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Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Westminster, Maryland

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#909661 Review #909661 is a subjective opinion of poster.
Reason of review
Poor customer service

Was harassed and by a very pushy sales man who would not stop begging me to buy this product. I was not interested and he would not give up and tricked me by getting my info and putting on a purchase I did not want .

It was supposed to be a free try out. It was a total scam .i am sick to my stomach about how this sales man would not even let me leave because he would not stop pushing this no good product.he said if you leave without buying I will never see you again.total fraud.

Forever Flawless - Amazing products and customer service!

I started using these Forever Flawless products after being introduced to them by Jacob R. at the Biltmore Fashion Park store here in Phoenix. After only a month of daily use and a couple of in-store facials, my skin is radiant, healthy looking and almost flawless. The bags that I hated under my eyes have reduced by more than half. I'm 50 but could pass for someone in my late 30's now. I can only imagine the results in 6 months to a year. I don't regret a penny I've spent and will continue to rely on Jacob and the Forever Flawless Collections to take care of my skin in the years to come. Amazing products and customer service! Abigail Smith
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Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#922749 Review #922749 is a subjective opinion of poster.
Reason of review
Good quality
Forever Flawless's reply to:

FOREVER FLAWLESS IS A SCAM

Charge error resolved by the owenrship team that of the independnet location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#907555 Review #907555 is a subjective opinion of poster.
Cons
  • Price or high pressure sales
Reason of review
IT'S A JOKE, JUST LIKE THIS
Preferred solution
Full refund

This company once you cancel the product keeps shipping it and tells you you are out of the return policy area. After 30 minutes they are willing to return 30%, then 50% and keep you on hold for long times and come back saying you were told to call back to cancel.

It is just a pile of *** and the tactics they are using is bullying and this company has to be put out of business and soon as they are ripping people off.

Hundreds if not thousands of complaints and people are still buying the product, what is wrong with this?

FOREVER FLAWLESS USES BULLYING TACTICS.

Forever Flawless's reply to:

Forever Flawless - Customer Care Review from Barker, Texas

Return policies are in place at all independent location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#906713 Review #906713 is a subjective opinion of poster.

I left there feeling violated. After the pressure sale--which I did haggle down on, they took me to a free skin analysis and tried to get me to spend more --$1600- on products!!

After 3 hours, the flawless effect wore off!! So disappointed!!

Forever Flawless's reply to:

Aggressive sales persons | Forever Flawless review from The Bottom, Saba

Independent Store location. Ownership team has been updated about the experience. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#906082 Review #906082 is a subjective opinion of poster.
Reason of review
Poor customer service

Three times I've been approached, or should I say attacked, by sales persons of 'Forever Flawless': twice in Phillipsburg, Sint Maarten and once in the Amsterdam airport Schiphol.

On all occasions I was alone and they were with two people...

On all occasions the sales persons mentioned how tired I looked and suggested I don't take well care of my skin. This is intimidating. They don't know my age, nor my skin conditions; they completely overwhelm an unprepared passer-by. This is your chance to WALK ON!

They promised a 1-minute facial, that turned into a 1-minute facial and endless (if I hadn't stopped them) lecture of what my skin deserved (their products, of course).

At the same time, all (!) sales persons smelled of cigarette smoke, and we know how good smoking is for your skin.

In Sint Maarten they pushed a magnifying mirror under my face, making me look down, making lines and wrinkles look worse. This is an aggressive sales technique. Take your cue: WALK ON.

They will demand to know your regular skin care routine, which of course is nobody's business.

They speak about normal prices of $400 although no price lists are available in the shop. Special offers are made of $200 for a cream that contains: water, oil, aloe juice, soybean, green tea and coffee extract.

Major red flags: KEEP WALKING ON AND IGNORE THEIR PROMISES.

Can somebody advise me how to file a legal complaint?

Forever Flawless's reply to:

High Pressure Sales! | Forever Flawless review from San Antonio, Texas

Independent Store location. Ownership team has been updated about the experience. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#905518 Review #905518 is a subjective opinion of poster.
Cons
  • Abuse
  • High pressure sales people
Reason of review
High Pressure Sales

Twice now I have been accosted at the North Star Mall in San Antonio, TX. The first time I just kept walking.....the second time I was not as lucky.

I was not in a hurry and he handed me a small diamond shaped trial packet. Then come the sales tactics: They start with asking what you use on your face. I use Lancome and Elemis. All high quality products.

Without asking if I have a skin allergy - I do - he grabs my hand and applies a orangeish substance. I try to pull my hand back and he holds it firmly. I am starting to get upset and ask for my hand back. By that time he is rubbing this substance into my hand and tells me I am going to love the result.

I was furious. I guess it some sort of a exfoliation gel. I refused to buy it. I will not buy something unless I have been able to research it and see if it causes skin irritations.

I was rescued by my room mate who had come looking for me and the guy let me go. I had forgotten the entire thing until today when I was cleaning out my purse and found the trial packet. I decided to research the product and here I find this website.

I will steer clear of them in the future.

They operate out of a very nice boutique in an upscale mall and I was surprised that they have so many bad reviews.

I will add that he did not have a snowballs chance of separating me from my money!

Forever Flawless's reply to:

Bate & Switch beware !!! | Forever Flawless review

Matter resolved by the Independent resllers at that private location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#905243 Review #905243 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Under alot of pressure I purchased almost $1,000,00 worth of products in the San Antonio Tx mall on 8/15/2016. I am a flight attendant and live in Michigan.

The salesmen were hard to understand, and didn't take no for an answer. The products I came home with did not deliver like the products they used on my face. When I got home on 8/19/2016 I discovered the sales receipts were not in the bags with my products. I got on the website called and was informed I had to take it up with the individual store of purchase.

So I called the # on the free facial coupon and it was a personal cell phone of 1 of the salesmen. He answered hello so I told him I would like my receipts emailed to me . It took along time for him to get my email address correct then never emailed them to me. Returns cannot be made without the original receipt and he now refuses to answer his phone.

I was told the first products I bought would last 1 yr and the second 2 yrs. When I took everything out of the boxes, there is no way. I'll be lucky if the last 6 mos. I have contacted my credit card company because I do not trust this company to return my $ if i return the products.

It is a huge scam and the products do not deliver the results you are told. Beware beware!!

Forever Flawless's reply to:

Temporary Results - Permanent Bad Feelings | Forever Flawless review from Las Vegas, Nevada

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#903948 Review #903948 is a subjective opinion of poster.
Pros
  • Sample guy was cute
Cons
  • Pressure to buy more
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
That amount is for the time I spent trying to get my refund. That represents the time away from my vacation.

Went in to the hotel gift shop to buy an energy drink. Wound up sitting through facial treatments, seeing pictures of other customers, asked about how much I spend, telling me how great I look, and then telling me that I am getting a ridiculously good price, but I can't tell anyone about the low, low price I'm getting. I bought a couple of things, came back to my room, and started a little Internet research. My receipt said clearly that I could return the items within 7 days for a refund. Went back down to the gift shop at 4 pm, and even though the sales people said they would only be there until 2 pm (pressure to take the next best deal - at hush hush prices), they were still there.

I told them I wanted a refund and they wanted a reason. Told them I don't need a reason. Then I got put through the next wringer of negotiations - their "process" for refund. They had to call their manager, i.e., better sales person who tries to make you keep their stuff.

Then I got told that I'd have to come back tomorrow - NOPE - receipt doesn't say that - give me my refund.

Manager is busy and can't talk to me so I was given a card to call customer service - called and was told that it was 4 pm on a Friday and that person was already gone and would be back in on Monday. NOPE - give me my refund.

We need to talk to her because she has to give us a code. NOPE - give me my refund. You have a credit card machine and I know very well that it is just a different button to issue a credit vs. process a sale.

Oh, now she's available and she wants to talk to you. The pitch: $25,000 worth of retail products for $2,500. I don't need to pay for anything else - because they know I love the products and would tell all my friends so they would gain clients. NOPE - give me my refund.

FINALLY - got my refund on my credit card. Could also be that I took my phone out and was taking pictures of my credit card receipt and a copy of the sales receipt in preparation for contacting my credit card company to dispute the charges because of their refusal to honor their refund policy.

I agree with other reviewers - if they offered these products at a reasonable price to everyone and quit with the high pressure, they wouldn't have so much bad press.

Forever Flawless's reply to:

Very expensive and no instruction on product | Forever Flawless review from Gilbert, Arizona

Independent Multi-line Reseller that carries multiple brands. Matter must be resolved by the ownership team of that establishment. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#902942 Review #902942 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

I went to the Kiosk to buy Lioness products and was talked into buying other products they were selling. They were represented to be made by Lioness.

I did not understand how to use the products after I was sent two different vague emails with instructions. So I called Lioness customer service to get further instruction just to find out they were not even their products. It was very high pressure sales situation. I don't know if the product is any good but feel very uneasy because of the way the whole situation was handled.

I cannot find but one positive review on this product line. I want to return for Lioness products.

Forever Flawless's reply to:

Forever Flawless - Diamond Cream Under Eyes Review from Montreal, Quebec

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#901397 Review #901397 is a subjective opinion of poster.
Reason of review
Poor customer service

Forever Flawless at Rockland.Center in Montreal should teach.to the young guys overthere to wash their hands before to apply any product in women face .The guy that I met smell cigatettes from his hand ,its just groos and yerk .Plus He was pushy about his diamond cream and made him very impolite and rude !

Money doesn' t buy the Class!