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Forever Flawless's reply to:

Forever Flawless - Beware Phony Salons on Duval St. in Key West

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#770378 Review #770378 is a subjective opinion of poster.
Cons
  • High-pressure sales tactics
  • Deceptive storefront signage
Reason of review
Deceptive storefront and high-pressure sales tactics
Loss
$2687
Preferred solution
Full refund

On vacation in laid-back Key West, FL, the last thing I expected was to be scammed. In full 'vacation mode,' I unwittingly allowed myself to be lured into a place called "Key West Salon & Spa." Well, thousands of dollars later, I have since learned that this place (and another like it on the same street, hawking Oro Gold) is a very deceptive front for what is actually a Forever Flawless store.

The only salon/spa services on offer here are product demonstrations. I was subjected to extremely high-pressure sales tactics that borderline (or maybe cross the line) on harassment and literally not allowed to leave until I bought some of their very high-priced products.

After I came to my senses, I went back and tried to cancel a shipment of products they had conned me into purchasing, and was given a cancellation form to fill our. They sent the stuff anyway, didn't give me a copy of the form, and conveniently failed to mention their 'no returns' policy (printed in tiny type below the signature line on the receipt). They know how to game the system.

As savvy as you might be, believe me, these people are unbelievably slick, well-trained *** artists. Run away!

Forever Flawless's reply to:

Forever Flawless - Cream Review from Iowa City, Iowa

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#770041 Review #770041 is a subjective opinion of poster.
Reason of review
Problems with payment

I was in Vegas with friends and bronzing shopping mall in Cosmopolitan on January 10 2016,sales insisted on come in the store and gave us 300 $ their products , I did not open them till came back home, now I notice the eye serum is empty!

That's horrible!!

How can I sue them?

They break costumers trusts in U.S products!

Forever Flawless's reply to:

Forever Flawless in Burnaby, British Columbia - "you're beautiful but..."

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location with their staff. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#769840 Review #769840 is a subjective opinion of poster.
Cons
  • Too much pressure
Reason of review
Poor customer service
Tags
  • Customer Scam

1.) I was walking along the street when this rep gave me a sample on my hand and quickly dragged me into their store. She would compliment on how beautiful I looked and then recommend products as if I needed them to fix up my face. The samples were good but the products I use at home are just as good. Nothing WOW.

2.) Since I have never heard of this brand, I told the rep I wanted to do some research on the brand/products first before spending any money on them. After that, she handed me a booklet of "research" which only included celebrity reviews. That is NOT research, people. She told me the ingredients of their products were all natural so I requested to see the list. When I asked about some of the ingredients, she avoided answering them but told me about the ingredients that were natural. Come on rep, I'm not dumb. So I went home and looked for the ingredients, and found there is actually a chemical preservative in the product. Not impressed.

3.) I did not like the way she was pressuring me into buying the products because she told me it was her last day and so the "last" customer of the day would get a promotion etc. (We all know that is not true?). She kept showing me all these promotions, like buy a peeling gel and get a moisturizer for free, or some student promotion, and kept lowering the price (from $199 to $59). The rep was VERY unprofessional as she opened the cashier and showed me sale receipts of $1,000 - $5,000. I did not understand why she did that, or why she thought showing me those would convince me in believing in their products? Like I should buy their products because other people are willing to spend so much money on it, so therefore, it must be a good product? That was a big turn off.

Forever Flawless's reply to:

Forever Flawless in Calgary, Alberta - Mall creepers

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#768281 Review #768281 is a subjective opinion of poster.
Cons
  • Ff is a scam
Reason of review
Not as described/ advertised

I was walking at a fast pace to get out of the mall after grabbing a coffee, as I walked by this guy stuck his hand out with a sample, I kept walking but turned around to just ask him the name of the cosmetics he was selling, he gave me the sample and proceeded to tell me how beautiful my eyes are, I don't pay much attention to flattery but he started trying to sell me on some eye cream and he didn't even know what hyaluronic acid is!? I ended our little experience together very quick.

The thing I don't like is sales people who have no idea how to treat their customers. On one hand he gave me a compliment and on the other he tells me my eyes looked dry.

LOL Not the way to win friends and influence people. :D

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Melbourne, Victoria

Sorry to hear about your experience. Independent Store location. Ownership team has been updated . The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#766367 Review #766367 is a subjective opinion of poster.
Reason of review
Poor customer service

was given sample of product on way to lunch. after i was given sample the pushy sales person wanted me to come into shop.

so lucky i was in a rush and could not go into shop lucky did not buy anything. really pushy sales person

Forever Flawless's reply to:

Forever Flawless in Green Valley, Arizona - What a scam totally worthless product

Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owners of the various locales and may vary. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#766112 Review #766112 is a subjective opinion of poster.
Cons
  • Product caused pain
  • Product warranty
  • Sales rep is a liar
Reason of review
Not as described/ advertised
Loss
$269
Preferred solution
Full refund
Tags
  • Customer Scam
  • Beauty Products Skin Products
  • Diamond Infused Skin Care

I wish I'd read the reviews on this worthless product before I was persuaded by pushy salesman to buy it at the Denver international airport. When I got home I tried it it made my skin break out and after requesting a refund I was told it had to be returned in the original packaging unopened.

So how is one supposed to try a product without opening the package?

So I am now out $269 for a worthless product. Count me as another sucker taken in by ruthless salesman

Forever Flawless's reply to:

Forever Flawless Staff Review from Phoenix, Arizona

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#762556 Review #762556 is a subjective opinion of poster.
Reason of review
Poor customer service

I had bad experience with the people at Fashion Square Mall, Scottsdale, AZ. They scammed me into spending $600.00 worth of this stuff...

They told me how beautiful I was and how I needed the products... I would be more beautiful and I would look 20 years younger!!!! They had me sign on a machine and never saw the No Return policy and never was told about it!!!! I have pre cancer on my face...

I went to my dermatologist to show them the stuff and they said I couldn't use it on my face... I am stuck with the *** and they only refunded a third of the price and gave me more *** to appease me... I still have $450 on my credit card... I really should stop the payment ..

I spoke with the rep about this and that's all she would do for me... In Las Vegas... I think it's a total SCAM... You can buy the stuff much cheaper online...

If you want it!!!! They had just pulled me in at the Kiosk at the mall and started talking sweet to me... I was totally in a brain washed state... I really feel sick about this whole thing...

I want all my money back!!!! They kept on giving me free gifts even a free facial that I can't even have... But I was in a brainwashed state!!! Don't trust them!!!!

They are Scam Artists!!!!

They should tell you that it's not retunae... I thought I could show my dermatologist and return it!!!!

Forever Flawless's reply to:

Forever Flawless Staff Review from Houston, Texas

The reps are independent resellers of the brand. Ownership team has been updated about the experience at their store location with their staff. Please Note: The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#760961 Review #760961 is a subjective opinion of poster.
Reason of review
Poor customer service

Guys were sweet but forever PUSHY i know there trying to sell but that was a little much.

Forever Flawless's reply to:

Forever Flawless Scrub Review from Meridian Hills, Indiana

We appreciate you giving the brand a try. Sorry to hear it was not a good fit for you. Should you have any additional questions or concerns please feel free to contact our customer care professionals at (470) 545-3577
Review
#758310 Review #758310 is a subjective opinion of poster.
Reason of review
Bad quality

Scam! My husband purchased from mall sales woman, and I am the victim of his scam sale.

The scrub is not as effective as using table salt to exfoliate and the moisturizer is some sort of whipped product that smells cheap and does not work as well as big box generic moisturizer. Definitely awful product and I have received two tubs of each

Forever Flawless's reply to:

Forever Flawless in Baton Rouge, Louisiana - NO RETURN POLICY WAS NOT MENTIONED TIL AFTER I PURCHASED

Matter resolved by the Independent resellers at that private location. The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#758100 Review #758100 is a subjective opinion of poster.
Cons
  • Entire experience and products
Reason of review
dishonesty, harassment
Loss
$3000
Preferred solution
Full refund
Tags
  • Mall Of Louisiana

Update by user Dec 29, 2015

Turns out that the manager was who took my card and never explained that there was a no refund policy.

He said the only thing he could do was give me the manager's employee discount and that returned $510.00...

I took that but I'm still going to fight this farther because I don't believe in the way I was treated.

I'm pretty upset still. I will make sure I get the rest of my money. I've reported them to the FTC, and will be working on getting the rest of my money back with the bank, and will be speaking to mall management.

When I went there, mall management was closed. I'm almost 2 hours away from this mall, so I have to plan to go up there on Friday.

Original review posted by user Dec 25, 2015

i WAS Harassed and tired of being badgered to buy products i didnt want or like but bought anyway so i could get them out of my face, the guy would stop touching me and pushing me to buy so i figured id buy it and return after christmas but after he ran the card.... he said no refunds (3k) i am going to call the upper management of the mall and management of the store and force them to take it back.