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Forever Flawless's reply to:

Forever Flawless Customer Care Review from Bradenton, Florida

Refund issued by the independent retailer. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#879091 Review #879091 is a subjective opinion of poster.
Reason of review
Poor customer service

Forever Flawless in Sarasota, FL UTC mall. Got caught up in their sales pitch.

However, they offered us water, we accepted and about 45m later we made a ridiculous $ amt purchase. We went back for a refund within 24hrs. We weren't given much hassle. However, we were offered their water again 5 times and had to wait about 45 minutes before the 1 person that could refund us showed up.

We really think something was in the water. We NEVER spend that kind of $ without major hesitation.

There was no hesitation yesterday...none at all, very uncharacteristic. Please, Please don't fall for it.

Forever Flawless's reply to:

Forever Flawless in Lutz, Florida - DO NOT LET THEM SUCK YOU IN!!!!

Refund policies vary by indeoendent location. Resolved by that private locations owenrship team. - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#878977 Review #878977 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

It started off by him offering me a sample, which got me in the door. Before I knew it I was getting a mini facial.

After the facial the price haggling began. The guy was very intense & pushy. He would not let me walk away without buying something. It is my fault for not walking away anyway, but what a terrible experience.

It was worse than buying a car. I tried to return the products (felt they were too expensive) the day after purchase (unopened) and they would not let me! They have a NO REFUND policy on their very expensive products! I have NEVER seen a company that sells skin care products that does not allow refunds, especially the next day!

Most skin care product companies tell you to try them out for 90 days and are still willing to offer a refund because they believe in their products. The manager's response was there was a no refund sign on the counter but I never saw one!

Makes you wonder if they "conveniently" place that sign when you get to the register. My advise to the Brandon Mall consumers WALK AWAY, don't even go in!!!!!

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Auckland, Auckland

Your visit was to an Independent Store location that simply carries our brand of product. - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#872753 Review #872753 is a subjective opinion of poster.
Reason of review
Poor customer service

Absolutely gutted ruined my holiday i have never been submitted to such pressure and the sales person couldn't care less I walked out in tears a refund and an apology would be nice

Forever Flawless's reply to:

Forever Flawless - Instant Wrinkle Eraser Cream Review from San Diego, California

Independent Store location. Ownership team has been updated about the experience at their store location - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#871989 Review #871989 is a subjective opinion of poster.

A rating was requested after I posted the review from San Diego, I gave all one stars because there weren't any ratings for negative 5 rating, or zero.

Forever Flawless's reply to:

Forever Flawless Sales Representative Review from San Diego, California

Thank you for giving our brand a try and happy that you found a product that is a good fit for your personal skincare goals. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#871988 Review #871988 is a subjective opinion of poster.
Reason of review
Poor customer service

San Diego /Escondido Mall, products are extremely over priced, no results at all. Pushy so called top sales person who promises she will walk you through using the product for a year.

She asks you to email her but all emails go to a cloud. Offers a year of free facials that you must tip the facial girl. A total scam with no change. There is a sister company with same products in Las Vegas, different label about 10.00 cheaper.

When I told the sales person I have already tried FF, she offered me a discount. I told her I know its a scam and an inferior product.

NOT WORTH ONE CENT. ALL WOMEN SHOULD AVOID FOREVER FLAWLESS and Sister company!!

I now use Dr Perricone products with great results.

Forever Flawless's reply to:

Forever Flawless in Beverly, Massachusetts - High pressure

Enrolled customer in the VIP Program for special discounts and savings. For more information on getting the most from your products remember to visit our tutorial website at www.HowToUseForeverFlawless.com
Review
#867524 Review #867524 is a subjective opinion of poster.
Reason of review
Poor customer service

I do think that the product is excellent, however the sales pressure is intolerable. Before you know it, they have you purchase blue, pink, gold sets of facial care. And these purchases are at $2500 a set. They keep telling you how wonderful you look ...but then you must buy the next set so that your care is complete.The $ involved and the points that the sales people say they have to "reduce" some of the extravagant costs, is all a sales pitch, as an educated professional , I am concerned about the $ that they quote etc. should I have stayed with Clinique or Elizabeth Grady ? I am so frustrated at the costs I have allowed FF to burden me with. Please be an informed individual.

Forever Flawless's reply to:

Forever Flawless in Muskegon, Michigan - Products are basically all the same. The bottles and jars aren't even marked as to what they are.

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#865775 Review #865775 is a subjective opinion of poster.
Cons
  • Seemed to work that day next day back to oldself
  • Pressure to buy
  • Definately the cost
Reason of review
Poor customer service
Loss
$4100
Preferred solution
Full refund

I was trying to enjoy my vacation when I was wrangled into the shop for a little try-out. I agreed to buy two products and was told I could have a free facial and was scheduled for that.

I went in for the facial and was told that I was having many products put on my face plus they used a laser device. It felt good and I was somewhat interested. I only wanted to buy the device and a couple of products, but before I left the store I had been bullied into every single product they have. I spent over $4000.

Like I mentioned earlier, none of the jars or bottles are labeled as to their purpose. I was sent a vague email of how to use a few of them. I would like to return most of these products as I have not opened them at all.

I feel I was pressured and cajoled into spending a fortune on products that I will never use.

Forever Flawless's reply to:

Forever Flawless in Escondido, California - Aggressive Salemen, mediocre product

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#862312 Review #862312 is a subjective opinion of poster.
Cons
  • Harassment
  • Pushy sales person lies directly to me
  • Sales rep is a liar
Reason of review
Harassment
Loss
$400
Preferred solution
Full refund
Tags
  • Insulting Salesperson
  • Abusive Salesperson

I was at Forever Flawless some months ago, and I bought the Apricot scrub and moisturizer. I thought it was okay, worth the try but probably wont buy it again. Then I was given a "free facial" to use at a later date.

When I tired to redeem it, they acted like they were doing me some charity work. They said that they would use some nice mask that they carry.

After they applied the mask, I was ganged up on and cornered in the back of the building by two men. One who claimed he was the "owner" they insisted that I needed plastic surgery. When they asked me what I was using I told them their own product and he said it wasn't working for me because my skin was "too damaged". I kept asking them to take the stuff off of my face and let me go home. They wouldn't let me leave, they gave a very aggressive/pushy sales pitch, asking me to spend $5k on this new product. When they tried it on me and asked me to comment on the "amazing" difference, I told them I really didn't see it, and they got visibly angry.

Finally I told them that I was going to buy anything, I can't afford those prices. They smeared the mask off leaving residue and marks all over my face.

I left the building crying and my fiance who was on his way down there wanted to call the police and press charges for harassment.

As a person coping with anxiety that was probably one of the most stressful moments I have had.

Forever Flawless's reply to:

Forever Flawless Diamond Age-defying Beauty Set Review

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#860128 Review #860128 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

I'm obviously a weak person. I fell for the pressure.

It cost $300 1st visit to a mall kiosk. Pushed into a facial appointment to make sure I was using product correctly. That resulted in another $1800. Then another follow up visit.

That cost me $5200. I was sick when I left. The sales rep knew I was on a fixed income but still pushed. "It will be a lifetime investment" !

Kept offering additional products for FREE. Went home with product! Cried! Went back the next day.

Asked for a refund to my credit card. Advised NO RETURNS! Told her I would cancel with credit card and leave product unused with her. She advised I was an adult and she didn't force me.

Also that she would be fired! They had a video camera. Then she called security. I was not hysterical and didn't make a scene.

Wish I had! Totally embarrassed! My credit card told me to mail product back to company and request refund. So that's what I did.

If they don't give me a refund I will request my credit card to dispute. I know there are a lot of people like me who just buy to get them to stop bulling.

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Escondido, California

Independent Store location. Ownership team has been updated about the experience at their store location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#855504 Review #855504 is a subjective opinion of poster.
Reason of review
Poor customer service

Sales people were very pushy. Even though i told them several times i couldnt make a puchase today.

They had their boss come iver and throw a metal card at me for his discount rate. Will NOT go back or refer others!