Bharti B Inz

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Verified Buyer
| map-marker Wayne, New Jersey

Very dissatisfied and felt pressured.

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Forever Flawless - Very dissatisfied and felt pressured.

Hi I got a facial at the forever spa in willowbrook mall New Jersey. The facial was good but when I made the appointment I was never informed that I would be so pressurized into buying products.

In spite of me saying I really cant afford such expensive products as I have so many medical bills I felt I was badgered so much that I bought the cream.

Coming home and looking on the internet it is being sold for a fraction of the cost on eBay and saks off fifth.

Once I was home the product had dried into a flaky mess and looked like eggshells. I am not crazy because other people are saying the same on the reviews.

I really want my money back as it was sneaky marketing, what was supposed to be a treat to myself made me feel horrible as I was almost forced to buy the product.

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Loss:
$80
Cons:
  • Complete scam pressured into buying products

Preferred solution: Full refund

User's recommendation: Beware before you go for the facial.

Anonymous
map-marker Palm Beach Gardens, Florida

Lied to by management

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Bought the vip package which includes products, masks, and 1 year of Farr facials. I told them that I'm only on Long Island 4 months of the year.

They assured me that when I returned to florida I could continue facials in there other store in palm beach named "Revelation". I was given Chens phone number(an owner) so he could set me up. Upon calling him he tells me I can only use VIP gold membership in NY (Walt Whitman) Oceane. He set I could pay and use Florida store.

He lied, won't denie it but won't honor their sale to me. They are very, very shady and I would be Leary about dealing with them.

Forever Flawless Reply:
Since each location is an indpendenlty owned and operated, 3rd party business, that owner may own other retail stores such as "Revelation" which we do not supply. We are truly sorry for your unpleasant experience with this retailer and do not want this to shine poorly upon our brand.
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Reason of review:
Paid $6500.00 and only received partial service
Loss:
$6500
Anonymous
map-marker Los Angeles, California

Forever Flawless - Cream Review from Los Angeles, California

This product is sh*%#-... Im so embarassed of spending so much money on a trashy product.

I woulda felt better burning the money i spent than having two *** ladies laughing on my back for ripping me off...

The lady very insisting pulled my hand to sit on a chair at the Glendale Galleria mall in LA, tried some skin peal on my wrist and compaired with the other. I dont know how i fell for it but she convinced me to buy two creams, the pealing one and the moisturizing ( i wont say how much i spent, its crazy and embarrassing) i never had pimples on my face or suffered any imperfections, after trying these trashy products in that same moment a bunch of itchy pimples started coming out. Then saw the receipt that said no refund which i wasnt informed of.

For anyone who is investigating before purchase DONT GET FOOLED, ITS TRASH, IT DOESNT WORK!!!! Get yourself some bomb shoes and a elegant diner with your wife and kids if you have any...

Forever Flawless Reply:
We have reached out to the customer via email, as it is the only point of contact provided, to see if we might be able to assist with opening the lines of communication with the ownership team of the privately owned and operated Glendale Galleria store location.

No reply has been received from the customer.
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Reason of review:
Bad quality
Anonymous
map-marker Colorado Springs, Colorado

Horrible experience Park Meadows

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As all the other reviewers have stated you try to walk past the store and it is very difficult as the sales people are pushy. The eye serum they put on looked good while I was in the store but was a white, flaky mess an hour later.

Looked like I put egg whites under my eyes which would have done the same thing for much cheaper. Gave me free product but it is not the same product they used on me at the store. Luckily I didn't spend as much as other people have and I'm just going to chalk it up as a lesson. I don't live close enough to get back in the 7 days required to get a refund with a 20% restocking fee.

Of course that assuming they would give me a refund if I made the trip.

I feel like an *** and don't believe for a second these products work.

Forever Flawless Reply:
Spoke via phone with Ms. Neumann om 11/11/2016 regarding her review. She has stated that the product she had an issue with was, in fact, a “Lioness” brand of product not Forever Flawless. She stated that she was disappointed with the sales representative and that she was not aware that the store locations are privately owned and independently operated retail locations that carry multiple brands of products. Ms. Nuemann states that had she known she would not have posted negatively about our brand as she has not actually used our product at all. The customer says she is unable to remove the review as she does not see a feature that allows it. Per the customer she sold the free items she was given during her purchase on Ebay and she has recouped her investment so she considers the matter resolved to her satisfaction.
View full review
Cons:
  • Pressure to buy more
  • High-pressure sales tactics
  • Could not return unopened products
Reason of review:
Bad quality
Loss:
$400
Preferred solution:

Full refund

Anonymous
map-marker Pretoria, Gauteng

Forever Flawless Diamond Age Defying Beauty Set Review from Pretoria, Gauteng

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My mom. Purchased the whole Blue Diamond forever flawless collection and the retailer that sold it to her would not refund her money so if anybody needs a forever Flawless collection will sell it for half price it's a shame to spend that kind of money and they won't refund your money my mom had a bad reaction to the facial they gave her at the store so the products are all unused.

Forever Flawless Reply:
Dear Reviewer, we have made 3 attempts to contact you directly but to no avail, we want to assist and remove the issue so please contact our offices at your earliest convince @ (470)545-3577 or Info@foreverflawless.com
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Atlanta, Georgia

High Pressured Sales- Not the same products that they had administered

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I too purchased these products. I agree with the other poster.

It is close to a timeshare sales presentation or a "used car salesman." I believe what they had administered on my face was not the same product when I took it home. I too, tried to return it. No refunds. Buyer beware, I am just thankful, I did not buy over a 1,000 worth like other posters.

They have recently closed their doors her in my mall. I have read the same copy and paste comments over and over about the companies rebuttals regarding disgruntled customers and notice they give a personal reply to the few that like the product.

Forever Flawless Reply:
Thank you for your contact. We are the manufacturer and distributor of Forever Flawless, Oceane and Sericin Plus. Each location is an independently owned and operated, 3rd party business. We do not a franchise. Any requests for refunds, free product or services would need to be performed by the establishment where the products were purchased. We apologize for any negative experience with this locations and don't want it to shine poorly against our brand.
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Cons:
  • Pushy pushy sales persons
Reason of review:
Not as described/ advertised
Loss:
$500
Anonymous
map-marker Lone Tree, Colorado

Deceptive Business Practices - Beware!

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We purchased product on 8/31/2016 and decided to return it. Within the prescribed 7 day return period, we went to the Forever Flawless shop in S Park Meadows Center and were told that the person who could process the refund was not in.

We were directed to come back on Sunday. Returning on Sunday, September 4, the shop personnel took back the product and gave us a receipt for it, saying that the credit would be processed back to our credit card the next day. Today is September 20th, and after a number of calls to different people in the Forever Flawless shop, we still don't have the refund back to our credit card.

I won't do business with Forever Flawless again because of their deceptive business practices. I wish there were a way to give 0 stars!

Forever Flawless Reply:
FULL Refund issued by the independent retailer. Customer praised the fast customer service and thank us for the assistance, in this case, Thank you, Phillip, for your kind words we wish you to be FOREVER FLAWLESS!

"The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
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Cons:
  • Not processing refunds on a product return
Reason of review:
Problems with payment
Preferred solution:

Full refund

Anonymous
map-marker Sarasota, Florida

Forever Flawless - Review in Cosmetics and Toiletries category from Sarasota, Florida

Scam, came home had to wash my eye , still burning and having trouble with my right eye where it was applied ! Thank goodness I realized it was a scam , specially since she try to tell me she is Romanian but they all spoke Israeli and when she realized I was not going to purchase she try to tell that she could give me a good deal without the box for a $ 100.00 right there I knew get the heck out .

Forever Flawless Reply:
Appears the customer had a sensativity to the demo at a private store. No transaction occurred. Resolved - The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

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Reason of review:
Bad quality
3 comments
Guest

In Miami Beach I had the chance to saw how these guys lure unaware people with a scratcher to get into their store. 10 seconds after they were in, three sales persons sourrend the victims for an unconfortable hard sale.

It was disgusting. Two blocks from there there's another store that apply the sames sale method, it's called Tresor Rare. They have probably the same owners. I believe that what they do is not legal at all.

Sooner or later these scammer will be in jail.

Ps. Sorry about my english

Guest
reply icon Replying to comment of Guest-1208965

I was a victim of a VERY pushy salesman yesterday at FF. The boy put some firming gel under my eye.

I knew right away that it was just an average skin care product at an insane price! I could tell a difference, but it was dark in the store so who knows. He put so much on it felt like dry wall spackle when it dried. I had tried Peter Thomas Roth Instant FIRMx before, which does the same thing only better, that you can get at Ulta for only $38 as opposed to the insane price FF was offering, after lots of "special deals".

The other comment mentioned Tresor Rare. I got a sample of that in Vegas last time I was there and I actually like the product. It goes on smoothly and seems to correct bags & wrinkles, but it is a temporary eye fix. Still, I would use Tresor Rare again.

Beware of the FF people! It's fun if you are VERY good at resisting high pressure sales people, otherwise, stay away!

Guest
reply icon Replying to comment of Guest-1210370

I meant to add, the Tresor Rare effect is very subtle as opposed to the Peter Thomas Roth product which is more dramatic.

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Anonymous
map-marker Sarasota, Florida

Forever Flawless - Review in Cosmetics and Toiletries category from Sarasota, Florida

Agree with everyone ! Nothing but a scam , felt like glue and could not wait to wash it off , real pushy and gave me the same stories and different prices so I knew it was a scam and left !

Forever Flawless Reply:
Private retail location. Not our brand of product that is used during demos. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Santa Monica, California

Forever Flawless is a Scam

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I wish there was a no star option or negative stars! I am a former Consumer Protection Prosecutor and this place appears to be a total scam to me.

I hope they are taken down before they steal thousands of dollars per customer for a gimmick. I was lured in by a sales lady who used the oldest tricks in the book - free sample, compliments about my looks, and then "Oh you are so lucky, our finest assistant will apply this miracle wrinkle cure to your eyes, which are the only place you show any signs of aging!" Then they literally put this cream that is like tingly glue under ONE eye and say "doesn't that look so much better!" so you have this glue under one eye and your skin is stretched out and of course it looks different - And to get the other eye to look the same? That will be $1,500! I walked out immediately and couldn't wait to get home to wash it off, but before I got home, the gel/glue crusted up into some flakey white irritating residue under my eye.

It felt to good to wash it off! I hope these scammers are chased off the Promenade soon. They are so pushy and disreputable!

I fear for some older folks getting scammed to the tune of $1,500 a bottle for some glue! #ConsumerFraud

Forever Flawless Reply:
Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
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Reason of review:
Bad quality
Mckinlee Yeb

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Verified Reviewer
| map-marker San Diego, California

Forever Flawless are thieves!!

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I was had by this crooked company of gypsies . They lured me in with false promises and took my credit card to the tune of $250,000 in one month!!!!

I am in the process of trying to recover from fraudulent actions. A woman from San Diego made believe that she was my friend by sending a limo to my house to pick me up after I had purchased 28,000 worth of this diamond infused product.

when I didn't come to her, she came to me to take my money. I am so embarrassed she took everything and maxed out my American Express without my authorization.

Forever Flawless Reply:
Matter forwarded to independent locations customer care manager for review. The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
View full review
Cons:
  • High pressure sales people
  • Entire experience and products
  • Any part of this
Reason of review:
fraudulent charges
Loss:
$250000
Preferred solution:

Full refund

Anonymous
map-marker Bradenton, Florida

I escaped with my wallet!

I had the same experience. The saleslady was very nice but pushy.

I almost fell for it, but have a sister-in-law who is a dermatology rep so I wanted to check with her first before I put out that sort of money. The product seemed to tighten my skin, so I was tempted. She kept on changing the price and telling me that she wasn't on commission and just wanted to help me because she cared about me and my skin. It was really hard to get away-she kept countering every argument that I made.

I wanted to check a site like this first also.Thank you for the helpful information.

Forever Flawless Reply:
Thank you for your interest on our brand. We are happy to send a sample for your to try. Our customer service team may be reached at (470) 545-3577 or via email at info@ForeverFlawless.com

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Anonymous
map-marker North Las Vegas, Nevada

Forever Flawless - Review in Cosmetics and Toiletries category from North Las Vegas, Nevada

OMG!!! Thanks so much for this review.

I am now in Las Vegas and also went to the hotel and a female representative gave me a sample and 'almost' forced me inside claiming to help me with my dark circles. I went in with my husband in tow and another girl proceeded to put a peptide cream under my eyes. To be fair, I did see some immediate results but when I asked how much, I was told $600. That was not happening but she said that there was a sale going on for 2 more hours and the product is now half price.

Still reluctant, she threw in the peel and went over to my husband relaxing on their sofa reading. He would never say no (except when they told him they had products for him). At this point they asked where we were staying and amazing as this sounds, they were able to take another $50 off because of our hotel (not the Cosmo by the way). Now we're at $250 and to my defence, I did see immediate results under my eyes.

The sales girl was very very nice and now that I look back, might have felt a little guilty since we were also talking about some personal stuff (don't want to elaborate in fear she might be identified and get her in trouble). I believe that's why at the register while I had already committed to the purchase, she threw in a toner too. I paid for the 3 products, $250 + tax =$270. We didn't want to hold the items all day since we were going all the way to the LINQ and beyond and asked if they can hold them there for later pickup the next day.

Of course they agreed and also of course I felt guilty for hours spending so much on stuff I never use on my face normally.

The next day, today, I'm reading your review and now will go see if I can cancel transaction since products never left the store.

Thanks again for your review and hope mine helps others!

Forever Flawless Reply:
Please contact that private location as return policies vary by ownership team. They are always happy to assist. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

View full review
Anonymous
map-marker Los Angeles, California

Forever Flawless - Review in Cosmetics and Toiletries category from Los Angeles, California

I let the girl at the store in Vegas apply. To my surprise she only did one eye!

She said come back in 4 hours to get the other. It was awful! It crusted on my eye so badly... Felt like glue...

I could not get to the restroom quick enough to wash it off! Then there I was at the casino with one eye normal and the other looked like I had been punched.

Thanks a lot for the experience that reminds me to always walk away from someone who approaches you and promises the moon!!

Forever Flawless Reply:
Sorry to hear about your experience with that independent location. We have shared your information with the owenrship of that privately owned shop. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Westminster, Maryland

Forever Flawless - Sales Representative Review from Westminster, Maryland

Was harassed and by a very pushy sales man who would not stop begging me to buy this product. I was not interested and he would not give up and tricked me by getting my info and putting on a purchase I did not want .

It was supposed to be a free try out. It was a total scam .i am sick to my stomach about how this sales man would not even let me leave because he would not stop pushing this no good product.he said if you leave without buying I will never see you again.total fraud.

Forever Flawless Reply:
Your visit was to an Independent Store location that simply carries our brand of product. Ownership team has been updated about the experience at their store location - The retail stores that carry our products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.
View full review
Reason of review:
Poor customer service
1 comment
Guest

These are illegal Israelis selling this ***. They come here after military service.

These kiosks and Oceane Spa stores are in Malls all over the country. Mall owners do NOTHING to evict them. If a salesman touches you in any way, scream and call mall security immediately. Surprised no TV station has done an expose about them.

All the positive reviews are written employees. Hint: Look at names.

Anonymous
map-marker Surrey, British Columbia

FOREVER FLAWLESS IS A SCAM

This company once you cancel the product keeps shipping it and tells you you are out of the return policy area. After 30 minutes they are willing to return 30%, then 50% and keep you on hold for long times and come back saying you were told to call back to cancel.

It is just a pile of *** and the tactics they are using is bullying and this company has to be put out of business and soon as they are ripping people off.

Hundreds if not thousands of complaints and people are still buying the product, what is wrong with this?

FOREVER FLAWLESS USES BULLYING TACTICS.

Forever Flawless Reply:
Charge error resolved by the owenrship team that of the independnet location. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

View full review
Cons:
  • Price or high pressure sales
Reason of review:
IT'S A JOKE, JUST LIKE THIS
Preferred solution:

Full refund

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