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Forever Flawless's reply to:

Forever Flawless feels like a SCAM

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#830773 Review #830773 is a subjective opinion of poster.
Cons
  • High pressure sales people
Reason of review
Bad quality
Loss
$60

I have always passed the store wondering but never went in to, it was the first time. The lady was at the entrance handing out samples, so I thought I was going to grab one and go but she was practically forcing me in the store.

At first she showed me a product, and took my hands to try it even though I didn't want to. I couldn't reject her because it went by so fast. Then she asked me a few questions, here and there about my skin treatment and I told her I don't really use any skin care products other than face cream, and she got serious and kind of lectured me, rudely asking why I don't use products, and made a look on her face like I did something wrong. I kind of felt insult at the moment and wanted to leave the store.

But later it was like she went into a persuasive mode, trying to get me to buy the product. She was pressuring me, trying to force me into buying the product and I just felt horrible. Take my advice, and don't buy their products, it felts like a total scam.

When I got home, the hand that she test the product on became all dry and there were multiple cracks on my skin, showing a bit of redness after I put lotion on. My other hand she didn't do anything to was completely fine

Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from North Druid Hills, Georgia

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#826737 Review #826737 is a subjective opinion of poster.
Reason of review
Poor customer service

Felt very pressured. When I called that I had not opened the product and wanted to return they are giving me a very hard time. I'll have to get my cc company to help me.

Forever Flawless's reply to:

Forever Flawless in Las Vegas, Nevada - I was assaulted by the Sales Rep when I refused to purchase their products

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#826578 Review #826578 is a subjective opinion of poster.
Cons
  • Entire experience and the product
Reason of review
Poor customer service
Tags
  • Abusive Salesperson

At the Forever Flawless outlet in Las Vegas I was actually assaulted by one of their sales reps when I refused to buy their product.

I was walking through the mall area early morning. A gentleman put the sample in my hand then grabbed me by the wrist and pulled me into the store - even though I said No. He kept saying, “This will just take a moment.”

After he led me to a chair he said something about moisturizer and was suddenly dabbing gel on my face with a plastic tool. He did this quickly and without asking permission to touch me. “Wait, my make-up!” I protested. He dismissed me saying, “It’s OK. It will be fine.” I understood this to mean that he would fix everything before I left.

Suddenly he had a wet towelette and began washing all the make-up off of half of my face. I protested again, “Stop! You’re wiping off my eyeliner!” He shushed me and said again that everything would be fine. Shushed me. When I tried to stand to leave he put his hand on my shoulder so I could not stand up.

He began applying something under my eye and I foolishly thought he was putting my make-up back on. No. He was now applying “stem-cell collagen medicine” to my face and promising me there would be a permanent change in my appearance. He stressed that this was medicine and the change would be permanent. This was horrifying! Without asking, he was making a permanent change to half my face?

At no time did he ask me if I had any allergies or sensitivities, if my religious beliefs conflicted with the use of stem cells, or if I was a Veteran or trauma survivor who might have a serious problem with the way I was being touched, shushed, held captive and “permanently changed” against my will. How can this be legal?

I told him I thought the pricing was ridiculous and even laughed. I told him I was not planning to purchase anything. He said, “You wait and see.” So, in his world No does not mean No.

Whatever “miracle” he applied to my face tightened my skin uncomfortably, then began to flake and burn which even Mr. Pushy could not deny. Suddenly, again without asking, he was smearing something oily around my eye, again the hand on the shoulder so I couldn’t leave, and now more “stem-cell collagen medicine” on my forehead - even after it had already burned me.

At this point the cost had gone from $1,499 to $149 and he was adding more products to sweeten the deal. He was parading me around the salon showing me the other orders waiting for pick-up, because clearly if other women wanted it I should want it too. I continued to say No and began asking when he was going to fix my face so I could leave and resume my day. He ignored everything I said.

I repeated again, “I’m not going to buy anything.” At this point he put both of his hands on my chest and PUSHED ME toward the door. With my hands full and my glasses off I stumbled. I said, “What are you doing?” I honestly didn’t know what was going on because he hadn’t undone this mess he made on my face. Who does that to a woman? He didn’t even offer me a Kleenex. He would not answer me or even turn to look at me. And for the record, pushing women is assault, and that’s not legal.

I left the store and could not even put my glasses on because of all the *** on my face. I tried to wipe it off with my hand but there was so much of it! Now it was all over my hands and then my clothes. I stopped at a newsstand and asked for help. Using bottled water and a scratchy napkin I washed the *** off my face. My face was red and my make-up ruined. The “permanent” change from the “stem cell collagen medicine” was easily washed away with water. The products are a lie.

At first my son was laughing with me at the ridiculous hard sell, but by the end, watching his mother humiliated and washing her face at a newsstand, he became offended. Even a kid could see that this man was mistreating women. My son wanted to go back to the Forever Flawless store and ruin their sales for the rest of the day by shouting that their products didn’t take the wrinkles out of his ***. He was really going to do that, and I probably should have let him. (Yeah, my son is awesome.)

At his school they teach about rape culture. He could see that this man was normalizing the way he was overpowering me, holding me captive, using coercion, and treating me as ***. He didn’t take me seriously when I said ‘No’ and ‘Stop’ from the beginning. He never asked for permission to touch me. “You know you want it” was his message, even though I said No multiple times. He was going to continue his verbal and chemical assault until I gave in. He was going to make me uglier and uglier until I needed his products. He might argue that I was free to go and had allowed all of this, but was I really free to go? He held me captive with his promise to fix my make-up. I waited for him to take his hand off my shoulder so there wouldn’t be a struggle. He led me to believe that he would do those things, and when he didn’t get a sale he assaulted me.

All day long I thought about women being handled, demeaned and assaulted by this man. And this isn’t specific to the Las Vegas store; if you read the online reviews this sales technique is used in ALL of their stores.

I’m sure that Forever Flawless is reading this and thinking that this man is exactly the type of salesperson they want because his pushy, shaming tactics work. He kept asking “Will you tell your friends about this product?” *** yes! Yes I will, but not in the way he had hoped. I’m sharing my experience with everyone who will listen or who might want to read about how Forever Flawless endorses Rape Culture. It is my hope that as women get pulled into these shame-based salons they will remember my story and they will shout as loudly as they can, “Yes, but will it take the wrinkles out of my husband’s ***?” Be empowered ladies. Expose this business before it hurts any more women.

Forever Flawless's reply to:

Forever Flawless Diamond Infused Peeling Gel Review

Matter forwarded to independent locations customer care manager. The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#826527 Review #826527 is a subjective opinion of poster.
Reason of review
Pricing issue

So I'm at the mall and this pushy sales guy puts out his hand as if he was giving out samples next thing you know he pulls me to the side and began talking about the products when he told me the price 179 I smirked because I couldn't believe it was that much long story short he kept bringing down the price and finally came to 89.00 which in my opinion was still a lot for a mask and a makeup remover and with the tax I ended up paying 96.00 for it to be a scam and NO REFUNDS I am beyond *** they have no idea how hard we work for our MONEY to then sell us fake products and you end up literally wasting your money may god blew them though

Forever Flawless's reply to:

Forever Flawless Sales Representative Review

We appreciate you giving the brand a try. Sorry to hear it was not a good fit for you.
Review
#825795 Review #825795 is a subjective opinion of poster.
Reason of review
Poor customer service

Got snagged into a store in lower Manhattan a couple years back. Same story as what many others have written.

Aggressive sales people. Got suckered into a'free' facial and the woman who did it was practically crying at the end when i refused to buy any of the expensive items she kept offering at lower and lower prices. Yeah snake venom was one of them. Utterly ridiculous.

I did wind up getting an eye cream from another sales person that accosted me .. still use it two years on hoping some kind of placebo effect will make it work.

But so far all 40 years are right there, and the product did nothing at all. If you spot a Forever Flawless sign anywhere, just run away!

Forever Flawless's reply to:

Walt Whitman shoppes "Oceane" Forever Flawless products

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location
Review
#820825 Review #820825 is a subjective opinion of poster.
Cons
  • High pressure sales people
Reason of review
Pricing issue

On my way out of Apple Store walking to my car on Thursday 3/24, I was lured into this place. Sean put the Diamond Blue eye serum on me and then gave me his high priced sales pitch.

I could get the serum and the eye cream for $399. Showed me videos of before and after. I said I just paid for an expensive repair at Apple and could not afford this. The price came down to $299.

He said I looked about 40! Gee, isn't that great since I have a son who's 40!!! I didn't ***. More sales pitch.

Down to $199. Sean spoke to some others either in Greek or Turkish. I had to get away. I only bought the eye serum for $99 which was HIS personal price b/c he said I'd come back b/c of the great results.

This is supposed to be a year's supply. The box says their office is in Cyprus! I see a little difference in the under eye area and less dark circles. I just came back from this mall today 3/31 with my repaired laptop and walked right passed them again.

Since I am walking with a cane due to upcoming knee surgery, I was almost attacked by two of their sales people today saying, "We can help you. Let me help you with your package." "Not today, I said" Advice, "Walk on the other side by Bloomingdales." The Simon Corp.

should be ashamed that they leased to a tenant like this. It brings down the atmosphere of this lovely Mall.

Forever Flawless's reply to:

Forever Flawless Customer Service

We are happy to hear that the ownership team was able to get you taken care of. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#819967 Review #819967 is a subjective opinion of poster.
Pros
  • After sales service
Cons
  • Extremely too much pressure
Reason of review
Good customer service

I was lured into the store in Third Street Santa Monica and given very hard sell by Marlies, my credit card was also taken to the counter so I did not see anything about no refunds, if there was anything there! I was given a free!!! facial which was nothing like a facial !!! just cream applied and steam directed on my face, I wrote and complained to Marlies

I was contacted by Sharon Morgan of Customer Services when I complained about a facial and pushy sales people, she dealt with my issues promptly, politely and was very helpful. I was very happy with the way she dealt with every step of our communications, swiftly and efficiently, I was also very pleased with the outcome, being offered a full refund without any problem. I have nothing but praise for the Customer Service Department and Sharon Morgan in particular.

Jean Myers

Forever Flawless's reply to:

Forever Flawless in Mesa, Arizona - SNAKE OIL SALESMAN LITERALLY THEY SELL A PRODUCT WITH SNAKE VENOM

Matter forwarded to independent locations customer care manager. Resolved - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#819852 Review #819852 is a subjective opinion of poster.
Cons
  • Pushy sales person lies directly to me
  • Seemed to work that day next day back to oldself
Reason of review
sales lied about the amount i was being charged flat out lied to me
Loss
$3100
Preferred solution
Full refund

SAME THING WAS ON FREMONT STREET DRAGGED IN TO THEIR LOCATION STARTED PUTTING THINGS ON MY FACE. I TOLD THEM LOOK I AM BUYING A HOME I CANT AFFORD THIS STUFF.

SUCH HIGH PRESSURE AND THEY FLAT OUT LIED TO ME TOLD ME ONE PRICE WHILE SERVING ME CHAMPAGNE THEY NEW WHAT THEY WERE DOING. HE FOLDED THE RECEIPT BEFORE HAVING ME SIGN IN AND TOLD ME ONE PRICE ONLY FOR ME TO DISCOVER THE NEXT DAY IT WAS 4 TIMES HIGHER THAN WHAT I WAS TOLD. CALLED CREDIT CARD COMPANY IMMED. I DID NOTH AVE THE PRODUCT THEY WERE MAILING TO ME.

I WENT BACK TO THE SHOP TOLD THEM DO NOT MAIL IT I AM DECLINING CHARGES WITH CARD COMPANY SAID YOU LIED TO ME TOLD ME TOLD ME IT WOULD BE 1200.00 AND YOU CHARGED ME 3200.00 AND HAD ASKED 3 TIMES WHAT HE WAS BILLING ME. WELL THE PACKAGE CAME TO ME BY US MAIL.

I AND SENDING BACK FEDEX GROUND WITH SIGNATURE SERVICE REQUIRED AND HAVE ALREADY PROVIDED ALL INFO TO MY CREDIT CARD COMPANY. STAY AS FAR AWAY FROM THESE JERKS AS YOU CAN .

Forever Flawless's reply to:

Forever Flawless in Littleton, Colorado - Worst sales tactics I've ever seen

Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location with their staff.
Review
#819833 Review #819833 is a subjective opinion of poster.
Cons
  • Too much pressure
Reason of review
Poor customer service
Tags
  • Insulting Salesperson

I was pulled in by a salesman who at first seemed sweet and charming. He offered to put an eye serum on me, which seemed harmless enough.

I only had 10 minutes to spare because I needed to pick up my daughter from school and let him know that right away. He said no problem. 10 minutes later, he was still talking - had barely paused to take a breath that entire time. I liked the eye serum at first glance until he told me the exorbitant price of $700.

I told him in no uncertain terms that I didn't have that kind of money, so he offered to drop the price to $400. I told him I still did not have that kind of money. At that point, the 10 minutes were up, so I told him I had to go. He lost the charm and became quite pushy.

He said "I don't understand. You like the product, you like me, what's the problem?" I reminded him that for one, I had to go right then and there. And that I don't have that kind of money. He stared at me and said "I think you do if you really want to look younger and feel happy with the way you look." But he gave me a voucher if I would come back and go in the store later and said that I could get 3 products for $400.

I told him firmly that no matter what, I don't have that kind of money. He sharply and rudely told me that I was foolish and had wasted his time doing something nice for me. As I walked away, he mumbled something under his breath. What kind of a salesperson thinks that this approach is a good one?

What kind of a company would stand behind that and teach their salespeople to treat potential customers like that?

It obviously works on some people because the store stays open, but trying to shame a person into buying a product is despicable.

Forever Flawless's reply to:

Forever Flawless - Peeling Gel Review from Phoenix, Arizona

Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#818791 Review #818791 is a subjective opinion of poster.
Reason of review
Pricing issue

I purchased the infused facial peel this guy who was very pushy and I guess I was too he said it cost 180 I replied if it's 50 or more I have to talk with my husband. So I started to walk away he ran back and said I can give it to you for 50 i said I still gotta talk to my husband .

So I got him to sell it to me for 40.00.

They are over priced and they don't need to be.