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Forever Flawless's reply to:

Forever Flawless - Bate & Switch beware !!!

Matter resolved by the Independent resllers at that private location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#905243 Review #905243 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Under alot of pressure I purchased almost $1,000,00 worth of products in the San Antonio Tx mall on 8/15/2016. I am a flight attendant and live in Michigan.

The salesmen were hard to understand, and didn't take no for an answer. The products I came home with did not deliver like the products they used on my face. When I got home on 8/19/2016 I discovered the sales receipts were not in the bags with my products. I got on the website called and was informed I had to take it up with the individual store of purchase.

So I called the # on the free facial coupon and it was a personal cell phone of 1 of the salesmen. He answered hello so I told him I would like my receipts emailed to me . It took along time for him to get my email address correct then never emailed them to me. Returns cannot be made without the original receipt and he now refuses to answer his phone.

I was told the first products I bought would last 1 yr and the second 2 yrs. When I took everything out of the boxes, there is no way. I'll be lucky if the last 6 mos. I have contacted my credit card company because I do not trust this company to return my $ if i return the products.

It is a huge scam and the products do not deliver the results you are told. Beware beware!!

Forever Flawless's reply to:

Forever Flawless in Las Vegas, Nevada - Temporary Results - Permanent Bad Feelings

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#903948 Review #903948 is a subjective opinion of poster.
Pros
  • Sample guy was cute
Cons
  • Pressure to buy more
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
That amount is for the time I spent trying to get my refund. That represents the time away from my vacation.

Went in to the hotel gift shop to buy an energy drink. Wound up sitting through facial treatments, seeing pictures of other customers, asked about how much I spend, telling me how great I look, and then telling me that I am getting a ridiculously good price, but I can't tell anyone about the low, low price I'm getting. I bought a couple of things, came back to my room, and started a little Internet research. My receipt said clearly that I could return the items within 7 days for a refund. Went back down to the gift shop at 4 pm, and even though the sales people said they would only be there until 2 pm (pressure to take the next best deal - at hush hush prices), they were still there.

I told them I wanted a refund and they wanted a reason. Told them I don't need a reason. Then I got put through the next wringer of negotiations - their "process" for refund. They had to call their manager, i.e., better sales person who tries to make you keep their stuff.

Then I got told that I'd have to come back tomorrow - NOPE - receipt doesn't say that - give me my refund.

Manager is busy and can't talk to me so I was given a card to call customer service - called and was told that it was 4 pm on a Friday and that person was already gone and would be back in on Monday. NOPE - give me my refund.

We need to talk to her because she has to give us a code. NOPE - give me my refund. You have a credit card machine and I know very well that it is just a different button to issue a credit vs. process a sale.

Oh, now she's available and she wants to talk to you. The pitch: $25,000 worth of retail products for $2,500. I don't need to pay for anything else - because they know I love the products and would tell all my friends so they would gain clients. NOPE - give me my refund.

FINALLY - got my refund on my credit card. Could also be that I took my phone out and was taking pictures of my credit card receipt and a copy of the sales receipt in preparation for contacting my credit card company to dispute the charges because of their refusal to honor their refund policy.

I agree with other reviewers - if they offered these products at a reasonable price to everyone and quit with the high pressure, they wouldn't have so much bad press.

Forever Flawless's reply to:

Forever Flawless in Gilbert, Arizona - Very expensive and no instruction on product

Independent Multi-line Reseller that carries multiple brands. Matter must be resolved by the ownership team of that establishment. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#902942 Review #902942 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

I went to the Kiosk to buy Lioness products and was talked into buying other products they were selling. They were represented to be made by Lioness.

I did not understand how to use the products after I was sent two different vague emails with instructions. So I called Lioness customer service to get further instruction just to find out they were not even their products. It was very high pressure sales situation. I don't know if the product is any good but feel very uneasy because of the way the whole situation was handled.

I cannot find but one positive review on this product line. I want to return for Lioness products.

Forever Flawless's reply to:

Forever Flawless - Diamond Cream Under Eyes Review from Montreal, Quebec

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#901397 Review #901397 is a subjective opinion of poster.
Reason of review
Poor customer service

Forever Flawless at Rockland.Center in Montreal should teach.to the young guys overthere to wash their hands before to apply any product in women face .The guy that I met smell cigatettes from his hand ,its just groos and yerk .Plus He was pushy about his diamond cream and made him very impolite and rude !

Money doesn' t buy the Class!

Forever Flawless's reply to:

Forever Flawless in Vista, California - Ditto for La Jolla

Return policies are in place at all independent location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#898192 Review #898192 is a subjective opinion of poster.
Reason of review
Pricing issue

I had the same experience as here recounted so many times. Real scamsters, but very insistent. The price changed ever 5 minutes, and, of course, you will never get this deal again....

Diamonds, now gold in cosmetics? What is the evidence? No one reveals the actual contents-- I asked if there is retin-A in these items and no one knew. In fact, no one knew anything but pushy sales tactics.

I was offered a facial "for free" and when I returned a week later, it was the same salesman who merely applied the same product, then another one, and tried to tell me that actually, I needed the second one, of course many times more expensive. Not even a massage. It was just like in the store chair, only lying down in a tiny dark closet behind the main room.

To get out of the store, I had to purchase a bag full of products. It is true that some puff up your skin, but is it safe over time? The facial peel gel stuck to the tiny hairs on my face and were very difficult to remove. AVOID!

Forever Flawless's reply to:

Forever Flawless in Totowa, New Jersey - Hard Pressure sales - similiar to buying a car or timeshare presentation

Your visit was to an Independent Store location that simply carries our brand of product. Pricing is set by the owenrs of the various locales and may vary. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#897903 Review #897903 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Price or high pressure sales
Reason of review
High pressure sales
Preferred solution
Let the company propose a solution

BUYER BEWARE OF FOREVER FLAWLESS! I was offered a free facial, so, of course, I took advantage of it. I do think that my face looked better immediately afterwards. It was obvious that there were some ingredients that plumped up my skin because it minimized my forehead wrinkles and the wrinkles/indents that frame my mouth.

After the facial, the hard sale kicked in. I have to say that it was worst than buying a car or going to a timeshare presentation (well maybe not that bad ;)). The pressure was intense and as we got up to leave, he would say wait, wait let me see what I could do, then come in with a lower price. The price started at $4500 and by the time we finished it was done to $1800 with some other products thrown in. The purchase is a final sale and products are non-refundable after leaving the store.

Knowing how much a year's supply of good facial products are, knowing that we need to do what we can on a regular basis to keep our skin looking great, if the sales push wasn't so hard and the price wasn't negotiable and was below $1,000. I probably would have purchased it. I believe they would do much better to have a reasonable price for their products and sell it to everyone for the same price, instead of looking for a sucker.

A few things to note: I am informed on products and what goes into a good skin care regime. He was very surprised at what I knew. For example, he claimed the product would sink down to the bottom layer of skin and worked from there. I had to point out to him that the law for all skin products in the USA was that it could only go down so many layers - so how could they sell a product that went down to the bottom layer? He was shocked that I knew this and tried to talk his way out of it. This was one of many fabrications and/or claims that he made.

I am not going to spend that amount of money on anything - even after trying it, without knowing more about the product. His deal expired if I walked out the door. Why is that? I have psoriasis and I am not about to purchase a product that I can't return if it triggers my psoriasis (he said he would give me a handwritten refund agreement if it activated my psoriasis - ***). I also have never heard that diamonds and gold benefit the skin - it's just a marketing ploy that will satisfy those looking for something fancy and what girl doesn't love diamonds and gold or to be like a Kardashian? I also wanted to know what the active ingredients were - and he did not provide that to me. I didn't even get to see the label of ingredients (how much gold or diamonds were in there - were they the last ingredient on the list (probably).

In summary, if you are approached by an employee of Forever Flawless and don't have thousands to drop on one year of skin care products (only the 3 step mask system), I would steer clear.

Forever Flawless's reply to:

Forever Flawless Sales Representative Review from Woburn, Massachusetts

Independent Store location. Ownership team has been updated about the experience.The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#897551 Review #897551 is a subjective opinion of poster.
Reason of review
Poor customer service

My mom and I were waking in the Braintree mall and one of the forever flawless kiosk workers literially stopped us and escorted my mom to a chair with out saying a word. He asked for my name I said Margaret (it's not) then he said "watch this".

He applied a product under my moms eyes and her eye bags lifted almost instantly. I replied with "that's cool" and my mom looked in a mirror. She liked the results. Mistakenly she said that to the man.

He then pressured her into buying the product and then pressured her into going to their main studio up stairs (he escorted is there too). Once we were three another man came out of the back and placed my mom in a chair. Few words were exchanged and eventually my mom looked in the mirror. THERE WAS 600% no difference in her face.

He then did the whole process again and STILL NO DIFFERENCE. He then tried pressuring my mom into buying the products he used on her (A TOTAL OF 2,000$).

That's when she FINALLY put her foot down. 30 minutes later and she's still arguing with the maneger about walking out of the store empty handed.

Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Tel Aviv, Tel Aviv

Happy to hear you have enjoyed your Forever Flawless Experience. Thank you for choosing our brand! For any questions regarding the products we may be reached at (470) 545-3577
Review
#895088 Review #895088 is a subjective opinion of poster.
Reason of review
Good quality

I have tried several different cosmetics products, however, the best results are with Forever Flawless

Forever Flawless's reply to:

Forever Flawless in Sydney, New South Wales - Scam

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#895053 Review #895053 is a subjective opinion of poster.
Cons
  • Pushy sales person
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Product Packaging Open Used

My husband and i went to Vegas and tried these products. It seemed to make a difference to my face so spent $200.00 US.

The 2 boxes were closed so I didn't want to open them till I got home. When I opened the box of diamond infused facial peeling gel I found it was a used container that was empty. I am furious. The other container seemed ok.

I am sure I won't be able to get a refund especially the fact that I bought it from the Cosmopolitan Hotel in Las Vegas.

I feel I was scammed into buying it and now feel worse that I paid for an empty container. I am very angry.

Forever Flawless's reply to:

Forever Flawless Deceptive Sales Practices

We are sorry to hear about your experience. Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#895021 Review #895021 is a subjective opinion of poster.
Reason of review
Poor customer service, Bad quality, Order processing issue, Pricing issue, Damaged or defective, Problems with payment, Not as described
Loss
$650
Preferred solution
Full refund
Tags
  • Deceptive Salesmen
  • Product Packaging Open Used

I was approached by sales person Ellie in front of Forever Flawless store at North Shore Shopping Center in Peabody, MA. I went in and she proceeded to start applying products to my arm and then sat me down in a chair and starting to bring out products and apply them to my face.

She then started out with an outrageous price of 3495.00 for an array of products that she said I needed. I said in no way do I have that much money. She then removed products and brought out new ones and changed the price and products NUMEROUS times. I was confused and didn't know what was actually in the bag she was filling and removing from.

She asked for my credit card because I said I didn't know how much available I had left on it. Now she was at the register with my card and she came back with a bag and products with a receipt she said was in the bag. Another sales man came over and started talking to me with compliments while she was at the register to distract me. I was played I know after the fact.

She was charming and kept giving me compliments to throw me off guard and so was the other salesman David his name was. I didn't see the receipt till I got home because it was buried under my products. I attempting to get a refund for the $650.oo gold mask that is what is actually on my receipt. This is outrageous price and I was lied to and manipulated.

The product was not sealed from the time of sale either so I don't know if it was used on another person for one of their demonstrations. I did not use it because it was already opened when I got home. I want a full refund.

I have not contacted the store yet I wanted leverage before I do that so they don't try to manipulate me again. I also am going to speak to my lawyer about this to see what I can do legally if they do not refund me.