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Forever Flawless's reply to:

Forever Flawless in Colorado Springs, Colorado - Horrible experience Park Meadows

Spoke via phone with Ms. Neumann om 11/11/2016 regarding her review. She has stated that the product she had an issue with was, in fact, a “Lioness” brand of product not Forever Flawless. She stated that she was disappointed with the sales representative and that she was not aware that the store locations are privately owned and independently operated retail locations that carry multiple brands of products. Ms. Nuemann states that had she known she would not have posted negatively about our brand as she has not actually used our product at all. The customer says she is unable to remove the review as she does not see a feature that allows it. Per the customer she sold the free items she was given during her purchase on Ebay and she has recouped her investment so she considers the matter resolved to her satisfaction.
Review
#949546 Review #949546 is a subjective opinion of poster.
Cons
  • High-pressure sales tactics
  • Pressure to buy more
  • Could not return unopened products
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Deceptive Salesmen

As all the other reviewers have stated you try to walk past the store and it is very difficult as the sales people are pushy. The eye serum they put on looked good while I was in the store but was a white, flaky mess an hour later.

Looked like I put egg whites under my eyes which would have done the same thing for much cheaper. Gave me free product but it is not the same product they used on me at the store. Luckily I didn't spend as much as other people have and I'm just going to chalk it up as a lesson. I don't live close enough to get back in the 7 days required to get a refund with a 20% restocking fee.

Of course that assuming they would give me a refund if I made the trip.

I feel like an *** and don't believe for a second these products work.

Forever Flawless's reply to:

Forever Flawless Diamond Age Defying Beauty Set Review from Pretoria, Gauteng

Dear Reviewer, we have made 3 attempts to contact you directly but to no avail, we want to assist and remove the issue so please contact our offices at your earliest convince @ (470)545-3577 or Info@foreverflawless.com
Review
#938888 Review #938888 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

My mom. Purchased the whole Blue Diamond forever flawless collection and the retailer that sold it to her would not refund her money so if anybody needs a forever Flawless collection will sell it for half price it's a shame to spend that kind of money and they won't refund your money my mom had a bad reaction to the facial they gave her at the store so the products are all unused.

Forever Flawless's reply to:

Forever Flawless in Atlanta, Georgia - High Pressured Sales- Not the same products that they had administered

Thank you for your contact. We are the manufacturer and distributor of Forever Flawless, Oceane and Sericin Plus. Each location is an independently owned and operated, 3rd party business. We do not a franchise. Any requests for refunds, free product or services would need to be performed by the establishment where the products were purchased. We apologize for any negative experience with this locations and don't want it to shine poorly against our brand.
Review
#937950 Review #937950 is a subjective opinion of poster.
Cons
  • Pushy pushy sales persons
Reason of review
Not as described/ advertised
Loss
$500

I too purchased these products. I agree with the other poster.

It is close to a timeshare sales presentation or a "used car salesman." I believe what they had administered on my face was not the same product when I took it home. I too, tried to return it. No refunds. Buyer beware, I am just thankful, I did not buy over a 1,000 worth like other posters.

They have recently closed their doors her in my mall. I have read the same copy and paste comments over and over about the companies rebuttals regarding disgruntled customers and notice they give a personal reply to the few that like the product.

Forever Flawless's reply to:

Forever Flawless in Lone Tree, Colorado - Deceptive Business Practices - Beware!

FULL Refund issued by the independent retailer. Customer praised the fast customer service and thank us for the assistance, in this case, Thank you, Phillip, for your kind words we wish you to be FOREVER FLAWLESS!

"The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#922503 Review #922503 is a subjective opinion of poster.
Cons
  • Not processing refunds on a product return
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Customer Scam

We purchased product on 8/31/2016 and decided to return it. Within the prescribed 7 day return period, we went to the Forever Flawless shop in S Park Meadows Center and were told that the person who could process the refund was not in.

We were directed to come back on Sunday. Returning on Sunday, September 4, the shop personnel took back the product and gave us a receipt for it, saying that the credit would be processed back to our credit card the next day. Today is September 20th, and after a number of calls to different people in the Forever Flawless shop, we still don't have the refund back to our credit card.

I won't do business with Forever Flawless again because of their deceptive business practices. I wish there were a way to give 0 stars!

Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I've been using Forever Flawless for over a year. Before using the products, I have to admit that my skin texture definitely was an issue. I am now using products in most of the collections and can say that the skin texture now is much improved. The White collection is...
View full review
Review
#1018635 Review #1018635 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Forever Flawless is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

As an esthetician by trade, I am always excited to show beautiful women / clients and friends, products that truly emphasize their beauty! Women need to see results! Let's face it! We spend thousands of dollars trying to find that product that will make us feel young...
View full review
Review
#922748 Review #922748 is a subjective opinion of poster.
Reason of review
Good quality
Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Sarasota, Florida

Appears the customer had a sensativity to the demo at a private store. No transaction occurred. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Review
#913582 Review #913582 is a subjective opinion of poster.
Reason of review
Bad quality

Scam, came home had to wash my eye , still burning and having trouble with my right eye where it was applied ! Thank goodness I realized it was a scam , specially since she try to tell me she is Romanian but they all spoke Israeli and when she realized I was not going to purchase she try to tell that she could give me a good deal without the box for a $ 100.00 right there I knew get the heck out .

Forever Flawless's reply to:

Forever Flawless - Review in Cosmetics and Toiletries category from Sarasota, Florida

Private retail location. Not our brand of product that is used during demos. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#913571 Review #913571 is a subjective opinion of poster.
Reason of review
Bad quality

Agree with everyone ! Nothing but a scam , felt like glue and could not wait to wash it off , real pushy and gave me the same stories and different prices so I knew it was a scam and left !

Forever Flawless's reply to:

Forever Flawless is a Scam

Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#913083 Review #913083 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Santa Monica Promenade

I wish there was a no star option or negative stars! I am a former Consumer Protection Prosecutor and this place appears to be a total scam to me.

I hope they are taken down before they steal thousands of dollars per customer for a gimmick. I was lured in by a sales lady who used the oldest tricks in the book - free sample, compliments about my looks, and then "Oh you are so lucky, our finest assistant will apply this miracle wrinkle cure to your eyes, which are the only place you show any signs of aging!" Then they literally put this cream that is like tingly glue under ONE eye and say "doesn't that look so much better!" so you have this glue under one eye and your skin is stretched out and of course it looks different - And to get the other eye to look the same? That will be $1,500! I walked out immediately and couldn't wait to get home to wash it off, but before I got home, the gel/glue crusted up into some flakey white irritating residue under my eye.

It felt to good to wash it off! I hope these scammers are chased off the Promenade soon. They are so pushy and disreputable!

I fear for some older folks getting scammed to the tune of $1,500 a bottle for some glue! #ConsumerFraud

Forever Flawless's reply to:

Forever Flawless are thieves!!

Matter forwarded to independent locations customer care manager for review. The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
Review
#913037 Review #913037 is a subjective opinion of poster.
Cons
  • Any part of this
  • Product at home did not perform like one in the store
  • Entire experience and products
Reason of review
fraudulent charges
Loss
$250000
Preferred solution
Full refund
Tags
  • Ee forever Fraudulent

I was had by this crooked company of gypsies . They lured me in with false promises and took my credit card to the tune of $250,000 in one month!!!!

I am in the process of trying to recover from fraudulent actions. A woman from San Diego made believe that she was my friend by sending a limo to my house to pick me up after I had purchased 28,000 worth of this diamond infused product.

when I didn't come to her, she came to me to take my money. I am so embarrassed she took everything and maxed out my American Express without my authorization.