three another man came out of the back and placed my mom in a chair. Few words were exchanged and eventually my mom looked in the mirror. THERE WAS 600% no difference in her face.

He then did the whole process again and STILL NO DIFFERENCE. He then tried pressuring my mom into buying the products he used on her (A TOTAL OF 2,000$).

That's when she FINALLY put her foot down. 30 minutes later and she's still arguing with the maneger about walking out of the store empty handed.

Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Tel Aviv, Tel Aviv

Happy to hear you have enjoyed your Forever Flawless Experience. Thank you for choosing our brand! For any questions regarding the products we may be reached at (470) 545-3577
ID
#895088 Review #895088 is a subjective opinion of poster.
Reason of review
Good quality

I have tried several different cosmetics products, however, the best results are with Forever Flawless

Forever Flawless's reply to:

Forever Flawless - Scam

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#895053 Review #895053 is a subjective opinion of poster.
Cons
  • Pushy sales person
Loss
$200
Preferred solution
Let the company propose a solution

My husband and i went to Vegas and tried these products. It seemed to make a difference to my face so spent $200.00 US.

The 2 boxes were closed so I didn't want to open them till I got home. When I opened the box of diamond infused facial peeling gel I found it was a used container that was empty. I am furious. The other container seemed ok.

I am sure I won't be able to get a refund especially the fact that I bought it from the Cosmopolitan Hotel in Las Vegas.

I feel I was scammed into buying it and now feel worse that I paid for an empty container. I am very angry.

Forever Flawless's reply to:

Forever Flawless Deceptive Sales Practices

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#895021 Review #895021 is a subjective opinion of poster.
Reason of review
Poor customer service, Bad quality, Order processing issue, Pricing issue, Damaged or defective, Problems with payment, Not as described
Loss
$650
Preferred solution
Full refund

I was approached by sales person Ellie in front of Forever Flawless store at North Shore Shopping Center in Peabody, MA. I went in and she proceeded to start applying products to my arm and then sat me down in a chair and starting to bring out products and apply them to my face.

She then started out with an outrageous price of 3495.00 for an array of products that she said I needed. I said in no way do I have that much money. She then removed products and brought out new ones and changed the price and products NUMEROUS times. I was confused and didn't know what was actually in the bag she was filling and removing from.

She asked for my credit card because I said I didn't know how much available I had left on it. Now she was at the register with my card and she came back with a bag and products with a receipt she said was in the bag. Another sales man came over and started talking to me with compliments while she was at the register to distract me. I was played I know after the fact.

She was charming and kept giving me compliments to throw me off guard and so was the other salesman David his name was. I didn't see the receipt till I got home because it was buried under my products. I attempting to get a refund for the $650.oo gold mask that is what is actually on my receipt. This is outrageous price and I was lied to and manipulated.

The product was not sealed from the time of sale either so I don't know if it was used on another person for one of their demonstrations. I did not use it because it was already opened when I got home. I want a full refund.

I have not contacted the store yet I wanted leverage before I do that so they don't try to manipulate me again. I also am going to speak to my lawyer about this to see what I can do legally if they do not refund me.

Forever Flawless's reply to:

Forever Flawless - Lotion Review from Haifa, Hefa

Thank you for choosing the Forever Flawless brand! We appreciate your patronage. Should you have any questions about usgae, regimens, or replenishing our customer service team may be reached at (470) 545-3577
ID
#894643 Review #894643 is a subjective opinion of poster.
Reason of review
Good quality

I have used the aftershave , and unlike the reviews before , this product is great!

Forever Flawless's reply to:

Forever Flawless - Pissed off customer

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#892045 Review #892045 is a subjective opinion of poster.
Cons
  • Sales rep is a liar
  • Could not return unopened products
Reason of review
Problems with payment
Loss
$541
Preferred solution
Full refund

I purchased the products and by the time I got to my room I decided to return the items which was only 10 min. Later.

It was never disclosed to me that you can only get store credit at the time. He gave me a text on my phone stating the money would be returned to my Credit Card. I than returned the merchandise and I still got billed on my charge. I disputed the charge and the company had nerve to say they don't take back merchandise

Because they don't know where it was stored.

Well hello it was 10 minutes in the bag they gave me. The high pressure sales is also a problem. I know everyone needs a living but they are ridiculous.

I recommend the next you walk past these shops Run don't walk away. They have no integrity and they are dishonest.

Forever Flawless's reply to:

Forever Flawless Review from North Andover, Massachusetts

Independent Store location. Ownership team has been updated about the experience.The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#890287 Review #890287 is a subjective opinion of poster.
Reason of review
Bad quality

I had a terrible experience the other day in the Natick MA store . I was lored into the store and before you knew it the seemingly friendly sales clerk began slathering products on me.

Both my friend and I explained that I have very serious allergies and asked if there were any colorings in the products . I was assured that the products are organic and that the bright orange product she was putting on me was from apricots ! Well my skin began to burn which I explained to her . My friend asked for an ingredient list we were told she didn't have one !

My friend asked for the box where she read that there were artificial chemicals and colorings in the product! This is serious I could have gone into anifilactic shock ! I ended up with hives on my face and arms where the product was applied !

I must have tried four times to leave and excuse myself but her high pressure approach just continued . I wouldn't buy your product !

1 comment
Anonymous
#1192790

Glad you are recovering. It's mind blowing, that these stores are still open in Malls all over the USA , Canada, and many Carribean Islands. It's the biggest scam going!!

Forever Flawless's reply to:

Forever Flawless - Terrible Experience

Independent Store location. Ownership team update about the experience & matter resolved directly with customer. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#890260 Review #890260 is a subjective opinion of poster.
Reason of review
Bad quality
Forever Flawless - Terrible Experience

Burned My Face and Eyes for Over 3 Weeks...They DO NOT Stand by there Products and They are Trained to Be The Biggest Scam Artists Out There...Told Me if I Wasn't Happy with the Product Within 30 Days They Would Refund My Money Back NO Questions Asked...I called them within the 30 Days and told them what happened to Me and they just Ignored Me...I Spent $700.00 and My Girlfriend Spent $2100.00...She also had a BAD Reaction.. STAY AWAY...They are BAD People and We bought from the Owners Son David in a Signature Store in Puerto Rico while on a Cruise...Still Trying to get Our Money Back...If Nothing Else I Just Want To Put These People OUT OF BUSINESS so they CAN'T take Advantage of Anybody Else...

2 comments
Tavian
#1195046

I was deceived by salesperson and charged wrongfully on my credit card. I was approached by sales person Ellie in front of Forever Flawless store at North Shore Shopping Center in Peabody, MA.

I went in and she proceeded to start applying products to my arm and then sat me down in a chair and starting to bring out products and apply them to my face. She then started out with an outrageous price of 3495.00 for an array of products that she said I needed. I said in no way do I have that much money. She then removed products and brought out new ones and changed the price and products NUMEROUS times.

I was confused and didn't know what was actually in the bag she was filling and removing from. She asked for my credit card because I said I didn't know how much available I had left on it. Now she was at the register with my card and she came back with a bag and products with a receipt she said was in the bag. Another sales man came over and started talking to me with compliments while she was at the register to distract me.

I was played I know after the fact. She was charming and kept giving me compliments to throw me off guard and so was the other salesman David his name was. I didn't see the receipt till I got home because it was buried under my products. I want a refund for the $650.oo gold mask that is what is actually on my receipt.

This is outrageous price and I was lied to and manipulated. The product was not sealed from the time of sale either so I don't know if it was used on another person for one of their demonstrations. I did not use it because it was already opened when I got home. I want a full refund.

I have not contacted the store yet I wanted leverage before I do that so they don't try to manipulate me again. I also am going to speak to my lawyer about this to see what I can do legally if they do not refund me.

Anonymous
#1193176

I think the same guy tried to scam me at park meadows mall in Colorado

View more comments (1)
Forever Flawless's reply to:

I have been using Forever Flawless since October 2012. I absolutely love the products!

So happy to hear you are enjoying the products! Thank you for choosing the Forever Flawless brand! Should you have any questions at all reagrding the products our customer service team may be reached at (470) 545-3577
ID
#888832 Review #888832 is a subjective opinion of poster.
Pros
  • Sales rep seemed knowledgeabecos
Reason of review
Fast order processing

I have been using Forever Flawless since October 2012. I absolutely love the products! I use the face wash, toner, gel peel, eye serum, snake venom cream, am & pm facial lotion, multi-use lotion and the body scrub and lotion.

I have used many other products in the past and have never had the results I have gotten from FF. Friends & family have complimented on my healthy looking skin. I love Forever Flawless products and will NEVER use any other facial products!

I would recommend Forever Flawless to any one who really want the best skin care line and can afford it, their products are amazing not so much for the price.

Forever Flawless's reply to:

Forever Flawless - Customer Care Review from Biltmore Forest, North Carolina

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#887402 Review #887402 is a subjective opinion of poster.
Reason of review
Poor customer service

After i bought a couple of thousand dollars of their *** products they dont answer the phone and when i went back to rerurn it their store Miami Beach closed no one there and they have magic jack i am mad

Forever Flawless's reply to:

Forever Flawless - This product is working for me

Thank you for choosing the Forever Flawless brand! We appreciate your patronage & are happy to hear you enjoy your products and the independent reseller is giving excellent levels of customer care!! Should you have any questions at all please know that our team of customer care professionals are here to assist and may be reached at (470) 545-3577
ID
#880677 Review #880677 is a subjective opinion of poster.
Reason of review
Good quality

I am a product junkie and I have tried every skin care product that I can find. I was approached by a sales person in The Walt Whitman Mall three months ago and tried a eye serum and cream in a chair in the store.

I must say the results were amazing and I could not help myself from buying both products. Well I was a little nervous about spending that amount of money ( but the sizes were huge), but I did anyway. I used the product for a few months only and people I know were asking me if I had work done. This stuff is truly a godsend!

After three months, by husband who never notices anything, said I looked pretty. I'm sold. I am now using the entire Black Diamond line and I recently purchased the L.E.D.

light treatment and I look AWESOME. Thank you Forever Flawless, you really are the best!

Forever Flawless's reply to:

Forever Flawless - Flawed

Independent Store location. Ownership team has been updated about the experience. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#880489 Review #880489 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

The products are highly over-priced and basically worthless. A total snake oil carnival scam.

A cheap and easy form of hydration is to wash your face at night with warm water and use a bit of Vaseline. This was what Elizabeth Taylor always recommended.

The "flawless" exfoliating gel just dries on itself and produces what looks like shed skin. It's quite an illusion. I still had to wash my face to get the remainder of this grubby stuff off.

The store's marketing tactics are certainly flawless. All quite aggressive and well rehearsed. Did you get invited to come back for a free facial?

Do yourself a favor and steer clear of this racket.

Forever Flawless's reply to:

Forever Flawless Customer Care Review from Bradenton, Florida

Refund issued by the independent retailer. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#879091 Review #879091 is a subjective opinion of poster.
Reason of review
Poor customer service

Forever Flawless in Sarasota, FL UTC mall. Got caught up in their sales pitch.

However, they offered us water, we accepted and about 45m later we made a ridiculous $ amt purchase. We went back for a refund within 24hrs. We weren't given much hassle. However, we were offered their water again 5 times and had to wait about 45 minutes before the 1 person that could refund us showed up.

We really think something was in the water. We NEVER spend that kind of $ without major hesitation.

There was no hesitation yesterday...none at all, very uncharacteristic. Please, Please don't fall for it.

Forever Flawless's reply to:

Forever Flawless - DO NOT LET THEM SUCK YOU IN!!!!

Refund policies vary by indeoendent location. Resolved by that private locations owenrship team. - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

ID
#878977 Review #878977 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

It started off by him offering me a sample, which got me in the door. Before I knew it I was getting a mini facial.

After the facial the price haggling began. The guy was very intense & pushy. He would not let me walk away without buying something. It is my fault for not walking away anyway, but what a terrible experience.

It was worse than buying a car. I tried to return the products (felt they were too expensive) the day after purchase (unopened) and they would not let me! They have a NO REFUND policy on their very expensive products! I have NEVER seen a company that sells skin care products that does not allow refunds, especially the next day!

Most skin care product companies tell you to try them out for 90 days and are still willing to offer a refund because they believe in their products. The manager's response was there was a no refund sign on the counter but I never saw one!

Makes you wonder if they "conveniently" place that sign when you get to the register. My advise to the Brandon Mall consumers WALK AWAY, don't even go in!!!!!

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Auckland, Auckland

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
ID
#872753 Review #872753 is a subjective opinion of poster.
Reason of review
Poor customer service

Absolutely gutted ruined my holiday i have never been submitted to such pressure and the sales person couldn't care less I walked out in tears a refund and an apology would be nice