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Forever Flawless's reply to:

Forever Flawless Customer Care Review from Sydney, New South Wales

Independent Store location. Ownership team has been updated about the experience at their store location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#854057 Review #854057 is a subjective opinion of poster.
Reason of review
Poor customer service

As I walked past Forever flawless on the street, a seemingly sweet girl hands me a sample. Choosing not to ignore her and trying to be polite I accepted the sample and the offer to try the eye cream.

Within moments I was being aggressively pitched products my cost which started at $450 total for three products were dramatically reduced to $150 within moments of me saying I would need to do more research. Instead of asking me if I'd even like to purchase was asked "so cash or card"? This was all after she had insulted me by asking/stateing if I was 30-31 .. I am 26 and take very good care of my skin and myself extending as far as facials, natural high end skincare regime and Botox for forehead prevention of wrinkles.

She also stated on how bad my under eye circles are and said I really need to address those deep and dark puffy eyes lol I am recovering from an illness and had literally woken from a nap 1/2 hour prior.

Sorry about the rant but how unprofessional!!

I would NEVER purchase from this company as I'm sure they put more money into the packaging than they do the product! Not to mention their sales techniques are less than desirable!!!

Forever Flawless's reply to:

Forever Flawless in Toronto, Ontario - Very pushy staff, carefully rehearsed salespitch

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#851995 Review #851995 is a subjective opinion of poster.
Cons
  • Ff is a scam
  • Cost
Reason of review
Product is a scam
Preferred solution
I didn't actually buy the product, as it was clearly a scam
Tags
  • false information given
  • Diamond Infused Skin Care

As soon as the saleslady called out to me and came racing over, I knew where it was all heading but I was curious and had lots of time on my hands so I decided why not, knowing I wouldn't purchase anything. She began *** about her miracle product and wanted to show me how much better it was than standard hand creams. She proceeded to use a tube of regular cream, adding some to my arm and lightly trying to rub it in, all the while counting to 10 with each rub and showing me how "unabsorbent" the regular cream was. I played along and then she proceeded to move on to Forever Flawless cream, which she massaged onto my other arm, pressing firmly and, once again, starting to count, only getting to 7 this time before the cream was absorbed. Funny how I was able to replicate exactly what she did when I got home, using the SAME cream both times. She seemed to assume I'd be too *** to know the difference between lightly attempted to rub on hand lotion, vs firmly massaging it on.

She offered me her special deal, just for me, because she loved the product so much and knew I would be hooked and she wanted to share a special deal, just for me. When I was recently in Turkey, I saw similar sales tactic when shopping the markets! She gushed about the face cream and how amazing it was and about hwo I'd enver want to try anything else.

I told her that I wasn't interested at this point and she immediately ran off to "consult" with her manager and see if she could get me an even better deal, which of course he agreed to. It still came to something like $200 for just the facial cream, and if I got the hand cream, I could have it for $100 more, or something like that.

This product is so obviously a scam and the girl was so pushy and condescending about my normal care routine that I actually thought about going to the mall manager and filing a complaint about Flawless Diamonds' shoddy business practices. The store only lasted a few months at the mall, anyway, as it's one of the nicer malls in town and I'm sure there were many others who were as turned off as I was.

Actually, I found it to be more amusing than anything, how hard she was trying to convince me her product was a miracle and how much I'd love it. She should have become an actress!

Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Victoria, British Columbia

Thank you for choosing the Forever Flawless brand! We appreciate your patronage & are happy to hear you enjoy your products. Should you have any questions at all our customer service team of professionals may be reached at (470) 545-577, Monday - Friday 9:30 am - 5:30 pm EST.
Review
#846307 Review #846307 is a subjective opinion of poster.
Reason of review
Good quality

Its unfortunate what others have written but I personally love forever flawless. Yes it is expensive (so try talking down the sales person) but it works way better than anything Ive ever used.

Compared to the cost of facials this product lasts 6 months as is like getting a facial 2-3 times per week. I am 32 and pass for 20 all the time.

Forever Flawless's reply to:

Forever Flawless in Saint Louis, Missouri - Representative used a different product on my eye than they sold me. They lied to me.

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#845048 Review #845048 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Let the company propose a solution

I know it is my fault for falling for this product but the product that was put under my eyes is obviously not what I was sold. I spent over $200 on something that was supposed to help the bags under my eyes. When the sales person put the product under my eyes it tingled and immediately made my under eye look better. My husband was there and he was convinced that there was a difference. Once I got the product home it did not tingle and was no different than the cream you can buy at the Dollar General Store. I would like to know what they use in the store and why the said they were selling it to me but they lied.

Also, the sales reps were very pushy and very insulting. They tried to make me feel that my skin was terrible and that what I am using is not working. They were rude and totally looked down on us.

I am very dissatisfied and will never step foot in one of your stores again or purchase your product. At least not until you start selling the same product to the consumer that you use for the demonstration.

Forever Flawless - Review in Cosmetics and Toiletries category from Sulphur, Louisiana

Tried to return unwanted products. Shipment was returned. Still have a claim open with American Express. Liked to salesman but didn't plan on spending $4000.00.
View full review
Review
#844229 Review #844229 is a subjective opinion of poster.
Reason of review
Problems with payment
Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Los Angeles, California

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#842643 Review #842643 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

I had the same experience! The only difference is that I WAS TOLD I COULD ABSOLUTELY BRING IT BACK FOR A REFUND IF I DIDNT LIKE IT OR WAS UNSATIFFIED.

This was around Christmas time, so of course, to my dismay when I was looking at the receipt on my way back to the store to return it, noticed in fine print *no refunds* printed at the bottom of the receipt.

And of course "Natalie" wasn't working that day and they didn't know when she was scheduled next. Such %@&!

How are you supposed to know there is a no return policy if the associate tells you there is and before your receipt is printed and already bought?!?

Forever Flawless's reply to:

Forever Flawless Cream Review from Julian, California

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#840321 Review #840321 is a subjective opinion of poster.
Reason of review
Pricing issue

This is one of the biggest scams there is. They sell theyre products under different names.they grap you when walking by.

Its all rehearsed total ***. They pressured my daughter into buying a cream. Told her it was $43. Which was alot of money for her.

She got her bank statement and the charge was $430.00. She called them, and they said "well you signed for it". They should be run out of every mall, store, or wherever they pull off their fradulant, deceptive stealing of innocent victims.

No telling who the mastermind behind all this fraud is. But he should be wearing an orange jumpsuit.

Forever Flawless's reply to:

Forever Flawless in Overland Park, Kansas - Bullied and High Pressure

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#839317 Review #839317 is a subjective opinion of poster.
Reason of review
Bullying High pressure sales
Preferred solution
I just want to someone to know that I will not take this type of abuse setting down. I didn't lose money because I was smart enough to google the scam while being under high pressure sales.
Tags
  • Oak Park Mall

She was yelling real close to my face. When I told her it wasn't in my budget, she pointed to my bags and said "You bought all that and you are telling me you can't afford this product.

I told her it wasn't any of her business what I buy and a no is all I should have to say, She kept pressuring and saying that I must not are about my skin. I finally picked up my phone and googled this site.

She became very irate. I was yelled at and told to leave the store and never come back because I wouldn't purchase her product.

Forever Flawless's reply to:

SCAM - Forever Flawless- Turns your face into a prune.

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#836120 Review #836120 is a subjective opinion of poster.
Cons
  • Definately the cost
  • Sales rep is a liar
Reason of review
Poor customer service
Loss
$750

I too was a victim of the terrible face treatment. I was in Vegas with a friend and had a few glasses of wine at the ARIA and was practically forced in the chair.

I stupidly bought the product for over 700.00 and the next morning before going to the airport, after waking up with white stuff on my face I couldn't get off and my face looked like a prune with several more wrinkles that I had. I went down and they said I couldn't return the products because I got a free 700.00 facial!! I said what I didn't get an hour facial and I would have never paid that amount for one. I wanted to go to the ARIA management but I would have been late for my plane.

Still thinking about calling them though.

I am so mad the customer service was terrible at forever flawless. This is such a scam!!

Forever Flawless's reply to:

Forever Flawless in Sydney, New South Wales - Ridiculously Expensive

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#831598 Review #831598 is a subjective opinion of poster.
Cons
  • Seemed to work that day next day back to oldself
  • High-pressure sales tactics
  • Pushy sales person lies directly to me
Reason of review
Pricing issue
Loss
$7800
Preferred solution
Full refund
Tags
  • Customer Scam

I am ashamed of myself and terrified my husband will find out how much money I paid for these products, I feel sick, the Bank rang this morning asking about the unusual large amount withdrawn from our account. We've never had money before always paying bills, I cannot explain why I committed to this selfish transaction, I don't want to face those people again.

I don't even have the courage to tell my Family for fear of their rebuke.

Yes the girl at the front door put the little sample plastic bag in my face then commented on a couple of faded brown marks and how I dealt with them, I'm 65, then I'm seated in a chair No.1 suave mail came over showing me samples of product, applying to my back of hand and under eyes. I was told the product was 50% off today but when he keyed in the price it was full price! I commented he replied oh I said 20%, no 50%, he said he would check with the Manager ok. Then he asked me to input my details into their computer and suavo No.2 entered the scene to No.1, your facial client has cancelled.

He then said to me you might as well have the appointment it's worth $1,200 (voucher) and its free!! Well I was offered water or champagne a beautiful reclining chair relaxing music. Then No.3 (the Boss) came in did everything then lights on clean, clear face, then he proceeds with 3 boxes of products only charged me for 2 $3,900 each.

Oh dear what have I done. I've accidentally damaged one little box which I'll pay for but would like to have my money back before it eats away at me and I'm exposed to friends and family as a fool.