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Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from North Las Vegas, Nevada

Please contact that private location as return policies vary by ownership team. They are always happy to assist. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#911077 Review #911077 is a subjective opinion of poster.

OMG!!! Thanks so much for this review.

I am now in Las Vegas and also went to the hotel and a female representative gave me a sample and 'almost' forced me inside claiming to help me with my dark circles. I went in with my husband in tow and another girl proceeded to put a peptide cream under my eyes. To be fair, I did see some immediate results but when I asked how much, I was told $600. That was not happening but she said that there was a sale going on for 2 more hours and the product is now half price.

Still reluctant, she threw in the peel and went over to my husband relaxing on their sofa reading. He would never say no (except when they told him they had products for him). At this point they asked where we were staying and amazing as this sounds, they were able to take another $50 off because of our hotel (not the Cosmo by the way). Now we're at $250 and to my defence, I did see immediate results under my eyes.

The sales girl was very very nice and now that I look back, might have felt a little guilty since we were also talking about some personal stuff (don't want to elaborate in fear she might be identified and get her in trouble). I believe that's why at the register while I had already committed to the purchase, she threw in a toner too. I paid for the 3 products, $250 + tax =$270. We didn't want to hold the items all day since we were going all the way to the LINQ and beyond and asked if they can hold them there for later pickup the next day.

Of course they agreed and also of course I felt guilty for hours spending so much on stuff I never use on my face normally.

The next day, today, I'm reading your review and now will go see if I can cancel transaction since products never left the store.

Thanks again for your review and hope mine helps others!

Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Los Angeles, California

Sorry to hear about your experience with that independent location. We have shared your information with the owenrship of that privately owned shop. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#910255 Review #910255 is a subjective opinion of poster.
Reason of review
Poor customer service

I let the girl at the store in Vegas apply. To my surprise she only did one eye!

She said come back in 4 hours to get the other. It was awful! It crusted on my eye so badly... Felt like glue...

I could not get to the restroom quick enough to wash it off! Then there I was at the casino with one eye normal and the other looked like I had been punched.

Thanks a lot for the experience that reminds me to always walk away from someone who approaches you and promises the moon!!

Forever Flawless's reply to:

Forever Flawless - Sales Representative Review from Westminster, Maryland

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#909661 Review #909661 is a subjective opinion of poster.
Reason of review
Poor customer service

Was harassed and by a very pushy sales man who would not stop begging me to buy this product. I was not interested and he would not give up and tricked me by getting my info and putting on a purchase I did not want .

It was supposed to be a free try out. It was a total scam .i am sick to my stomach about how this sales man would not even let me leave because he would not stop pushing this no good product.he said if you leave without buying I will never see you again.total fraud.

Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I started using these Forever Flawless products after being introduced to them by Jacob R. at the Biltmore Fashion Park store here in Phoenix. After only a month of daily use and a couple of in-store facials, my skin is radiant, healthy looking and almost flawless. The...
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Review
#922749 Review #922749 is a subjective opinion of poster.
Reason of review
Good quality
Forever Flawless's reply to:

FOREVER FLAWLESS IS A SCAM

Charge error resolved by the owenrship team that of the independnet location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#907555 Review #907555 is a subjective opinion of poster.
Cons
  • Price or high pressure sales
Reason of review
IT'S A JOKE, JUST LIKE THIS
Preferred solution
Full refund

This company once you cancel the product keeps shipping it and tells you you are out of the return policy area. After 30 minutes they are willing to return 30%, then 50% and keep you on hold for long times and come back saying you were told to call back to cancel.

It is just a pile of *** and the tactics they are using is bullying and this company has to be put out of business and soon as they are ripping people off.

Hundreds if not thousands of complaints and people are still buying the product, what is wrong with this?

FOREVER FLAWLESS USES BULLYING TACTICS.

Forever Flawless's reply to:

Forever Flawless - Customer Care Review from Barker, Texas

Return policies are in place at all independent location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#906713 Review #906713 is a subjective opinion of poster.

I left there feeling violated. After the pressure sale--which I did haggle down on, they took me to a free skin analysis and tried to get me to spend more --$1600- on products!!

After 3 hours, the flawless effect wore off!! So disappointed!!

Forever Flawless's reply to:

Forever Flawless in The Bottom, Saba - Aggressive sales persons

Independent Store location. Ownership team has been updated about the experience. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#906082 Review #906082 is a subjective opinion of poster.
Reason of review
Poor customer service

Three times I've been approached, or should I say attacked, by sales persons of 'Forever Flawless': twice in Phillipsburg, Sint Maarten and once in the Amsterdam airport Schiphol.

On all occasions I was alone and they were with two people...

On all occasions the sales persons mentioned how tired I looked and suggested I don't take well care of my skin. This is intimidating. They don't know my age, nor my skin conditions; they completely overwhelm an unprepared passer-by. This is your chance to WALK ON!

They promised a 1-minute facial, that turned into a 1-minute facial and endless (if I hadn't stopped them) lecture of what my skin deserved (their products, of course).

At the same time, all (!) sales persons smelled of cigarette smoke, and we know how good smoking is for your skin.

In Sint Maarten they pushed a magnifying mirror under my face, making me look down, making lines and wrinkles look worse. This is an aggressive sales technique. Take your cue: WALK ON.

They will demand to know your regular skin care routine, which of course is nobody's business.

They speak about normal prices of $400 although no price lists are available in the shop. Special offers are made of $200 for a cream that contains: water, oil, aloe juice, soybean, green tea and coffee extract.

Major red flags: KEEP WALKING ON AND IGNORE THEIR PROMISES.

Can somebody advise me how to file a legal complaint?

Thank you for your feedback. We are the distributor and manufacturer of Oceane products. Since each location is an independetly owned and operated, 3rd party business we do not know what product you are refering to since we do not manufacture or distribute "Seacret"...
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Review
#905904 Review #905904 is a subjective opinion of poster.
Product
Oceane Cream
Forever Flawless's reply to:

Forever Flawless in San Antonio, Texas - High Pressure Sales!

Independent Store location. Ownership team has been updated about the experience. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#905518 Review #905518 is a subjective opinion of poster.
Cons
  • High pressure sales people
  • Abuse
Reason of review
High Pressure Sales

Twice now I have been accosted at the North Star Mall in San Antonio, TX. The first time I just kept walking.....the second time I was not as lucky.

I was not in a hurry and he handed me a small diamond shaped trial packet. Then come the sales tactics: They start with asking what you use on your face. I use Lancome and Elemis. All high quality products.

Without asking if I have a skin allergy - I do - he grabs my hand and applies a orangeish substance. I try to pull my hand back and he holds it firmly. I am starting to get upset and ask for my hand back. By that time he is rubbing this substance into my hand and tells me I am going to love the result.

I was furious. I guess it some sort of a exfoliation gel. I refused to buy it. I will not buy something unless I have been able to research it and see if it causes skin irritations.

I was rescued by my room mate who had come looking for me and the guy let me go. I had forgotten the entire thing until today when I was cleaning out my purse and found the trial packet. I decided to research the product and here I find this website.

I will steer clear of them in the future.

They operate out of a very nice boutique in an upscale mall and I was surprised that they have so many bad reviews.

I will add that he did not have a snowballs chance of separating me from my money!

Forever Flawless's reply to:

Forever Flawless - Bate & Switch beware !!!

Matter resolved by the Independent resllers at that private location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#905243 Review #905243 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Under alot of pressure I purchased almost $1,000,00 worth of products in the San Antonio Tx mall on 8/15/2016. I am a flight attendant and live in Michigan.

The salesmen were hard to understand, and didn't take no for an answer. The products I came home with did not deliver like the products they used on my face. When I got home on 8/19/2016 I discovered the sales receipts were not in the bags with my products. I got on the website called and was informed I had to take it up with the individual store of purchase.

So I called the # on the free facial coupon and it was a personal cell phone of 1 of the salesmen. He answered hello so I told him I would like my receipts emailed to me . It took along time for him to get my email address correct then never emailed them to me. Returns cannot be made without the original receipt and he now refuses to answer his phone.

I was told the first products I bought would last 1 yr and the second 2 yrs. When I took everything out of the boxes, there is no way. I'll be lucky if the last 6 mos. I have contacted my credit card company because I do not trust this company to return my $ if i return the products.

It is a huge scam and the products do not deliver the results you are told. Beware beware!!